FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
以上内容由商家自行提供，未经平台核实。FWD（www.fwd.com.sg）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 971 条用户评价，属于金钱与保险分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 79% 的差评；近 12 个月新增 37 条。数据最后更新于 2026-10-24。
Hi Lam Kwan, We are truly ecstatic to receive this wonderful 4-star review that you have left us! :) At FWD, we endeavour to change how people feel about insurance. We are really grateful to have a supportive customer in you. Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Wishing you a beautiful week! Warm regards, Customer Engagement Team
Easy to navigate. Info provided is clear and easily understood.
Hi Elaine, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require and we'll be happy to help you. Have a lovely week, Elaine! :) Sincere regards, Customer Engagement Team
Conflicting message after purchase of policy online
Hi M. Vanan, Thank you for raising your feedback. At FWD, we take voice of customers seriously as we strive to deliver a simple, direct and reliable services to our customers. Our team member has reached out to you to clarify on your feedback and we hope to hear from you by responding to her email. Stay safe and wishing your week a pleasant one. Warm regards, Jeferson Maleza Customer Engagement Team
Extremely easy and convenient to purchase my travel insurance policies and Covid 19 coverage. However, the website and app were not responding well when I attempted to cancel the Covid coverage or change its cover dates. Fortunately, on calling the customer team, Grace very efficiently assisted me to do the changes that I needed. Overall, what I wanted is handled very well by the FWD support team. Happy to use their service.
Hi Lawrence, We're truly grateful and thrilled to have received your generous feedback for our dear Grace! This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Feel free to contact us for any assistance that you may require and we'll be happy to help you. We wish you a lovely day! :) Sincere regards, Customer Engagement Team
Your portal is very user friendly and easy to use for renewal of the HDB Fire Insurance
Hi Darien, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful Wednesday! :) Sincerely, Customer Engagement Team
Worst customer service nobody picking up call and no call back from you guys and no reply from email as well
Dear SG T, I hope your week is doing well so far. On behalf of the team, I would like to follow-up on your feedback so we can investigate and do the necessary action and most importantly help you on any of your concern or request. Kindly send us an email, you may attention it to my name at [email protected]. We look forward to hearing from you. Thank you. Sincerely, Jeferson Customer Engagement Team 13/06/2023 =========================================================== Dear SG T, We're sorry to learn on your feedback and if our team has fallen short of expectation. We'd appreciate if you can drop us an email to [email protected] and attention to my name with your contact number and policy number and I'll assist to look into it closely and get the relevant team and person to return to you at the soonest. We look forward to hearing from you and servicing you in a much positive light. Stay safe and wishing you a pleasant day. Sincerely, Jeferson Maleza Customer Engagement Team
Payment gateway was not working properly! Anxious moments....
Dear Sridharan, Thank you for highlighting your experience and we're sorry to learn on the hiccup that you've encountered. Your feedback will certainly be shared to the respective team for their reference and monitoring. Thank you for your patience on not giving up with your purchase. Warm regards, Jeferson Maleza Customer Engagement Team
Easy to purchase and affordable rate. Would be better if policy details/wordings can be easily downloaded as well.
Hi Sharon, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to an awesome week! :) Sincerely, Customer Engagement Team
Very easy to use. Though the bundle offer was a bit too sneaky, it covers 1 year but I was signing up for 5-year HDB fire insurance so it was misleading and I didn't know the additional amount was for only 1 year -- thought it was for 5 years. Was confusing and I had to click next a few times to understand it.
value for money travel insurance. convenient to purchase online.
Hi Pei Lin, We are overjoyed to receive this wonderful 4-star review from you! FWD believes that insurance should be simple, reliable and direct. We would like you to know that your support means a lot to us. We are really thankful for your trust with FWD's products and services. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Wishing you a lovely week. Cheers! :) Sincerely, Customer Engagement Team
FWD should send a copy of policy documents to Financial Adviser as well
Dear Jacelyn, Thank you for raising your suggestion to us. I just want to assure you that this has already been taken into consideration and it's in the pipeline. Our team will inform the firms once we have confirmed on the date as to when this will be delivered. We thank you for your understanding and for being forthcoming in sharing your feedback to us. Stay safe and wishing you a lovely Friday and weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team
I have doubts in finding whether my HDB Fire Insurance is still in force. I emailed to FWD and the PIC is fast in replying my email. I cleared my doubts and thanks to Karl for helping.
