FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Razim from FWD was very helpful and quick in assisting with my queries. Would be glad to use FWD again!
FWD 回复2024-10-04
Hi Khairunnisa,
We are overjoyed to receive this wonderful feedback from you regarding the assistance rendered to you by Razim.
At FWD, serving our customers is our utmost priority. Thank you so much for taking the time out to share your experience with us— we will pass on this compliment to Razim.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome weekend ahead! :)
Sincerely
Customer Engagement Team
Customer care consultant Grace Chong assisted me on the technical issue on FWD apps. Called many times and with different care consultant non of them follow up as promised. Only Grace follow up and update me as promised. I was trying to purchase the travel insurance multiple time via their apps and prompted me error message after I make payment. To my surprise they charged me multiple times and yet no policy was purchase. Called in customer care and they keep on asking me to provide them with the proof of the deduction which I did and I called bank to confirmed all the deductions. They took 3-4 working days yet no news and I called them multiple times to follow up as my travel date is near and I won’t be able to purchase other travel insurance anymore as some coverage needed at least 7days before departure. Only Grace assisted me, the rest just passed me around and said will call me back. The r fund took about 2+ weeks to refund back to me. To be very frank the IT team needed to improve, how can you take 3-4 working days to check if the amount is deducted from the card while the bank already approved the payment and the transaction already appeared in the statement? Hope they can be better. And truly appreciate Grace for her help..
FWD 回复2024-10-03
Hi Cindy,
We are overjoyed to receive this wonderful feedback from you regarding the assistance rendered to you by Grace.
At FWD, serving our customers is our utmost priority. Thank you so much for taking the time out to share your experience with us— we will pass on this compliment to Grace.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome week ahead! :)
Sincerely
Customer Engagement Team
Due to technical issues, we were not able to purchase the travel insurance on the last day of the 40% promotion. Li Ling and Dawn have helped me to appeal to their marketing team so that we are able to enjoy the discounts. They have been following up and updating us of the progress. Excellent customer service.
FWD 回复2024-10-04
Hi Kwok,
We hope your week is going well.
We're definitely thrilled to receive such a wonderful review for our dear Liling and Dawn. It's customers like you that gives us the encouragement we need to keep going as we strive for service excellence. Thank you so much!
Please do not hesitate to let us know should you have queries or clarifications about your policy, and we will be happy to assist.
We look forward to serving you in the future. May you have a lovely day!
Sincerely,
Customer Engagement Team
My husband bought a travel insurance policy from FWD . In the middle of the vacation , he decided to stay another week and tried to extend the insurance policy . We called FWD hotline and was helped by Mohan- professional , helpful and efficient . He explained the procedure and followed up with an email and phone call . With his help , we were to complete the entire extension including payment within 1 hour or so … I was so grateful and impressed by his service and responsible attitude . Kudos to Mohan and to FWD .
FWD 回复2024-10-04
Hi G T,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Mohan.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful evening! :)
Sincerely,
Customer Engagement Team
Grace Chong from Customer Engagement Team is clear with her instructions. Thank you for your help.
FWD 回复2024-10-03
Hi Jian Sheng,
We hope your week is going well.
We're definitely thrilled to receive such a wonderful review for our dear Grace. It's customers like you that gives us the encouragement we need to keep going as we strive for service excellence. Thank you so much!
Please do not hesitate to let us know should you have queries or clarifications about your policy, and we will be happy to assist.
We look forward to serving you in the future. May you have a lovely week!
Sincerely,
Customer Engagement Team
Kasturi was very helpful and prompt in replying and also in assisting me. Thank you for the great service!
FWD 回复2024-10-03
Hi Muhammad Nur Asraf,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Kasturi.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful evening! :)
Sincerely,
Customer Engagement Team
Since I first bought my policies in 2022, Customer Service Experience has always been and continue to be consistently good, whether via phone or email.
FWD 回复2024-10-03
Hi Marina,
We're very glad to receive such awesome feedback and 5-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week ahead! :)
Sincerely,
Customer Engagement Team
My experience today was totally crap. It’s a waste of time trying to use your app OR log in via your website to apply. Tried 3 time on app and it hung at payment stage. Had to re-input all the info 3 times on the app.
Login on your internet website is also crap. Tried twice and could NOT complete transaction. Finally had to try using manual before it worked.
Totally crap experience. Not sure if I’m ever coming back.
Started at 11pm and only completed past midnight
FWD 回复2024-09-20
Dear Sau Ho Chin,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience you faced while using our app and website. This is certainly not the experience we want for our customers.
We understand how aggravating it must have been to re-enter your information multiple times and still encounter issues at the payment stage.
Your feedback is invaluable and highlights critical areas that need immediate attention.
Our team has since resolved the issue. We are committed to improving our app and website to provide a seamless experience for all our users.
