FWD

Hi Rita, Warm greetings from FWD! We regret to learn on the 1 star rating and feedback. Thank you for allowing our team member Sherlene to connect with you to understand the experience. Covid-19 is an important coverage, especially these days that there's a spike of cases and even those who have been tested positive before have been re-infected. However, we do allow each of our customers a freewill to choose the said cover or not. Our Travel Insurance can be purchased without adding the Covid-19 rider coverage or any of our add-ons. We regret that it may have come across very prominent and affecting your purchase journey for this instance. Nonetheless, we thank you for choosing FWD and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi CY, Many thanks for this 4-stars review you left us! :) It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. We wish you an awesome week! :) Warm regards, Customer Engagement Team

Dear V Thilagavathi, Thank you for highlighting this to us. Understand that one of our colleagues has reached out to you and addressed all your queries. We thank you for your patience and for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Donna Ang

Hi Mary, What a delight reading your beautiful feedback for us! You are far too kind to spend some of your precious time writing about your positive online purchase experience. We are really thankful for your trust with FWD's products and services. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Have an amazing week! :) Warm regards, Customer Engagement Team

Hi Satyan, We hope that you are having a beautiful afternoon. Thank you so much for leaving us this 4-star review here on Trustpilot. FWD believe in Simple, Reliable and Direct and we endeavor to change how people feel about insurance. We are truly grateful for your support, thank you once again for trusting us with your insurance needs! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you an awesome week! :) Sincere regards, Customer Engagement Team

Hi Ho, We are very happy to receive this 4-star rating! We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing afternoon! 😊 Warm regards, Customer Engagement Team

Hi Bee Yong, We are very happy to receive this 4-star rating and wonderful review! We're very glad to know that you had a positive experience with us. At FWD, we are in a mission to change the way people feel about insurance, and we wanted things to be simple, reliable and direct for our customers. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an awesome week! :) Sincere regards, Customer Engagement Team

Hi P K Lim, We're thrilled to know that we have a very supportive and satisfied customer in you! :) More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Have a lovely Thursday and stay safe! Sincerely, Customer Engagement Team

Hi Choi Sin, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful week! :) Sincere regards, Customer Engagement Team

Hi Kok Hong, Thank you so much for the delightful words you said about us and for sharing your positive experience here on Trustpilot. At FWD, we strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Thank you once again for choosing FWD! Have a wonderful evening! Warm regards, Customer Engagement Team

Dear Lo Seng Chit, Thank you for sharing your experience with us. We're sorry to learn on the challenge that you've faced on the AXS Machine and we're glad that you've successfully purchased directly from our website. Thank you for allowing our team to connect with you to clarify and obtain details of the Machine Branch. We have relayed the message to our team to reach out to AXS directly. Wishing you a pleasant weekend. Warm regards Jeferson Maleza

Dear Hock Seng, Thank you for bringing this to our attention. Rightfully, the policy summary should have reflect in the last page after a successful payment. This is to ensure you have a copy of it while waiting for the official email. We're sorry that this did not show up in this instance. We have checked our records that the welcome email containing a copy of the policy document has been sent to you registered email within a minute after the payment transaction. We thank you for your understanding and for the suggestion. Stay safe and have an awesome day. Warm regards Jeferson Maleza Customer Engagement Team

Hi Fong Tat, We want to thank you for rating us 4-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome weekend ahead! :) Sincere regards, Customer Engagement Team

Hi Din Guan, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful Tuesday! :) Sincere regards, Customer Engagement Team

Hi Saw Tin, We are truly grateful to receive this positive review and 4-star rating! It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. We wish you an awesome Friday! :) Sincerely, Customer Engagement Team

Dear Timothy, Thank you for choosing FWD on your travel insurance needs. We regret to learn the 2 stars rating and noted on your feedback. Thank you for allowing our team to reach out to you to clarify and address the process concerning the campaign that we have. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Wai Hoong, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful week! :) Sincere regards, Customer Engagement Team