Hi Eileen, We're truly grateful and thrilled to have received your generous feedback for our dear Karl! This compliment is truly motivating to him and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too! We wish you a lovely Monday! :) Sincere regards, Customer Engagement Team
The text message about payment failure is grammatically wrong. It should be you payment of xx paid using credit card on xx for MAID has failed - NOT HAS BEEN FAILED
Dear Ann, Thank you for being forthcoming in spotting the error and sharing this to us. I have immediately highlighted this to the relevant team for an urgent check and changes. Voice of customers is important to us to cite and work on any improvement. Once again thank you and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza
Tried making payment online but not able to. Contacted hotline few times before able to speak to an officer who is helpful. Completed payment using link provided. Thank you!
Hi Chin Choo, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to a beautiful week! :) Sincerely, Customer Engagement Team
tried to place my order but there was an error on the website when I select my payment option. Error told me to wait and i tried to submit my order again but my promo code had expired and i had to use to different code at a lower discount. why do i have to pay more because of your system issue? there is no way for me to escalate this and can't find anyone to help. I'm in urgent need of the insurance hence went ahead anyway. However i will think twice staying with FWD travel insurance for my next trip after this unpleasant incident.
Dear YP, We're sorry to learn on your experience and we regret to learn on the 1 star rating. We've conducted a check and found out that the application that was used to purchase your Travel Policy was paid past 12 midnight. The promo code ends on the previous day at 11:59pm. One of my colleagues will be reaching out to you in writing to clarify and share more details. We thank you for your patience and understanding and for choosing FWD. Warm regards, Jeferson Maleza Customer Engagement
easy to use and navigate user interface. prompt and relevant reply from both the bot and the agent
Hi Chee Keong, Many thanks for this 4-star review you left us! :) It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. We wish you an awesome week! :) Warm regards, Customer Engagement Team
No guidelines. Difficult to navigate.
Dear Tan Kai Li, We're sorry to learn on your feedback that led to a 1 star rating. Our team member had attempted to reach out to you last week to clarify on your experience. Voice of customers is important to us, for us to work on any area of improvement. If you could share more details to us on your Sales Journey to [email protected], it would be greatly appreciated. Wishing you a pleasant week ahead. Sincerely, Jeferson Maleza Customer Engagement Team
FOR FOREIGN DOMESTIC WORKERS, INSURANCE POLICIES. The clinics listed do not honour FWD-insured persons. I purchased a Foreign domestic Worker policy with 6ME and an outpatient treatment rider. Upon purchase, FWD gave me a long list of supporting clinics in my area, Yishun, for both services. However, almost all the clinics say that they do not know why they are on the list provided by FWD, and they don't collaborate with FWD for any of the services listed by FWD, 6ME or outpatient. FWD then revised its inventory, which includes 1 -2 clinics in Yishun which also declined my maid's sickly request saying that they do not work with FWD. So FWD is lying through its teeth to get us to sign up for riders, but we don't know which clinics support FWD for the coverage I paid for. As such, NOW, my maid would now not go to any clinics they listed and be a stupid fool waiting and being rejected, all while feeling sick! The same for 6ME; all the clinics say they are not working with FWD and denied my maid - my maid had to fork out money after 6ME even though I have covered the cost with FWD through the rider policy. FWD refused to return the money for the riders because they paid for one visit, which was $20 there about. Karma will get you FWD. Money, time, and emotions were wasted on your insurance policy.
Dear Farina, First and foremost thank you for being forthcoming in sharing your feedback. We're truly sorry for the undue inconvenience and frustrations that you experienced pertaining to the riders of your Maid Policy. We wish to kindly clarify that the direct billing under our 6ME and Out-patient riders are supported by our appointed network provider, MHC. The network of clinics provides direct billing to MHC after presenting the e-Card highlighting while it's under FWD it's through MHC. We apologise for the confusion and hiccups that your helper has encountered and we hear your frustrations. Our team member tried to reach out to you today to allow herself to address and assist you on the foregoing. Alternatively, kindly drop us an email at [email protected] and we'd endeavour our best to attend and help you on this matter. Stay safe and wishing you a pleasant week. Sincerely, Jeferson Maleza Customer Engagement Team
Too much personal information required and mandatory Not following properly personal information handling.
Hi Lock Bay, We're very glad to receive such awesome feedback and 4-star rating from you. We are really thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us. Thank you once again for trusting us with your insurance needs. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week! :) Sincerely, Customer Engagement Team
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