Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows.Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
以上内容由商家自行提供，未经平台核实。Fotor（www.fotor.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 551 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 33% 的差评；评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is extremely user friendly and straightforward for beginners who want to edit their personal images. People really enjoy experimenting with the various creative tools to produce fun visuals and interesting digital design projects. Some reviewers were not happy with unexpected charges linked to the auto renewal policies and billing terms. Consumers also shared frustration regarding credits expiring too quickly and difficulties managing their active subscriptions over time. Others noted occasional technical bugs with specific photo editing functions like erasing backgrounds or upscaling images.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Trying to prompt generate some simple photo realistic images. So this is only about generation of image function, not other options. 80% of the images are unusable. It has not much improved and I will not renew the contract again. Thanks
They lie, not free, not even the 2 sample photos
This company is a scam. Shady business tactics. You sign up for the free trial of the application, but you can’t use the features you need without upgrading your subscription. When you upgrade, they lock you into a full-year membership and charge your card immediately. I tried to cancel within a few hours, but they claimed I had already used the features and refused to refund the annual subscription.
I recently tried Fotor for their batch editing feature with AI tools, and it turned into a complete nightmare. I signed up and paid for the Pro plan thinking it would cover what I needed, but right after, when I went back to actually use it, the app forced me to upgrade to the Pro+ plan for the same features. It felt like classic bait-and-switch tactics. Frustrated, I immediately contacted customer service – this was literally 5 minutes after paying, and I hadn't even used the subscription at all. I politely asked for a refund, explaining the situation. Their response? A flat-out denial with some generic excuses about policy. No empathy, no resolution, just stonewalling. This company is straight-up scammers preying on users with misleading plans and zero accountability. Save your money and time – go elsewhere for photo editing. Fotor doesn't deserve a single star!
Do not sign up! The features on offer are very poor. I signed up for the free trial, found the AI video generation not up to par, asked for a refund. THEY WILL NOT REFUND. BAD PRODUCT AND TERRIBLE CUSTOMER SERVICE. AVOID LIKE THE PLAUGE.
The website itself is well built and did exactly what I needed for a one-off school project. However, I was required to pay for a yearly subscription, and auto-renewal is enabled by default. This is only mentioned in the terms and conditions, with no reminder communication sent before renewal. By the time I noticed the charge, it was already past their very strict no-refund policy. I reached out politely to ask whether a goodwill gesture was possible given the circumstances, but received only an automated response reiterating the policy. While the product works, the customer support experience was disappointing. Many competing services offer equally functional websites with more transparent billing practices and more responsive customer support.
bad customer service. not willing to refund mistake renewal just a few days after the charge was noticed.
Fotor has one of the worst customer support I have ever experienced in my entire life. DO NOT press the start a free trial button and follow the prompt to select a plan to continue. They wont honor the free trial and charge right away. There is a huge error in this process. In general do not ever need anything from there customer support team. They suck and don't care about you. Its mostly automated, good luck with it. Also the system runs very slowly,the slider bars to control edits get stuck.
Scam. Avoid. Trick you into a membership which you can’t cancel, thinking it’s a free trial.
Hi Mark, thank you for sharing your feedback, and we’re sorry for the frustration and confusion this situation has caused. For Fotor, any free trial or subscription is clearly shown before confirmation, and users are required to actively authorize the purchase. After subscribing, the membership can be canceled at any time through the platform where it was purchased (such as Apple App Store, Google Play, or our official website). If you are having difficulty canceling or believe there is an issue with your account, please contact us at [email protected]. Our support team will help you review your subscription and guide you through the cancellation or resolution process.
Horrible service, I did try the free service and the quality was not there. It wouldn’t let me cancel the subscription which now I use paid for. After providing to them proof tha is was there issue, they still refused to refund me.
Hi Graham, we’re sorry to hear about your experience. Please note that subscriptions must be canceled on the platform where they were originally purchased, such as Google Play, the Apple App Store, or the Fotor official website (via “Manage Subscription”). If the cancellation process is not working or you are unable to find the option, please contact us directly at [email protected] and we will assist you further. We appreciate your understanding and are here to help resolve this for you!
Yesterday I found that Fotor claimed that over 5,600 credits had expired. No notification, no explanation. It appears that if I do not use last months credits then they just take them back. How is this not stealing from you? For those of you who have tried to get a refund and failed, I would call your bank and do a charge-back. I sent "Christine" an mail to cancel all my charges but there is still one coming up in six weeks. I called my bank and said no charges from Fotor are allowed.
Hi Frank, thank you for your feedback. We would like to clarify how the credit system works at Fotor to avoid any misunderstanding. Credits included in Pro / Pro+ / Max subscription plans are automatically granted every billing cycle and can be accumulated for up to 5 months as long as the subscription remains active. If the subscription is canceled, any remaining credits will expire at the end of the subscription period. In addition, there are different types of credits with different validity periods: 1. Subscription credits (Pro / Pro+ / Max): can accumulate up to 5 months while subscribed 2. One-time purchased credits: valid for 2 years after purchase 3.Activity-earned credits: usually valid for 1 day This system is designed to balance fair usage and ensure stable service performance for all users. If you still have concerns about your account or billing, we recommend contacting us at [email protected] with your details for further assistance.
Charging my card even though I’ve never had their service. Refused to credit me back despite evidence I’ve never had their service. When I sent them all the proof and evidence the said we don’t provide refunds. I recommend avoiding them!
