FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
以上内容由商家自行提供，未经平台核实。FWD（www.fwd.com.sg）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 971 条用户评价，属于金钱与保险分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 79% 的差评；近 12 个月新增 37 条。数据最后更新于 2026-10-24。
Dear Chia Yoon Chee, Thank you for bringing this to our attention and our sincere apologies for the experience. We have checked and the the Home Policy has been subsequently sent to your email as well. If you need any assistance, feel free to connect with us and we'd be happy to help. Have a pleasant week ahead. Warm regards, Donna Customer Engagement Team
The Printable version has issues with spacing. Please check it. it looks awful
NOT USER FRIENDLY
App hang when i was trying to checkout.... told me "sorry try again"
website not optimised for Macbook so i experienced problems renewing. Tried a few times then i can renew. frustrating! even this feedback i can't scroll down.
Dear Lim Bee Bee, We're sorry to learn on the 2 star rating and the feedback that your have shared. At FWD, we value our customers voice for us to work on any room for improvement for us to better provide a seamless experience on our website. I understand that our team member has tried reaching out however, it wasn't a convenient timing. We'd appreciate if you can share more details on your experience by emailing us at [email protected]. We look forward to your message. Here, we'd like to thank you for your patience and not giving up you your purchase. Stay safe and wishing you a pleasant Friday and weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team
Looking for the Pets and Dog and Personal Insurance to add on. But could not find it.
Dear Matthew, Thank you for sharing your feedback and purchasing our Home Insurance Policy. I believe our team member Christina has assisted you and explained that for the riders it is only offered when you purchase a home policy directly from the plan itself and not under HDB-Fire option. She has also assisted to endorse the necessaries to have the said rider added in your policy. Feel free to connect with us if you need help, we'd be glad to assist. Stay safe and wishing you an awesome Friday and weekend ahead! Warm regards, Jeferson Maleza Customer Engagement Team
Bad experience, I have place online phone appointment at 1pm to 2pm, not any idiot call, till I call at about 1510pm on 31th August 2022, at your service phone number I complained the received service agent did not back, then about same day, at about 1515pm a girl called, at the start she do even apologize like she is indecent n dont know nothing, do remind her, 1) she should apologize on the beginning of the call, as she did not call at we requested time, not act as indecent like she don't know, 2)Her time is her time, I need to work at 1500pm that is my time, she can't call as she happy to call at her comfort. Tell her this is call service, one answer to your customer service when I start to call in, she say why I angry as I make many round via online to buy my travel plan, n make a phone call back appointment was no call at 1pm to 2pm, yes 8 am angry, the lady tell me off, if not one call back I should drop to buy my travel insurance via FWD, do answer her, yes, FWD is reasonable price, and I shiok & happy, n have money to buy your company travel policy, can i? If any verification do call me, thank u n best regards, Gilbert Kong @xxxx6889.
REALLY REALLY REALLY SLOW ONLINE PURCHASE EXPERIENCE (I have really fast internet too!)
Dear Jay, Our sincere apology for the overall experience online that you've faced during the sale purchase journey. Voice of customers is important to us not just to cite but also work on the areas of improvement to provide a better customer experience. We thank you for bringing this to our attention and for your patience on not giving up with your purchase and for choosing FWD. Stay safe and wishing you a wonderful week ahead. Warm regards, Donna Ang Customer Engagement Team
I paid for a travel insurance business (500k limit) and covid add on. I see the policy document download only has the covid details What about the business one ?
Dear Radhai, Thank you for bringing this to our attention and our sincere apologies for the experience. We have checked and the the Travel Policy has been subsequently sent to your email as well. Our apology for the delay and we thank you for your patience. If you need any assistance, feel free to connect with us and we'd be happy to help. Have a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
Payment gateway not responding, keep trying for more than 5 times only get through.
Dear Kha Miou, Thank you for bringing this to our attention and we regret that you did not have a seamless experience during the check-out process. We have identified some slowness on our gateway attributed to the overwhelming responses during the said period and our team has since rectified the issue. Our sincere apology for the inconvenience this has caused you and our gratitude for your patience on not giving up with your purchase. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
The website keep crashing yesterday & I just paid but did not receive the policy notice.
Dear Juliana, We're truly sorry for the unpleasant journey you had encountered while buying the policy and we thank you for your patience. We've checked our records and both Travel and Covid-19 Policies welcome email have been recovered and sent on the 11th and 13th of August. Our team has identified an issue on the delay of the issuance and has since rectified it. Our apology for the delay. Thank you for sharing your feedback as this would help us work on the gaps that we have identified to serve our customers on a positive light moving forth. Take care and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
Been trying since last night but website keeps crashing.
Dear See Kuan, Thank you for being forthcoming to share your experience. Voice of customers are important to us as this would help us cite and work on the area of improvements. We thank you for your patience on not giving up with your purchase and for choosing FWD. Wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
FWD Should not collect personal particulars.
