FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
以上内容由商家自行提供，未经平台核实。FWD（www.fwd.com.sg）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 971 条用户评价，属于金钱与保险分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 79% 的差评；近 12 个月新增 37 条。数据最后更新于 2026-10-24。
Simple and easy to understand. Short and Sweet
Hi Chee Yew, Thank you for sharing your experience with us and for the 4-star ratings. It's nice to know that you find our website user-friendly. We are in a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Thank you so much for your support and look forward to serving you in the future. Wishing you a safe and pleasant week! :) Sincerely, Customer Engagement Team
unable to login to retrieve info, so re-key all info
Fast and efficient. Smooth transaction
Hi Abdul Razak, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to an awesome week ahead! 😊 Sincerely, Customer Engagement Team
QR code does not work, very hard to find the link to pay, etc.
Hi Wong Yan Loi, We're sorry to learn on your feedback which resulted to a 1 star rating. Our team will be reaching out to you to understand more on this so we could ascertain any potential gaps. Wishing you a happy lunar new year and stay safe! Warm regards, Jeferson Maleza Customer Engagement Team
The person on the line was knowledgeable and helpful.
Hi Jenny, Thank you for the awesome feedback and rating us 4-star. We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. Hence, we are truly grateful for your support and truly glad that your experience had been smooth with us. Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help. Wishing you a safe and terrific week ahead! 😊 Sincerely, Customer Engagement Team
Ui/ux not very good. For eg, logging in with singpass then nothing happens, becomes a loop of logging in, scanning singpass, then the page goes back to the login page again. Also retrieve details by logging in also nothing happens after submitting otp.
Dear Christopher, Happy Lunar New Year to you. Hope you had a meaningful and wonderful celebration with your loved ones. Thank you for speaking to our team member Pamella to help you on the difficulty that you've encountered and glad that everything was sorted out during the said call. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
Hi Chew Kiang, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to an awesome week ahead! 😊 Sincerely, Customer Engagement Team
I would think twice before purchasing travel insurance with FWD again. We would also like to highlight to everyone to read their terms and conditions very carefully before deciding to purchase travel insurance. FWD may have a good rate but we certainly did not have a good experience. I got into an accident while traveling in Dec 2022 on a holiday. The injury to my leg was severe and I had to be warded in the hospital overseas for around 6 days after an emergency. My wife extended her hotel stay in a hotel near the hospital to be with me after the surgery. Given my condition, my wife and I flew back immediately after the doctors discharged me, and the trip was cut short. There are two areas of extreme disappointment with FWD: 1. When we were distraught by the accident and contacted FWD at the hospital, they highlighted that they do not generally issue letter of guarantees to the hospital. The Bill was around SGD50,000. FWD informed us that we should pay using our own money first and put in a claim later. Thankfully, I contacted my company insurer who was willing and able to issue a guarantee so we did not have to fork out cash upfront and be subject to uncertainties of whether we will be reimbursed. 2. We tried to claim the extended hotel stay that my wife additionally incurred to continue to be with me while I was in the hospital for 6 days. FWD rejected the claim. FWD highlighted that the T&Cs will reimburse the flight and accommodation costs of an adult family member who travelled to be with me ONLY if i had no adult family member with me. This was neither a fair or logical outcome. This would mean that FWD would agree to pay for my wife's economy air tickets from Singapore and hotel stay overseas if I happened to be on the trip alone without her, yet not agree to pay for my wife's hotel stay to continue to be with me to take care of me in the foreign country. (The costs incurred in the later situation would be a much lower sum than the earlier situation since the cost of her air tickets from Singapore need not be paid for.) If this is so, this would be contrary to commonsense as any insured in my situation would be shortchanged and out-of-pocket simply because he travels on a trip with an adult family member, and would instead be in a better financial situation if he was travelling alone and needs a family member to travel to the foreign country. Taken to the extreme, this would mean if my wife flew back to singapore or was different place from me just before my accident, FWD would pay for her flight back from singapore to the overseas country and her accommodation to be with me. Yet, FWD refused to pay for her to stay on in the same country to be with me. Again, this does not make any sense. I urge travelers to consider alternative insurers for travel insurance.
