FWD

Dear Peh Pei Yi, At FWD, we strive to ensure that the purchasing process would be seamless and smooth. Unfortunately, we did not meet your expectation for this instance. We wish to acknowledge on the intermittent issue that arose last night and our team has since rectified. We thank you for bringing this to our attention and we value your feedback. Most importantly, our apology for the unexpected experience and much thanks for choosing FWD. Stay safe and wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team

Dear Sam, Thank you for bringing this to our attention and we're truly sorry for the delay of your welcome email due to the overwhelming response on the last day of our promotion. Our team has identified the intermittent issue and has since rectified. We’ve tried to contact you on the 11th of August, but was not able to reach you. Our apologies as we may have attempted to call you at an inconvenient time. For first time FWD Insurance Policyholder’s, the FWD account activation email is normally sent out a few hours after the first FWD insurance purchase. Once activated, it will then allow you to login via the FWD website and the FWD SG App. Upon checking, we’ve noted that your activation email has been triggered and already activated. If you need any assistance, feel free to connect with us though [email protected], our team would be glad to help. We thank you for your patience and for choosing FWD. Wishing you a great week ahead! Warm regards, Irish Go Customer Engagement Team

Hi Chin Whee, We're very glad to receive such awesome feedback and 4-star rating from you. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your buying experience with us and also making FWD your insurance of choice! Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant weekend! :) Sincerely, Customer Engagement Team

Hi Kok Choy, Thank you so much for taking the time to leave us a 4-star review. We are happy to know that your purchase was a breeze. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Hope you can tell your friends and family about us too! Stay safe and have an awesome Friday! Warm regards, Customer Engagement Team

Hi Jack, We're sorry to learn on the unfortunate experience you had at a particular bar. However, you have reached and left your review with FWD Singapore Pte Ltd, an Insurance company. We regret that we won't be able to assist you on your feedback not pertaining to any of our services. We'd kindly ask your good-self to retract the feedback and relay it accordingly to the correct bar/merchant. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Ramasamy, We want to thank you for rating us 4-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome weekend ahead! :) Sincere regards, Customer Engagement Team

Hi Jason, Thank you so much for leaving us this 4-star review here on Trustpilot. FWD believe in Simple, Reliable and Direct and we endeavour to change how people feel about insurance. We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a lovely Friday! :) Sincere regards, Customer Engagement Team

Dear Tan, We're sorry to learn on your feedback and thank you for allowing our team to connect with you to understand the circumstance. Once again, normally if all is in order at the thank you page, it should contain a summary of your certificate of insurance and we will send the welcome email to download the full set of documents. Thank you for raising this to our attention and we have relayed the experience to the relevant team. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Shermaine, We regret to learn on your feedback and we acknowledge that you were not pleased with the outcome. We would like to know more and address your feedback, we understand you have also left a review on Google. We look forward to receiving your email. Meanwhile, wishing the rest of your week a pleasant one. Stay safe. Sincerely, Azlina Customer Engagement Team

Hi Foo Loy, We want to thank you for rating us 4-stars and leaving this kind review. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome week ahead! :) Sincere regards, Customer Engagement Team

Hi Thomas, Thank you so much for your awesome positive rating! It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing week! :) Warm regards, Customer Engagement Team

Hi Kim Yuan, Thank you so much for your awesome positive rating! It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing afternoon! :) Warm regards, Customer Engagement Team

Dear Pakkam Sridharan Janardhanan, We're sorry to learn on your experience. Our team member tried to reach you on Friday to clarify on your journey for us to further raise the incident to our IT team for their investigation, however, we were not able to reach you. We may have caught you at a bad timing. Appreciate if you can revert to us by emailing us to [email protected], we look forward to hearing from you. Meanwhile, wishing the rest of your week a pleasant one. Sincerely, Jeferson Maleza Customer Engagement Team

Dear Mr Ang, Thank you for sharing your feedback. Our team member has tried reaching out to you last Friday, however, we were not able to reach you. We just want to clarify your experience and make sure any thing that is pending we're able to assist you. If you need any assistance, you may reach out to us at [email protected], we'd be glad to help. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Dear Rosadelia, We're truly sorry to learn on your experience and thank you for sharing your feedback. We acknowledge on the issue that we have identified and our team has rectified. Voice of customers is important to us, as we strive to deliver a smooth and seamless experience for our customers. We'd like to thank you for your patience on not giving up with your purchase and for choosing FWD. Stay safe and wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team

Hi Dzafarul-Idham, We want to thank you for rating us 4-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome weekend ahead! :) Sincere regards, Customer Engagement Team