Dear Maung Chit Hlang, Thank you for taking the time to write in your feedback and we're sorry to learn on the 1 star rating and the concern you have in mind. Collecting personal data is standard for the purpose of a policy/insurance issuance. However, rest assured that your personal record are kept private and confidential and will be used for administration and servicing of your policy at any given point, that includes claims processing by FWD or any of our appointed administrator and not for marketing purposes. Hope the above clarifies. Wishing you a pleasant weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team
The website tends to hang and also making payment also hand for quite long. After numerous of attempt, finally it works. This promotions of 57% is great but the issue is the excess are too high for the customers to swallow. Thanks
Dear Low Hon Chuen, Just as we take pride in providing our highest promotional campaign to date, we are as equally apologetic on the undue inconvenienced the overwhelming response has caused. Thank you for bringing this to our attention and we'd like to extend our sincere apology that you did not have a seamless journey during the purchasing process. While our team has rectified the issue, please be assured that voice of customers are important to us to work on the gaps for us to provide a pleasant and seamless experience for our customers. Our gratitude for not giving up on your purchase and insuring with FWD. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
I have very good experience with FWD for all my previous purchase but not for this time. I have tried many times. The screen keep popping up the message 'something went wrong, please contact us ....'.when i attempted to pay. The line was busy so I chose to wait for FWD to call me back but to no avail till end of the day. After keying all my payment particulars, which include the OTP from the bank, it went back to the application page. I took it as the payment and application was unsuccessful as I did not receive any message or email. So I re-applied again. It took quite a while as the system was lagging. I hope I will not be deducted twice.
Dear Lay Hoon, Greetings from FWD! Firstly, we are truly sorry for the less than desirable experience that you've encountered during the NDP promotion. We regret that we did not meet your expectation in comparison with your previous experiences with us online. We are grateful for the continued support and for sharing your experience in detail. Voice of customers are important to us as this will be an additional avenue for us to work on the areas of improvement for us to build a longer relation and provide a seamless experience with our customers. Our IT team has since rectified the issue and recovered the welcome email, which was sent on 13 August 2022. Feel free to connect with us if you need any help, we'd be glad to help. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
Kept getting timed out and errored out when loading the website
Hi HS, Thank you for sharing your thoughts and experience to us and we're sorry for the less than desirable experience that you've encountered online. Your feedback is important to us as this will help us work on the gaps and to find measures in place to prevent similar encounter in the future. We thank you for your patience and for not giving up on your purchase. Stay safe and wishing you a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team
It took me almost 2hrs trying to pay for the policy as it will expire at the end of the day. The website is so slow and kept hanging at payment side. Luckily, after 12am the traffic eased up and still able to get my deal.
Dear Poh Ai Choo, Just as we take pride in providing our highest promotional campaign to date, we are as equally apologetic on the undue inconvenienced the overwhelming response has caused. Thank you for bringing this to our attention and we'd like to extend our sincere apology that you did not have a seamless journey during the purchasing process. While our team has rectified the issue, please be assured that voice of customers are important to us to work on the gaps for us to provide a pleasant and seamless experience for our customers. Our gratitude for not giving up on your purchase and insuring with FWD. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
tried so many times , each time the price is different. from$62 to $77. keeps showing error when i comes to payment page. finally got to pay without hanging.
Dear Hua Khoon, Thank you for sharing your thoughts with us. We are sorry to learn that you did not have a seamless experience online. Your feedback is important to us as we work on the are if improvement to help provide a better and pleasant experience to our customers. We thank you for your patience and for choosing FWD. Stay safe and wishing you a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
it kept hanging many times, and didn't respond.
Hi Denyse, Thank you for sharing your purchasing experience and we're truly sorry that you did not have a seamless experience during your recent purchase with us. Feedback such as this is meaningful to us as we strive to deliver a better customer experience online. Lastly, thank you for your patience and for choosing FWD. Wishing the rest of your week a pleasant one. Warm regards, Jeferson Maleza Customer Engagement Team
1. Moving back and then forward causes bug. e.g. Optional Covid coverage becomes "unselectable" Either button "skip" or "remove" equals to CANCEL. This is stupid/bug. I hv to move backward and restart earlier.:-(. 2. When accidentally click "mobile section" for on-line payment using my PC.. Oops. The computer busy "circle" icon loop FOREVER, aargh.... I moved back to almost the beginning pg to restart. Finally got thru. 3. Print the page is also buggy. It turns out terrible PDF for PC with lastest Firefox. Two page items "overlap" into one. :-(
Dear Cheng Lai, Just as we take pride in providing our highest promotional campaign to date, we are as equally apologetic on the undue inconvenienced the overwhelming response has caused. Thank you for bringing this to our attention and we'd like to extend our sincere apology that you did not have a seamless journey during the purchasing process. While our team has rectified the issue, please be assured that voice of customers are important to us to work on the gaps for us to provide a pleasant and seamless experience for our customers. Our gratitude for not giving up on your purchase and insuring with FWD. Stay safe and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team
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