25/01/2023 Hi Jay T, Happy Lunar New Year to you and your family. Hope you are well during this festive season. We would appreciate if you can drop us an email to both [email protected] and [email protected] with your policy/claims reference details so that our team can further revisit your claim and provide you with an official update in addressing your concern and avenue to further assess the matter should the outcome will not be in your favor. We look forward to hearing from your. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team 18/01/2023 Hi Jay T, We’re sorry to learn on the disappointment and unpleasant experience you had with our claim team. Thank you for bringing this to our attention and detailing your concern. Appreciated if can drop me an email to [email protected] with your policy number or claim number for me to further investigate and escalate your concerns to the claim team. Looking forward to your response. Warm regards, Donna Customer Engagement Team
Hi Boon Chye, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We are really thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us and also, we have taken note of your suggestion for future consideration and review. Thank you once again for trusting us with your insurance needs. Please feel free to contact us for any assistance that you may require and we'll be happy to help you. Have a lovely Monday. Cheers! :) Sincerely, Customer Engagement Team
It took some time but got it done although it is not full 100% refund as they state but got 80% of it. the only problem is long waiting time and processing time take ages.
Everything goes smoothly & right. Thanks.
Hi Aini, We're very thrilled to know that we have a very supportive and satisfied customer in you! :) You are far too kind to spend some of your precious time writing about your experience. We are really thankful for your trust with FWD's products and services. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thanks once again for rating us 4-stars! We wish you a fabulous week ahead! Sincere regards, Customer Engagement Team
The Webpage was simple to explore. Very user friendly.
Hi Yat Cheong, Thank you so much for leaving us this 4-star review here on Trustpilot. FWD believe in Simple, Reliable and Direct and we endeavor to change how people feel about insurance. We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a lovely evening! :) Sincere regards, Customer Engagement Team
Slow loading speed and not all mobile web browsers are supported
Hi Quek Ngo, Thank you so much for sharing your experience with us and for the 4-star ratings. We are thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us. Thank you once again for trusting us with your insurance needs. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team
Not sure what wnt wrong, was ask to login and password even follow instructions given. After a few times still cannot go in. About to give up, was refer back to the first page, and I try another time click a different site. Then it is on the right site. Just want to pay and go, why ask so many questions and need so many informations.
Not user-friendly. Payment was trying to load for the longest time, and had to refresh and try again. The only saving grace was the existence of a save application which made refilling the inputs easier.
Fast processing and easy to use to purchase HDB fire insurance.
Hi Hean Beng, We are truly ecstatic to receive this wonderful 4-star review that you have left us! :) At FWD, we endeavor to change how people feel about insurance. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! :) Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Wishing you a beautiful week! Warm regards, Customer Engagement Team
Was hoping to use the 30% promo from my birthday but turns out this deal only starts from the day of my birthday and not the month. :/
Misleading instruction trying to get flat owner going for premium coverage at $42.60 for 5-year coverage. Please consider straightforward selection. For example, "$7.19 for basic coverage" or "$42.60 for premium coverage".
Dear Sing Hui Huang, We regret to learn on your rating and feedback pertaining to your recent purchased. Our team wishes to clarify on this and we've attempted to reach out to you in two occasions. We may have caught you in a bad timing. We'd appreciate if you can share more details with us to [email protected] so that we can look into and take into consideration. Stay safe and wishing you a pleasant day ahead. Warm regards, Donna Customer Engagement Team
I stated a preferred name when asked, I see it was not captured. Other than that, all's good
Hi Shirley, We are truly grateful to receive this positive review and 4-star rating! It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Have a beautiful week! :) Sincerely, Customer Engagement Team
Hi Geoffrey, We want to thank you for rating us 4-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome week ahead! :) Sincere regards, Customer Engagement Team
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