FWD

Hi Kar Hong, Thank you for sharing your experience with us and for the 4-star ratings. We would like you to know that your support means a lot to us. We are thankful for your trust with FWD's products and services. Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! 😊 Sincerely, Customer Engagement Team

Dear Raymond, Thank you for highlighting this to us. Understand that one of our colleagues has reached out to you and addressed all your queries. We thank you for your patience and for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Donna Ang

Hi Omar, We're grateful and thrilled to have received your 4-star rating! This compliment is truly motivating us as we strive towards service excellence. At FWD, serving our customers is our utmost priority. Thank you once again for trusting us with your insurance needs. We'd be more than happy to help you again should you need further assistance. We wish you an awesome Friday! :) Sincere regards, Customer Engagement Team

Hi Yoon Kuen, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful Tuesday! :) Sincere regards, Customer Engagement Team

Dear CS, We’ve taken note of your feedback and regret to learn on the disappointment caused due to require supporting documents for our claim assessment. We hope that you understand that all claims are being assessed in accordance to the supporting documents and the policy terms. While some supporting documents may vary from one insurer to another. Stay safe and wishing the rest of your week a pleasant one. Warm regards, Donna Ang Customer Engagement Team

Hi Clement, Thank you for rating us 4-star! :) FWD believe in Simple, Reliable and Direct and we endeavor to change how people feel about insurance. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to an awesome Tuesday! :) Sincerely, Customer Engagement Team

Hi Jason, We are delighted to receive this awesome 4-star review from you. It's nice to know that you find our website user-friendly. We are in a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Thank you so much for your support and we look forward to serving you in the future. Have a superb week ahead! :) Warm regards, Customer Engagement Team

Hi Hady, Thank you so much for your heartwarming feedback and for giving us a 4-star rating! FWD believes that insurance should be simple, reliable and direct. Serving our customers well is our utmost priority. Your satisfaction is definitely our reward and source of motivation to keep striving for excellence in everything that we do. Thank you once again for your support and trust in us! Wishing you a safe and awesome week ahead! :) Sincerely, Customer Engagement Team

Hi Chee Kong, Thank you for taking the time to leave us this delightful 4-star review and for sharing your positive purchase experience with us. At FWD, we are in a mission to change the way people feel about insurance and believes that insurance should be simple, direct and reliable - like the way it should be. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Once again, thank you for choosing FWD and have an amazing Monday! :) Sincerely, Customer Engagement Team

Hi Kim Leng, Thank you so much for taking the time to leave us a 4-star review. FWD believe in Simple, Reliable and Direct and we endeavour to change how people feel about insurance. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Thanks a million for your support and choosing FWD for your insurance needs. Stay safe and do have a beautiful Friday! Warm regards, Customer Engagement Team

Hi Wai Han, We are delighted to receive this awesome 4-star review from you. It's nice to know that you find our website user-friendly. We are in a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Please feel free to contact us for any assistance that you may require and we'll be happy to help you. Thank you so much for your support and we look forward to serving you in the future. Have a superb weekend ahead! :) Warm regards, Customer Engagement Team

Hi John, Thank you for sharing your experience with us and for the 4-star ratings. We would like you to know that your support means a lot to us. We are thankful for your trust with FWD's products and services. Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week ahead! :) Sincerely, Customer Engagement Team

Hi Chee Kiong, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful week! :) Sincere regards, Customer Engagement Team