Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows.Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is extremely user friendly and straightforward for beginners who want to edit their personal images. People really enjoy experimenting with the various creative tools to produce fun visuals and interesting digital design projects.
Some reviewers were not happy with unexpected charges linked to the auto renewal policies and billing terms. Consumers also shared frustration regarding credits expiring too quickly and difficulties managing their active subscriptions over time. Others noted occasional technical bugs with specific photo editing functions like erasing backgrounds or upscaling images.
scam took money without my consent and i never even heard of this just realised they been taking my money for years!
Fotor 回复2026-06-16
Hi there, thank you for reaching out, and we’re sorry for the confusion and concern this has caused.
Our subscriptions are user-initiated and can only be activated with authorization through platforms such as Google Play, the Apple App Store, or our official website. Once subscribed, charges will continue according to the plan unless the subscription is canceled.
If a user no longer wishes to use the service, they need to cancel the subscription themselves on the original platform, or contact us at [email protected] for guidance and assistance.
I got a 3 day trial subscription in 2023 and didn’t cancel within the 3 days period and so was charged for the year. I then tried to cancel knowing I would not get a refund per the company policy. A year later I was charged again for another year. I tried once again to cancel but this time I requested a refund because they had not cancel my subscription as requested. They refused citing their no- refund policybut asdured me I was cancelled. This year i was charged yet again for another year and they have once again refused to credit me for the money charged for the subscription.
Don’t use this product. There are plenty of reputable companies out there that won’t rip you off. Look elsewhere for your photo editing needs.
Be careful of unexpected charges. The subscription process is not made clear, and it’s easy to cancel either.
It feels like this is intentional, which is poor.
Fotor 回复2026-06-15
Hi Mark, we’re sorry to hear this. Fotor subscriptions are managed according to the purchase channel, and renewal details are shown during checkout, but we understand that this may still feel easy to miss. We’re continuing to improve how this information is presented and how cancellation guidance is provided.
If you were charged unexpectedly, please contact us at [email protected] with the email address linked to your account and your order details, and we’ll help review the subscription and billing status as quickly as possible.
Their trial expired in a few hours instead of 7 days and do not offer refunds. I do not recommend.
Fotor 回复2026-06-15
Hi David, We do offer a 7-day free trial for new users. However, in some cases, users may choose to end the trial early and immediately activate a paid subscription. This usually happens when users continue using the service after the trial credits are used, or when they wish to unlock full membership benefits, which include monthly subscription credits. All subscription activations require explicit user authorization before any charge is made. The timing of activation is controlled by the user’s own selection within the app or platform settings. We understand that this may cause confusion, and we are continuously working to make the trial and subscription flow more transparent for all users.
If you believe there is an issue with your billing or trial period, please contact [email protected] so our team can review your account in detail and assist you further.
Features available from day one, such as the fantasy anime photo generation, have been gradually removed from the free package as Fotor attempts to extract as much money from its user base as possible. In addition, the amount of free credits available has become less and less, with the most recent changes lowering the amount that can be gained for a successful streak from 20 all the way down to 5. The service has not gotten meaningfully better in the last few years and has only striven to leech every bit of profit it can. Extremely disappointing to have to find another photo generation application after this.
I think the app is a big lie. Before paying for the 1-year subscription, they should inform you that you can only take a few pictures with that subscription, and that afterwards you have to pay much more to continue using the app.
Fotor 回复2026-06-15
Hi, We understand your point, and thank you for sharing your feedback about Fotor.
Basic photo editing features such as cropping, adjusting brightness, contrast, and other standard edits are indeed free to use in many cases. However, advanced AI-powered features (such as AI image generation, AI enhancement, object removal, and similar tools) require credits because they involve significant computing resources and server costs. The subscription is designed to cover these AI usage credits (Pro-100 credits per month, Pro+-300 credits per month), but the consumption depends on which features are used and how frequently they are applied.
If you have any misunderstandings or issues, please feel free to contact us at [email protected] so that we can assist you.
Misleading trial period - they take a full annual payment immediately. Disgraceful.
Fotor 回复2026-06-15
Hi Catherine, thank you for your feedback. We offer a 7-day free trial for new users. During the trial period, users are not charged unless they choose to actively upgrade to a paid subscription.
In some cases, if a user fully consumes the trial credits and continues using the service, they may choose to manually activate a paid subscription earlier in order to continue generating content without interruption. Once a paid subscription is activated, it follows the standard plan, which includes monthly credits such as Pro (100 credits), Pro+ (300 credits), or Max (1,000+ credits depending on the package).
Please rest assured that we do not intend to mislead our users. The free trial can be canceled at any time during the trial period through the same platform where you subscribed(such as the App Store, Google Play, or our website). Once you successfully cancel your subscription during the trial period, no further charges will be made.
If you have any misunderstandings or issues, please feel free to contact us at [email protected] so that we can assist you!
Didn't cancel my subscription when asked, didn't give me a refund
The second year I tried canceling my membership, which didn't work. Wrote an email over a year ago asking for it to be canceled... No response. Which lead me to be billed again this year.
Wouldn't use. Money hungry company, bad support. I was paying for their subscription for 2 years, the third year which I was billed I asked for a refund, because I didn't need it another year. Literally sent the refund request 5 minutes after I was billed.
Answered back rudely, told me that a refund wasn't possible even though its a simple button press on their stripe's payments dashboard.
I would go spend your money at companies that actually care about their users wellbeing, there are many other alternatives that will not treat you like this and use refund policies that make sense.
I would like to add, the 2 years which I was paying for the subscription I barely used the actual webapp, so already 2 years I had been paying them a pure profit. Even with that, still no refund.
