Frames Direct（www.framesdirect.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 200 条用户评价，属于健康与医疗分类，口碑良好。84% 的评价为 4 星及以上，12% 为 1 星；商家回复了 96% 的差评。数据最后更新于 2026-08-10。
我以 420 美元的加急运费购买了“Tom Ford”镜框，但它们实际上缺少一个 Tom Ford 标志，而且镜框/镜臂是弯曲的，放在平坦表面上时不能齐平，这意味着它们没有对齐。现在绝对气炸了。 FD 团队的监督非常糟糕。我希望我可以上传一张照片来展示框架的外观。 - 更新：打电话和某人交谈，他们甚至没有提供补救措施，除了我必须打包物品、离开家并归还它的不便，我认为这很奇怪。他们给我寄了一副有缺陷的镜框，然后他们甚至没有提供任何东西来弥补不便，也没有提供任何东西来保留我的业务。非常可悲的客户服务。
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
我已经从他们那里订购了 10 多副眼镜……价格总是很好，交货也很快！谢谢！
Dear Chris, We're happy to hear that you've consistently had a good experience with our prices and delivery. We value you as a loyal customer and we'll aim to earn 5 stars from you on your next order! Thanks so much for your continued support! Have a great day! Best, Leslie
正如预期的那样，喜欢这副眼镜。
Dear Bryce, We're so glad you love the glasses and that they met your expectations! Thank you for your positive feedback; it means a lot to us. Have a great day! Best, Leslie
超值眼镜，状况良好
Dear Stephanie, We're happy to hear that you received a great deal on the glasses and that they came in good condition. Thanks for your positive feedback! Have a great day! Best, Leslie
给我丈夫换了一个镜框，价格比商店便宜很多
Dear Kimberly, We're happy to hear that you found an affordable replacement frame for your husband. Thank you for sharing your positive experience with us! Have a great day! Best, Leslie
Frames direct 始终及时就您的订单进行沟通。我购买的太阳镜价格非常合理，质量也非常好。我迅速、无缝地收到了货物。谢谢你！
Dear Anjali, We're happy to hear that you had a positive experience with our communication and the quality of your sunglasses. We appreciate your kind words about the price and prompt delivery! Thank you for your feedback. Have a great day! Best, Leslie
我女儿最近打破了她的眼镜，这是我们最初在当地一家商店购买的。值得庆幸的是，我能够找到型号并在线查找，这就是我找到这个网站的方式。我唯一的抱怨是他们没有我女儿的粉红色镜框，但他们确实有浅绿色的选择，所以这是必须的。我们当地商店的价格远远超过 100 美元，但我们在这里只需 60 至 70 美元就能买到，这真是节省了一大笔钱。另外，眼镜发货得很快。我们买了两副镜框，以防万一她不小心弄坏了新镜框。运输速度很快，框架到达时处于原始状态。总的来说，我们非常高兴。如果他们有她已经拥有的那双鞋就好了。
Dear Andrew, We appreciate you taking the time to leave us a review. We're glad you were able to find a suitable replacement on our website and save money. We acknowledge your disappointment that the pink frames weren't available, and we'll consider this feedback as we evaluate our inventory. We're happy to hear that you were pleased with the fast shipping and the pristine condition of the frames. Have a great day! Best, Leslie
他们毫无疑问地更换了有缺陷的处方镜片。 强烈推荐
Dear Bob, We're happy to hear that we could resolve the issue with your prescription lens replacement smoothly. Thank you for your recommendation; we appreciate it! Have a great day! Best, Leslie
Hello Ryan, Thank you for purchasing your glasses with FramesDirect. I apologize that your glasses are fitting as expected. I will have a member of our returns and exchanges team reach out to you to discuss the next steps so we can get this corrected for you.
在与其他在线眼镜零售商取得了一致的良好体验后，我决定尝试 Frames Direct，主要是因为他们提供了更广泛的镜框选择。不幸的是，这就是积极的一面。 与我在其他地方得到的相比，我收到的渐进镜片明显较差。质量没有达到预期，尤其是考虑到价格。 客户服务同样令人失望。沟通速度极其缓慢——每次回复大约需要三天时间，解决任何问题都需要多次来回发送电子邮件。我也尝试过打电话，但体验并没有好多少。该代表没有提供任何帮助，也没有提供任何真正的解决方案。 如果您正在寻找可靠的质量、快速响应的客户服务和专业经验，我强烈建议您去其他地方寻找。
Hello Chris, I am sorry to hear that you were unsatisfied with the lenses you received. We do only offer one style of progressive lens on the website. I see from the communication you had with the agent that there was some back and forth to make sure that we knew the exact issue you were experiencing before making a recommendation on how to resolve it. I will have a member of management reach out to you to discuss your customer service experience.
