FWD

Dear Mark, Thank you for sharing and detailing your feedback to us. We're sorry for the undue disappointment that you have felt. Indeed for Trip Disruption claim, we requirement official letter from the airline or provider on the non-refundable portion so that we are able to ascertain the actual loss that the policy is going to indemnify. We understand that our team has reached out to you and you've provided a follow-up supporting document. Our claims has since approved to proceed with the settlement in view of the requirement that you've submitted. We hope that the above clarifies. We appreciate your patience and understanding. Stay safe and wishing you a pleasant weekend ahead. Warm regards, Jeferson Customer Engagement Team

Hi Chuah Kee, We want to thank you for rating us 5-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome week ahead! :) Sincere regards, Customer Engagement Team

Hi Ee Teo, We're very glad to receive such awesome feedback and 5-star rating from you. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice! Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team

Hi Rafi, Thank you for taking the time to leave us a 5-star review. We are happy to know that your purchase was a breeze. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Stay safe and have an awesome week! Warm regards, Customer Engagement Team

Hi Hamzah, We're very glad to receive such awesome feedback and 5-star rating from you. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice! Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team

Hi Seven, Thank so much for the 5-star rating and awesome review! We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Again, thank you and have a fantastic week! :) Sincerely, Customer Engagement Team

Hi Bibin, We are truly grateful to receive this positive review and 5-star rating! It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. We wish you an awesome day! :) Sincerely, Customer Engagement Team

Hi Anthea, Thank you so much for your positive rating! It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing week ahead! :) Warm regards, Customer Engagement Team

Hi Habibah, We would like to say thank you for taking the time to leave us this wonderful review for our dear Vanessa! Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Thank you once again for trusting us with your insurance needs. Stay safe and have a beautiful evening! Sincerely, Customer Engagement Team

Hi Y. W. Choy, We're grateful and thrilled to receive your generous feedback for our dear Aisyah! At FWD, serving our customers is our utmost priority. This compliment is truly motivating to Irish and the rest of our team as we strive towards service excellence. Thank you so much for trusting us with your insurance needs. We'd be more than happy to help you again should you need further assistance. We wish you a fantastic week! :) Sincere regards, Customer Engagement Team

Dear Terry, We're sorry to learn on the disappointment. In assessing a claim, one of the general exclusions is a possibility of a pre-existing condition or an event/condition being known prior to purchasing the policy. Hence, a medical memo is required to assess the claim. Any cost involved in obtaining a supporting document will be absorbed by the claimant. We'd like to understand more about your claim and experience for us to specifically address or enlighten the matter. We'd appreciate if you can forward your feedback to us via [email protected] and [email protected] and indicate in the subject Trustpilot Review. We look forward to hearing from you. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Customer Engagement Team

Hi Jin Kan, We hope your week is going well. We're definitely thrilled to receive such a wonderful review for our dear Evon. It's customers like you that gives us the encouragement we need to keep going as we strive for service excellence. Thank you so much! Please do not hesitate to let us know should you have queries or clarifications about your policy, and we will be happy to assist. We look forward to serving you in the future. May you have a lovely week! Sincerely, Customer Engagement Team

Hi Chee Meng, Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Evon. Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns. Thank you once again for trusting us with your insurance needs. We look forward to serving you again in the future! Have a beautiful evening! :) Sincerely, Customer Engagement Team

Hi Leah, Thanks so much for leaving us this generous 5-star review on this platform. We are very happy to know that you had a positive experience with us. FWD believes in Simple, Reliable and Direct! We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Thank you once again for trusting us with your insurance needs. We hope for your continued support, and we'll truly appreciate if you could tell your friends and family about us too! Stay safe and have a splendid week ahead! Sincere regards, Customer Engagement Team

Hi Eugene, Thank you for sharing your experience with us and for the 5-star ratings. We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team

Hi HK Tan, We're very glad to receive such awesome feedback and 5-star rating from you. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice! Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week! :) Sincerely, Customer Engagement Team

Hi Soo Hwee, Thank you for your wonderful feedback and 5-stars rating. We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us. Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help. Do have an amazing week! :) Sincerely, Customer Engagement Team

Dear Heather & Hayley, We're sorry to learn on your experience and thank you for raising this to us. Kindly allow me to share that once you have made a payment and the transaction is successful, a welcome email is sent to the registered email address in the policy. For security reason the link to download the entire set of policy documents which includes the policy summary, schedule, invoice and wordings it will be password protected. The password would be the last 4 digits of your NRIC/FIN followed by your year of birth, all in capital letter and no space in between. Example: 123B1988 Understand that you are having difficulty opening the document, we'd appreciate if you can send us an email or reply to the welcome email which it will go to [email protected]. Our team would be glad to help to ensure you'll have full access to your policy documents. We look forward to hearing from you. Stay safe and wishing you a pleasant week ahead. Sincerely, Jeferson Customer Engagement Team

Hi Mrs. PH Lim, We would like to say thank you for taking the time to leave us this wonderful review for our dear Liling! Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Thank you once again for trusting us with your insurance needs. Stay safe and have a very beautiful evening! Sincerely, Customer Engagement Team