I would very aggressively stay away. If I'm not met with a refund I will make sure my bank forcefully does it for me. I take things like this personal, no matter how little the cost. Its a matter of morality.
This is a horrible app for beginners. Watch and read carefully before doing anything on the app. They charge you when it is a free 7 day trial, because they hide stuff, so when you sign up for the trial, you are also signing up for features they charge you for. I will not recommend this app.
Sisi is really bad at following instructions and you will waste all your credits just accomplishing one task. The image generation overall is bland and frustrating.
Sisi can't do something as simple as removing a hat, or making the sleeves on a piece of clothing longer or shorter. it can't differentiate from left or right. I was writing a fan fiction where I wanted to generate an image. I wanted the female character to look like me. I used real images of myself, it made me thinner than I am, it made my stomach flatter and when I asked to be chubby, it kept on making the male characters chubby instead even when I said 'make the girl chubby'. It also doesn't recognize dimensions of characters. if I say I'm 5'3 and a character is 7'10, I will not reach their chest when I'm standing next to them. It doesn't recognize human features and human diversity, letalone fictional races of people or anthropomorphic humanoids.
The ai art option is incredibly generic and not creative at all and lacks general common sense. I wanted to use the anime to real life filter to bring my favorite one piece characters to life and apparently all the characters have the same face when they're real. The image to image generation including sisi is all based on tired tropes and stereotypes. It cannot create diverse characters or go by the outline or shape of the character to create something. What you get out of it is soulless and empty. If I generate an image of myself to be an anime character, although I'm chubby, it will not include my double chin and it will give me visible collar bones. Instead it will give me a big strong chin that makes me look like a man and a really thin face and upper body. It cannot generate fat, pretty women or women older than 20 unless they look ancient. It either makes me look like a blob, a masculine woman, or a small skinny one. It also automatically turns anyone with glasses into a 'nerd' trope. There is no character diversity at all. There is no room for anything outside of a narrow box or boring tropes. If this is the future of the arts, then god help us all.
I started the free trial and forgot to cancel. I originally wanted it to create ai bots and fan fiction. It is a complete waste of money. I am not good at drawing, but I have had more luck with it than using an app I paid for to do it for me.
Terrible customer service and lack of care for their customers. I will never do business with this company again. I forgot I had a subscription for Fotor as I had stopped using the program after becoming unemployed from my job. At the annual renewal I was charged for a subscription and I immediately canceled the subscription on the SAME day of renewal. As I was unemployed, I couldn't afford it and had no need for the service. I contacted Fotor customer service to explain and requested a refund. Fotor refused to refund any amount of the annual subscription. They only cited their agreement terms and said have a nice day. Per their agreement, yes they could keep the money because I didn't cancel a day earlier. They demonstrated no interest in considering the circumstances and no concern for their customer. Congratulations Fotor, you got my money, but I will never do business with you again nor recommend your service to others.
Beware of free trial. Make sure to cancel your free trial a day before it expires, because if you are a minute past midnight in whatever time zone they use to count down, they will charge you for a full year. Don't waste $49.99 like I did for a one-time use, only to find that you are now stuck with a year-long subscription for something that doesn't quite fit your needs.
Terrible interface, intentionally difficult to cancel subscription and extremely poor customer service. I’ve never encountered a company that is so bad in terms of refund policy (in that it’s non existent). I got an email telling me they had billed me for a years worth of service which I don’t need or want. I thought I had cancelled (I still think I did) before the free trial was up ( I used it one time and decided it wasn’t what I needed), when I look at my account it says “no subscription”. So I emailed them regarding a refund. I was pointed to their fine print which states that their policy is not to give refunds (hidden within their policy terms). I thought they had to abide by some European trading standards regarding this (I will be looking into it as it sounds unethical and illegal)? I replied saying that I can’t even see any subscriptions when I log in using the email they have me on file as using so I can’t even use the services I have paid for. They ignored me. Absolutely shocking customer service - they are clearly just out to make easy money out of people and do not give a fig about their customers. They are borderline scammers in my opinion. AVOID!!!
Fotor’s so-called “free trial” operates as a trap. After testing the service once, the subscription was turned into a paid plan without any explicit confirmation. The charge was pulled without my awareness or intention. The support refused any refund, hiding behind policy text instead of addressing the misleading process. This pattern creates the impression of a system designed to convert unaware users into paid customers. Anyone considering this service should be warned: the trial requires active cancellation, and failure to do so results in an unavoidable charge. I will proceed with a chargeback and legal review due to the way this process unfolded.
Although I appreciate their software, the predatory practice of renewal without warning burns me up.
An email a week or even a day before a $70+ charge to your account would be nice. No... it should be required.
YET... they don't do that. You get an email the day of renewal saying that they have charged your account and you get to use it for another year. Even if you have barely used it, forget that its there, and then poof...money down the drain.
This is a predatory practice and should be banned.
Does the service work? Yes.
Do they have a very restrictive, absolutely no refunds policy? Yes.
Do they warn you before they take your money? No.
There are other services out there that are more customer friendly. Use them.
Great customer support; they've responded promptly to my questions on 2 occasions. They refunded the payment for a subscription I had mistakenly purchased under my 2nd email address, even though, according to their Terms of Service, they weren't required to do so.
Fotor has been one of the worst subscription experiences I’ve ever had. They silently charged me for a full annual plan without a single reminder, and when I contacted them immediately, they flat-out refused any refund. This shows a complete lack of transparency and zero respect for customers. Their support team hides behind rigid policies instead of actually helping people. I’m done with this platform, and I strongly warn others to stay far away before they get trapped by the same predatory renewal tactics. Useless platform, horrible policies and worst customer service.
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