FWD

Hi Melvin, Thank you so much for your positive feedback and for giving us a 4-stars rating! FWD believes that insurance should be simple, reliable and direct. Serving our customers well is our utmost priority. Your satisfaction is definitely our reward and source of motivation to keep striving for excellence in everything that we do. Thank you once again for your support and trust in us! We wish you a safe and an awesome day! :) Sincerely, Customer Engagement Team

Hi Carolina, We're thrilled to know that we have a very supportive customer in you! :) You are far too kind to spend some of your precious time writing about your experience with us. We would like you to know that your support means a lot to us and we are really thankful for your trust with FWD's products and services. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Have an amazing day! Sincerely, Customer Engagement Team

Hi Peng Chew, We appreciate your positive feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful Wednesday! :) Sincerely, Customer Engagement Team

Hi Phui Ngoh, Many thanks for this 4-star review you left us! :) It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. We wish you an awesome Thursday! :) Warm regards, Customer Engagement Team

Hi Jovena, Thank you so much for taking the time to write such delightful feedback about your experience. It makes us happy reading reviews like this, as it means we are doing something right and that we are living by the company's values. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. We are truly grateful for your support! Have a lovely week ahead! :) Warm regards, Customer Engagement Team

Hi Chwee Leong, We are delighted to receive this 4-star review you left via Trustpilot. FWD believes that insurance should be simple, reliable and direct. We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track. We are truly grateful. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Stay safe and have a beautiful week! Warm regards, Customer Engagement Team

Hi Suet Lai, We really appreciate your positive rating. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful week! :) Sincerely, Customer Engagement Team

Dear Tan Kay Wah, We've checked our record and found that on 22/04/2023 at 9:01 PM, a minute after the payment was received, we have sent the welcome email to the registered email in the policy. The link to download the policy documents including the receipt can be found in the welcome email. Should you need assistance, feel free to connect with us at [email protected]. Wishing you a pleasant Thursday ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Jason, We're grateful and thrilled to have received your generous feedback and the 4-star rating! This compliment is truly motivating us as we strive towards service excellence. At FWD, serving our customers is our utmost priority. Thank you once again for trusting us with your insurance needs. We'd be more than happy to help you should you need further assistance. We wish you a fantastic weekend ahead! :) Sincere regards, Customer Engagement Team

Hi Lai Wan, We are very happy to receive this 4-star rating and wonderful review! We are very glad to know that you had a positive experience with us. At FWD, we are in a mission to change the way people feel about insurance, and we wanted things to be simple, reliable and direct for our customers. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Thank you once again and wishing you a lovely day! Sincerely, Customer Engagement Team

Dear Pamela, Thank you for being forthcoming to share your experience. Voice of customers are important to us as this would help us cite and work on the area of improvements. Wishing you a pleasant week ahead. Warm regards, Donna Customer Engagement Team

Dear Chin, Thank you for being forthcoming to share your experience. Voice of customers are important to us as this would help us cite and work on the area of improvements. As such, I have shared your feedback to the relevant team for their further review and consideration. We thank you for your continuous support and for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Donna Customer Engagement Team

Hi Hieng Hock, We're happy to know that we have a supportive customer in you! :) More so, we're thankful that you took the time to share your purchasing experience with us. Rest assured that we will continue to strive for excellence in everything that we do. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Cheers to an awesome week! :) Sincerely, Customer Engagement Team

Hi Sun Boon, Thank you so much for taking the time to write such delightful feedback about your experience. It makes us happy reading reviews like this, as it means we are doing something right and that we are living by the company's values. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. We are truly grateful for your support! Have a lovely weekend ahead! :) Warm regards, Customer Engagement Team

Hi Jayamani, We are very happy to receive this 4-star rating and wonderful review! We are very glad to know that you had a positive experience with us. At FWD, we are in a mission to change the way people feel about insurance, and we wanted things to be simple, reliable and direct for our customers. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too! Stay safe and have an awesome weekend ahead, Jayamani! Sincerely, Customer Engagement Team