Gamesplanet

Hi Kendra, Thanks for sharing your feedback. It seems you did it twice as you already wrote a similar review in 2021 with the same frustration. As a store selling activation keys, our refund policy is still the same than in 2021 and once a key is revealed it is considered used and we’re required to settle royalties with the publisher. For that reason, refunds for simple convenience after key activation are generally not possible. This is standard across key-based retailers and is outlined before purchase. That said, we do review refund requests individually where circumstances allow, which is why you may see some customers mention successful exceptions. These are the case when client demonstrates that the game doesn't work and we are unable to resolve the issue or the client explains he made a mistake that we can correct, etc... but generally we refuse requests for convenience only. While our model differs from platform holders like Steam or consoles, we focus on competitive pricing, authorised keys, and direct customer support. We appreciate the feedback and understand this may not suit everyone’s expectations. That said, we were unable to identify which order your opinions from 2021 and 2026 are based on, and since you did not wish to provide more information, we are not certain that your opinion is based on a real experience.

Hi Garrett, Sorry for the frustration. When you sign in via Steam (or other social logins), a temporary placeholder email is automatically created so the account can exist securely. This email is not used to deliver purchases, and no access to it is required. You can add and confirm your own email at any time from the user dashboard, and our support team can also fix this for you within minutes if needed. There’s nothing scam-related here, just a standard OAuth setup that unfortunately wasn’t clear in your case. If you contact us at [email protected] and we’ll sort it out quickly.