FWD

Hi Fook Kee, Good day to you and thank you so much for the 4-star rating! :) FWD believe in Simple, Reliable and Direct! We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track. We are truly grateful. Thank you once again for your support and for trusting us with your insurance needs. Stay safe and have an awesome week ahead! Warm regards, Customer Engagement Team

Dear Leong Lai Chun, Thank you for sharing your queries, and we'd be glad to address them. HDB Fire Insurance: HDB itself will be sending a letter to remind the owners to renew their HDB Fire Insurance this will be within 30-60 days prior to the expiry, 5 years later. FWD Home Insurance: 30 days before the expiry, an email notification will be sent to remind you with the renewal. Should we offer a renewal, a renewal invitation link will be incorporated in the same email reminder. Renewal can be done through the link directly. Hope the above clarifies and for choosing FWD. Have a awesome day ahead! :) Warm regards, Jeferson Maleza Customer Engagement Team

Dear Chuah Chong Beng, We're sorry to learn that you had difficulty making a payment online and thank you for bringing this to our attention. Feedback of our customer is important to us to identify any gaps and work on the areas of improvement. Our team attempted to reach out to you on 11 July 2023, however, we may have caught you at a busy timing. We would like to understand more on your feedback for us to review on the issue and suggestions you may have. Appreciate if you can drop us an email to [email protected]. We look forward to hearing from you. Take care and wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team

Hi Michael, We want to thank you for rating us 4-star and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to an awesome week! :) Sincere regards, Customer Engagement Team

Hi Lai Chin, We want to thank you for rating us 4-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome week ahead! :) Sincere regards, Customer Engagement Team

Hi Huda, We're truly grateful and thrilled to have received your generous feedback for our dear Grace! This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Feel free to contact us for any assistance that you may require and we'll be happy to help you. And, we hope that you could also share your experience with your friends and family too! We wish you a lovely day! :) Sincere regards, Customer Engagement Team

Hi Lisa, Thank you for trusting FWD with your insurance needs, and for this kind review via Trustpilot. We want you to know that we truly appreciate your feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Do feel free to contact us if we could be of any help or should you have any queries and clarifications, and we will be more than happy to assist you. Stay safe and have a wonderful Wednesday! :) Sincerely, Customer Engagement Team

Hi Jen, Thank you so much for leaving us this 4-star review here on Trustpilot. FWD believe in Simple, Reliable and Direct and we endeavour to change how people feel about insurance. We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Have an awesome day, Jen! :) Sincerely, Customer Engagement Team

Hi Mr. Lai, We really appreciate your positive rating. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful Monday! :) Sincerely, Customer Engagement Team

Hi Kok Jin, We really appreciate your positive feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful Friday! :) Sincerely, Customer Engagement Team

Hi Chrissa, Thank you for taking the time to leave us this positive feedback! :) FWD believes that insurance should be simple, reliable and direct. We're so glad that your buying experience was a breeze! We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require and we'll be happy to help you. We wish you a fantastic day and stay safe! Warm regards, Customer Engagement Team

Hi John, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful Monday! :) Sincerely, Customer Engagement Team

Dear Zakaria Bin Abdul Manaf, We're sorry that you were having difficulty retrieving your policy documents from the welcome email. Upon checking our records, the link is working fine and we also received a separate email from you confirming that you've managed to retrieve it on 06 June 2023. We hope everything is in order and feel free to connect with our team if you need any assistance, we'd be glad to help. Stay safe and wishing you an awesome week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi En Ming, Thank you for taking the time to leave us this positive feedback! :) FWD believes that insurance should be simple, reliable and direct. We're so glad that your buying experience was a breeze! We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require and we'll be happy to help you. We wish you a fantastic day and stay safe! Warm regards, Customer Engagement Team

Hi Yean Cheng, Thank you for taking the time to leave us this positive feedback! :) FWD believes that insurance should be simple, reliable and direct. We're so glad that your buying experience was a breeze! We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require and we'll be happy to help you. We wish you a fantastic day and stay safe! Warm regards, Customer Engagement Team

Dear Alexandra, Thank you for bringing this to our attention and we regret to learn on the 1 star rating. We understand that one of our Sales Consultant, Kasturi has reached out to you to explain the reason. This is in particular in relation to the new requirement of MOM increasing the health and surgical limit coverage for all FDW from $15k to $60K. With the increase on the benefit, the premium has also increased accordingly. We hope we have addressed your concerns. We thank you for your patience and for choosing FWD. Stay safe and wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team