Hi, Katie, we understand your concern, however we would like to clarify how the billing process works at Fotor. All subscriptions require user authorization before any charge is made. Charges occur because a free trial was activated and the subscription was not canceled before the renewal date. Once the trial period ends, the plan automatically converts into a paid subscription according to the terms agreed at the time of purchase. If you did not intend to continue the service, it is possible the cancellation step was missed after the trial period. We recommend checking your subscription status in your App Store / Google Play / or account settings to verify the billing history. If you believe there is an error, we strongly recommend contacting us at [email protected] with your payment details so the case can be reviewed properly.
Be careful, the subscription process is not clear. The options with the subscribtion are still very poor. The assistant is quite rough, generates rather primitive pictures. As much as I tryed to explain in detail, it was impossible to achieve a result, and all unsuccessful attempts (without a single change on the photo) spend the credits that expire and you have to pay again. Very sorry I spent money on it.
Hi there, we’re truly sorry to hear about your experience. Please rest assured that we do not intend to mislead our users. The free trial can be canceled at any time during the trial period through the same platform where you subscribed(such as the App Store, Google Play, or our website). Once you successfully cancel your subscription during the trial period, no further charges will be made. We value your feedback and are committed to continuous improvement. Could you please describe the problem you encountered in detail? Or if it is convenient, please provide us with a screen recording or screenshot, and we will locate the cause and solve the problem as soon as possible. Please let us know at [email protected]. We’re here to help and improve your experience.
I tried their photo app about a year ago, but liked Canva much better. However, I had forgotten that I had also signed up with Paypal and it was set to auto renew. Needless to say, they charged me again even though I never used it past the first day I had it. Found basically there policy is, too bad, you should have turned it off. They would not give a refund. It was my own fault, but most decent companies are good about doing this if you ask within a week of the auto renew, never mind the same day. Just for others to be aware.
"I cancelled on Dec 25 (Profile ID: I-48E7TXWEUDSK). Fotor and their agent 'Christine' ignored my proof and continued to charge me. This is deceptive business. Beware!"
They started charging me again 2 years after I canceled my subscription. The cant "find" the charge which is hitting my credit card. Went back a year and found they charged it a year earlier. The are zero help, just keep charging meand there is nothing I can do. Totally shady peice of crap company, dont use them! Go somewhere reputable!
Dear Kim, thank you for sharing your experience; we sincerely apologize for the trouble and inconvenience this has caused you. Subscription management depends on your original purchase channel (such as Google Play, the Apple App Store, or our official website); cancelling a subscription on one platform does not automatically cancel it on another. Additionally, users sometimes have different accounts (e.g., "Guest Login" versus a registered account), which can make it difficult to verify the currently active subscription or the specific source of the charge. We want to ensure a better experience for our users and are currently working to improve information transparency and clarity across all platforms. That is why we ask you to send your account details and relevant payment information to [email protected]; this will allow our customer service team to help you investigate the situation and resolve the issue as quickly as possible. Thank you for your understanding.
I gave one star because no stars isn't possible. I signed up for a free trial which I cancelled on my iPhone with 2 days to spare. I was then charged because I'd signed up online (rather than via my phone). They refuse to refund me, in spite of my showing them a screen grab of my cancellation. Don't go near them.
Hi Richard, thank you for sharing your experience. We’re truly sorry for the confusion and frustration this situation has caused, and we’d like to clarify this transparently for all users. After investigation, we found that this issue can occur when subscriptions exist on different platforms. Subscriptions made in the app are managed through the App Store, while subscriptions made on our website are managed separately on our official site. Cancelling a subscription on one platform does not automatically cancel it on the other. In addition, some users may have more than one account (for example, using guest access in the app and a logged-in account on the website), which can make active subscriptions harder to identify. As a result, users may not realize that multiple subscriptions are still active or which payment method was used. This is absolutely not our intention, and we are continuously improving our product to make subscription status clearer across platforms. Please contact us at [email protected], and our support team will help you check all active subscriptions and guide you on how to resolve the issue properly, including next steps for resolution. We appreciate your feedback and thank you for helping us improve.
Falsely and wrongful charges on the last day of the trial period. Highly recommend all users be vigilant and stay away from this unlawful photo-editing provider. Let your friends stay alert of this online provider. Don't purchase its services if other honest online image-editing providers are available for choosing!!
poor photo editor. stole my money from free trial even though i cancelled in a timely manner they must be on china time zone. Refused to refund and i didnt even use the trial because the editor is not good.
They deceive customers into reduced annual subscription, meanwhile after subscribing you will still be paying for points before you can use it. When I asked for refund after using it for a day, they refused to refund my money. It looks like a business with very bad and extortative operating policies. Microsoft AI and Gemini are better by far.
Hi Kehinde, thank you for sharing your feedback, and we’re sorry for the frustration this has caused. In Fotor, all subscription plans include monthly credits, and the credit system is part of how usage is measured across different AI tools in the platform. Different plans include different monthly credit amounts, for example: Pro plan: 100 credits/month Pro+ plan: 300 credits/month Max plan: customizable credit amount (starting from higher tiers, e.g. 1000+ credits depending on selection) The final price of each plan reflects both the subscription benefits and the included monthly credits. If you have subscribed to a membership and did not receive the expected credits, please contact us at [email protected]. We will help you check your account and subscription status and resolve the issue as soon as possible.
共 551 条符合条件的评价
VanceAI Technology
Canva
Picsart
OpenArt 
Reface
picwish.com
Topaz Labs
Pixelmator Team