FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
details clearly spelt out and easy to find add ons and the charges to help decide if you want them
FWD 回复2024-01-04
Hi Hansa,
We're thrilled to know that we have a very supportive and satisfied customer in you! :)
More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely Thursday and stay safe!
Sincerely,
Customer Engagement Team
Hi Jeslyn,
We're very glad to receive such awesome feedback and 4-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week ahead! :)
Sincerely,
Customer Engagement Team
Experienced some problems but was solved immediately. Overall the experience was great. Will surely considered FWD travel insurance for future travel.
FWD 回复2024-01-04
Hi Tan KC,
Thank you so much for the delightful words you said about us and for sharing your positive experience here on Trustpilot.
At FWD, we strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Thank you once again for choosing FWD!
Have a wonderful evening!
Warm regards,
Customer Engagement Team
Policy plan is easy to read and compare. Price is affordable
FWD 回复2024-01-04
Hi Bayblade,
We want to thank you for rating us 4-stars and leaving this kind review.
It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to an awesome week ahead! :)
Sincere regards,
Customer Engagement Team
Hi Oon Hin,
Thank you for sharing your experience with us and for the 4-star ratings.
We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant weekend ahead! :)
Sincerely,
Customer Engagement Team
The promo code was placed in a visible and logical place where i could easily refer and apply the promo code.
FWD 回复2023-10-06
Hi Li Lin,
Greetings from FWD! Thank you so much for rating us 4-star and sharing your feedback here on Trustpilot.
We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Wishing you a beautiful day. Cheers! :)
Sincerely,
Customer Engagement Team
payment gateway for credit cards was faulty. both my dbs debit and citi credit cards were not accepted.
FWD 回复2023-10-06
Hi Benjamin,
Thank you so much for taking the time to leave us a 4-star review.
We are thankful for your trust with FWD's products and services. Rest assured that we will maintain what's good and continue finding ways to make things better.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Stay safe and have an awesome Friday!
Warm regards,
Customer Engagement Team
As a past customer would have been great to have been able to purchase via SingPass login rather than having to enter details all over again
FWD 回复2023-10-05
Hi JT,
We're very glad to receive such awesome feedback and 4-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week ahead! :)
Sincerely,
Customer Engagement Team
Coverage and prices look good for the domestic helper insurance. Waiver of counter indemnity and able to top up for 0% co-payment and hospitalisation coverage. Need to fill in FIN, work permit number, MOM letter number, employer's details as well.
Do note that there's a disclaimer that the company can treat that the policy as never existed. Hope claims will not be difficult if required.
FWD 回复2023-10-05
Hi Lyn,
Thank you so much for taking the time to leave us a 4-star review.
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Rest assured that we will maintain what's good and continue finding ways to make things better.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful afternoon!
Warm regards,
Customer Engagement Team
Hi LN,
Thank you so much for your positive rating!
It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have a lovely evening! :)
Warm regards,
Customer Engagement Team
Hi Helen,
We're very glad to receive such awesome feedback and 4-star rating from you.
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice!
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week ahead! :)
Sincerely,
Customer Engagement Team
Hi Angie,
We are very happy to receive this 4-star rating and wonderful review!
It's satisfying to know that we're able to make insurance as simple as possible and our rates as competitive as it can be. At FWD, we are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Wishing you a beautiful week!
Sincerely,
Customer Engagement Team
Hi Mila,
We want to thank you for rating us 4-stars and leaving this kind review.
It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to an awesome week ahead! :)
Sincere regards,
Customer Engagement Team
It is easy to fill the forms. user friendly provided you have all the correct information
FWD 回复2023-09-21
Dear Customer,
Thank you for your wonderful feedback and 4-stars rating.
We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us.
Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help.
Do have an amazing week! :)
Sincerely,
Customer Engagement Team
Hi Sin Wee,
Thank you for sharing your experience with us and for the 4-star ratings.
We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Wishing you a safe and pleasant week! :)
Sincerely,
Customer Engagement Team
I have been trying umpteen times to make the purchase of my travel Insurance with Forward with Singsaver Promotion but was not able to do so. I have called your hotline for assistance but none of them can assist me because the promotion is from Singsaver so I have to call them.
FWD 回复2023-08-31
Dear Emily,
We're sorry for the hiccups that you've encountered.
Upon checking we understand that you've already managed to purchase coming from Singsaver.
Indeed, to avail for any promotion/perks given by our affiliate, Singsaver, the original of the lead or purchase must be coming from them. The same works with the other insurers that they partner.
We thank you for your patience and understanding and not giving up with your purchase.
Have a pleasant long weekend ahead.
Sincerely,
Jeferson Maleza
Customer Engagement Team