以很大的折扣买到了我儿媳想要的太阳镜！这些比我看过的其他地方便宜 100 多美元。运送时间比预期要长，但仍在两周内收到。我担心他们可能不会以这么优惠的价格附带一个盒子，但他们附带了盒子，而且还装在雷朋盒子里。
Dear Laura, We're happy to hear that you found the perfect sunglasses for your daughter-in-law at such a great price! We appreciate your patience regarding the shipping time and are glad everything arrived as expected, with the case and box. Thanks for your positive feedback! Have a great day! Best, Leslie
在我的眼科医生那里看到同样的镜框的次数是我的两倍。 优质的服务和产品
Dear Cheryl, We're glad you had a great experience and found our prices better than your eye doctor's. We appreciate your positive feedback on our service and product. Have a great day! Best, Leslie
如此简单高效。 绝对赢得了终身客户。
Dear David, We're happy to hear that our simple and efficient service resonated with you. We appreciate your becoming a lifelong customer. Have a great day! Best, Leslie
客户服务、价格和材料选择都非常出色。从 Frames Direct 订购已超过 5 年，别无选择。
Dear Isaac, We appreciate your continued support over the past five years. We're happy to hear that you are pleased with our customer service, prices, and material selection. Have a great day! Best, Leslie
Great Company 有我喜欢的高品质镜框库存。 工作人员很令人愉快而且知识渊博。 框架的价格很好。 他们很快就到了。 还免费收到了一个带清洁布的硬质按扣盒眼镜盒。 最高推荐！！
Dear Tom, We're happy to hear that you found frames of great quality at a good price. We're also glad that our staff was helpful and the delivery was quick. Thank you for your highest recommendation! Have a great day! Best, Leslie
满足眼镜需求的绝佳来源。框架供应非常广泛；非常有竞争力的价格和及时的运输。
Dear Gerry, We're happy to hear that you had a great experience! We appreciate your recognition of our expansive selection, competitive prices, and fast shipping. Thanks for your feedback. Have a great day! Best, Leslie
太长了；眼镜供应商会显示一个价格，然后在您申请保险时提高该价格。有一种方法可以解决这个问题（首先咨询您的保险公司。）通过不在网络范围内或全额付款并获得报销。 Framesdirect 已加入我的视力保险网络。我选了一副我喜欢的镜架，价格（含折扣）大约是300美元。当我申请保险时，他们提高了镜架的价格，并声称保险不能与折扣一起申请。底线是——有了保险，镜框比没有保险要多花 1 美元。据推测，framesdirect 只是将保险公司给他们的钱装进自己的口袋，根本没有给客户带来任何好处。 据我了解，这是一种常见做法。坦白说，我觉得它很淫秽，但有一种方法可以解决它。如果您自行全额支付或从网络外提供商处购买框架 - 您支付折扣费率，然后从您实际支付的金额中扣除保险福利。我去了网络外提供商处，找到了相同的镜框，折扣为 300 美元，并支付了约 150 美元（提供商可能会为您提交索赔，或者您可能必须支付全额并获得报销。）
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
感谢您允许如此轻松地订购和退货。 由于脸太小，我在商店里永远找不到镜框。 我能和你一起找到一双。
Dear Carolyn, We're happy to hear that you found frames that fit well, especially given the challenges of finding the right size. We appreciate you sharing your positive experience with our easy ordering and returns. Have a great day! Best, Leslie
下订单很容易，交货很快，产品符合预期，谢谢
Dear Jesus, We're happy to hear that your order was easy to place, the delivery was quick, and the product met your expectations. Thanks for your feedback! Have a great day! Best, Leslie
我从 FD 购买已经十多年了。 他们的价格非常昂贵，而且除了顶级服务之外我从未享受过任何其他东西。 我向我所有的朋友推荐FD！
Hi there! We're happy to hear that you've consistently had stellar service and appreciate our prices for over a decade. Thank you for recommending us; it means a lot! Have a great day! Best, Leslie
共 200 条符合条件的评价