Thank you for your patience and persistence in completing your transaction.
We truly appreciate your feedback and will use it to enhance our services.
If you have any further concerns or need assistance, please do not hesitate to reach out. We are here to help and ensure your satisfaction.
Wishing you a better experience in the future.
Warm regards
Azlina
Customer Engagement Team
Hi Sidrasin,
Thank you for sharing your experience with us and for the 5-star ratings.
We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week ahead! :)
Sincere regards,
Customer Engagement Team
Great customer experience with Dawn Low who's totally empathetic & patient!!!👍👍👍👍👍
FWD 回复2024-10-03
Hi Laura,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Dawn.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful evening! :)
Sincerely,
Customer Engagement Team
Hi Shwv Meei,
Thank you for your wonderful feedback and 5-stars rating.
We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us.
Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help.
Do have an amazing week! :)
Sincerely,
Customer Engagement Team
Dear Customer,
Thank you so much for taking the time to leave us this awesome 5-star review!
At FWD, we are in a mission to change the way people feel about insurance, and we wanted things to be simple, reliable and direct for our customers. Hence, we are glad to know that it was very easy for you to navigate through our website.
Feel free to let us know if you have any queries or concern about your policy and we'll be glad to assist you.
Thank you once again for your support and for trusting us with your insurance needs!
Wishing you a fabulous week!
Warm regards,
Customer Engagement Team
Hi Cheek Wee,
We're very glad to receive such awesome feedback and 5-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week! :)
Sincerely,
Customer Engagement Team
UI is easy to use and all information is easy to find
FWD 回复2024-10-03
Hi Kennard,
Thank you so much for your positive rating!
It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have a lovely evening! :)
Warm regards,
Customer Engagement Team
Azlina was able to hit the nail and resolved my issue promptly. She has helped connected with Singsaver on my gift fulfilment without the need of me having to explain further. Truly appreciate the outcome especially it was resolved in one email. Azlina has fly the customer service of FWD high!
FWD 回复2024-10-03
Hi Liting,
Thank you for the 5-star rating and your kind appreciation to the service rendered by our dear Azlina.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful week! :)
Sincerely,
Customer Engagement Team
I want to extend my sincerest appreciation for your outstanding claim process. Your team has consistently demonstrated an exceptional level of efficiency and effectiveness. From the moment I filed my claim, your proactive communication and swift handling were nothing short of remarkable. Your commitment to providing a seamless experience is truly commendable and sets a gold standard in the industry. Thank you for your unwavering dedication to excellence and for making what could be a stressful process so smooth and reassuring.
FWD 回复2024-10-03
Hi Jill,
We're very glad to receive such awesome feedback and 5-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week! :)
Sincerely,
Customer Engagement Team
I recently travelled to Melbourne, and unfortunately, my wife's luggage didn’t arrive with me at the airport. As you can imagine, it was quite stressful, but thankfully, I had purchased travel insurance with FWD before my trip.
The entire claims process was incredibly smooth and straightforward. When I realized my luggage was delayed, I logged into the FWD mobile app and found the claims section. The app guided me through the process, making it easy to submit my claim right from my phone.
I uploaded the necessary documents, including the airline’s confirmation of the delay, and within a few days, I received a notification that my claim had been approved. FWD processed everything so quickly, and I received the reimbursement without any hassle.
The whole experience with FWD gave me peace of mind during what could have been a much more stressful situation. Their customer service was responsive and helpful, and I appreciated how efficient and user-friendly their digital platform was.
If you’re looking for reliable and easy-to-use travel insurance, I highly recommend FWD. They truly went above and beyond to ensure I was cared for during my trip to Melbourne!
FWD 回复2024-10-03
Hi Abdul Rahim,
Thank you for your wonderful feedback and 5-stars rating.
We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us.
Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help.
Do have an amazing week! :)
Sincerely,
Customer Engagement Team
Kasturi from Customer Engagement Team was responsive to processing my balance refund.
FWD 回复2024-09-27
Hi Eileen,
We would like to say thank you for taking the time to leave us this wonderful review for our dear Kasturi!
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Thank you once again for trusting us with your insurance needs.
Stay safe and have a very beautiful day!
Sincerely,
Customer Engagement Team
Hi Yok Mooi,
We are truly grateful to receive this positive review and 4-star rating!
It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
We wish you an awesome day! :)
Sincerely,
Customer Engagement Team
Easy to choose your travel insurance cover and coverage and exclusions are clear.
Claiming is a straight-forward process and done in a timely manner - HOWEVER, THEY REQUESTED BANK DETAILS THEN REVERSED ON PAYING THE CLAIM. STILL IN PROCESS TRYING TO FIND THE REQUIRED INFORMATION FOR THE AIRLINE.
Have been using FWD for a few years now for travel insurance.
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