FWD

Hi Sarah, Thank you for your wonderful feedback and 5-stars rating. We strive hard to provide the best possible service and products to our customers and their satisfaction is our reward. We are very grateful for your support, and we are truly glad that your experience had been smooth with us. Please feel free to contact us should you have queries or concerns about your insurance, and we will be happy to help. Do have an amazing day! :) Sincerely, Customer Engagement Team

Hi Meng Fook Thank so much for the 5-star rating and awesome review! We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Again, thank you and have a fantastic day! :) Sincerely, Customer Engagement Team

Hi Rozilawati, Thank so much for the 5-star rating and awesome review! We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Again, thank you and have a fantastic day! :) Sincerely, Customer Engagement Team

Hi Anna, We truly appreciate your 4-star rating and positive feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Thank you once again and cheers to an awesome day! :) Sincerely, Customer Engagement Team

Hi Cheryl, We want to thank you for the kind words you have shared in this review. At FWD, we are in a mission to change the way people feel about insurance, and believes that insurance should be simple, direct and reliable - as the way it should be. We are so glad that you see our efforts in making this mission possible. Feel free to contact us for any assistance that you may require and we'll be happy to help you. Thanks once again and have a lovely day! Sincerely, Customer Engagement Team

Hi Winder, We truly appreciate your 5-star rating and positive feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you. Thank you once again and cheers to an awesome day! :) Sincerely, Customer Engagement Team

Hi Low, We're glad to receive such lovely feedback and 5-star rating from you. We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Thank you so much for your support and for trusting FWD with your insurance needs. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Keep safe and have a wonderful day! Warm regards, Customer Engagement Team

Dear Hiong Tan, Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Grace. Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns. Thank you once again for trusting us with your insurance needs. We look forward to serving you again in the future! Have a very beautiful day! :) Sincerely, Customer Engagement Team

Hi Peter, Thank you so much for your positive rating! It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an amazing weekend ahead! :) Warm regards, Customer Engagement Team

Hi G Khoo, This beautiful review from you made us smile today, thank you so much! You are far too kind to spend some of your precious time writing about your positive experience with us. We are truly lucky to have a great customer like you who is generous with compliments that are motivating to our team. Thank you so much for your continuous support and for trusting FWD with your insurance needs. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a wonderful Friday! Sincerely, Customer Engagement Team

Hi Kim Huat, We're thrilled to know that we have a very supportive and satisfied customer in you! :) More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Have a lovely day and stay safe! Sincerely, Customer Engagement Team

Hi Sylvestkoh, We're delighted to read your lovely feedback. Thank you for taking the time out to share your experience with us— we will pass on this compliment to Razim. We're ecstatic that we have his on our team, but we also count ourselves lucky for having customers like you. :) We sincerely appreciate you for choosing FWD. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns. Again, thank you and have an awesome day! :) Sincerely Customer Engagement Team

Hi Iris, We're grateful and thrilled to have received your generous feedback for our dear Grace! This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too! We wish you a fantastic day ahead! :) Sincere regards, Customer Engagement Team

Hi Mohamed Azad, Thank you for the 5-star rating and your kind appreciation to the service rendered by Al Amin. Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns. Looking forward to serving you again in the future! Wishing you a wonderful day! :) Sincerely, Customer Engagement Team

Hi Zeenath, We want to thank you for rating us 5-stars and leaving this kind review. It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward. Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us. Cheers to an awesome weekend ahead! :) Sincere regards, Customer Engagement Team

Hi Tan Qinci, We're grateful and thrilled to have received your generous feedback for our dear Amin! At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too! We wish you a fantastic day ahead! :) Sincere regards, Customer Engagement Team

Hi Kelly, Thank you for the 5-star rating and your kind appreciation to the service rendered by Chris. Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns. Looking forward to serving you again in the future! Wishing you a wonderful week! :) Warm regards, Customer Engagement Team

Dear Nam Hing Ng, Thank you for sharing your feedback with us and we sincerely apologise for the inconvenience and frustration you have experienced. We would like to look into your feedback and see how we can help or further address the matter. We'd appreciate if you can drop us an email to [email protected] with your policy details and attend your concern at the soonest. We look forward to hearing from you. Warm regards, Donna Customer Engagement Team

Dear Seah Yam Seng, We're sorry to learn on the unpleasant purchasing journey and thank you for sharing your feedback with us. This will be shared to our team for them to look into and hopefully prevent similar experience moving forth. If you need assistance, feel free to connect with us and our team would be more than glad to help you. We appreciate your patience and for choosing FWD. Stay safe and wishing you a pleasant week ahead. Warm regards, Donna Customer Engagement Team