Happy customer
Happy customer, everything worked and I just think more people should be aware of this place as it offers discounted games but based of deals with companies instead of scammers selling stuff.
About Gamesplanet
Data updated- Website
- www.gamesplanet.com
- Category
- Events & Entertainment
- Location
- United States · Paris
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 57% (8/14)
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Is Gamesplanet legit?
Gamesplanet (www.gamesplanet.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
I bought two games at a big discount
I bought two games at a big discount, over 90% I believe, for the Ubisoft Connect platform. I then followed the guide provided by them on how to activate the key. I then went to download the games, but to my surprise, the games were nowhere to be found in my library. I then contacted the support and also contacted Ubisoft's support, who told me to check if the games were hidden, as I received the error after trying to reactivate the keys that the games were already active on my account. Christophe from Gamesplanet support was faster and quicker to solve the issue, even though it was not on their part. Great support.
Horrible customer service—not only do…
Horrible customer service—not only do they refuse to help but also provide false information. Will not buy again. Edit: DD2 DLC was announced on 6/9, which was way before my order. If a gaming company doesn't follow a big announcement, that says something by itself.
Reply from Gamesplanet2026-07-12
Hi Grace, thank you for leaving a review. For your order you purchased something over 2 weeks prior and wanted a refund due to a different version being made available on our store. Sadly we couldn't do this for you as it's too late. Regarding the "false information" part we don't understand this, we never promised you a refund. We informed you that the title was announced after the order, which you may have misunderstood. It was only announced to us after the order had been placed. Regardless, we would not have been able to assist you with this as publishers adding new packages for products can happen from time to time.
No hassle
had a bit of trouble ordering because i forgot i was paying in GBP so i had to look up the exchange rate for my currency but that is not really a big issue, once the payment went through i was doing stuf for like 3 minutes or so, i was a little bit antsy from buying from another authorized key seller which i did NOT have a good experience with (2game to be exact, do not recommend it) i did not check right away but after 3 minutes i checked and it was already there, it worked and everything is fine, the game works no issues, fast smooth and simple (in my experience)
Bought a game, had a problem, support was able to help me rapidly to fix the problem!
I bought a game on their store but I wasn't able to get the email for the game. Support was able to help me and in few messages I was able to get my game! Really great customer service!
Great Customer Service
Great Customer Service I had some problem in changing the email in my new account, and had to write to their email. The customer service was fast to respond and to fix my problem.
Quick and helpful customer service.
Great customer support experience
Accidentally bought the wrong product, wrote to support, and got a refund issued within 20 minutes. Would recommend!
Good help from support
Bought a game, but it had a lot of technical issues. The Gamesplanet Team really helped me manage them and I'm very thankful.
Sketchy practices, phantom refunds, and terrible customer service. Avoid.
I strongly advise against buying from Gamesplanet. My experience with them has been nothing short of sketchy and utterly unprofessional. The first time I bought a game, the key simply never arrived. Sensing something was wrong, I opened a dispute. Surprise, surprise: they replied almost instantly and magically provided the key right after. Unfortunately, I made the mistake of giving them a second chance today. The seller rejected my order, claiming they had already issued a refund but told me I had to wait 5 days to receive it. Having managed an e-commerce business myself, I know perfectly well how PayPal works: real refunds are instantaneous, not delayed. I didn't fall for their excuse, immediately opened a PayPal dispute, and got my money back instantly. It is glaringly obvious that they manage their keys manually and incredibly slowly—assuming they actually have the keys in stock at all. They show zero respect for the customer and run their business with an unacceptable lack of transparency. It feels like a complete scam. Save your money and your time. I will absolutely never use this site again.
Reply from Gamesplanet2026-04-12
Hi Giuseppe, Thanks for leaving a review, let's put some stuff in context which you missed out of the review. Your first order on the site had trouble getting a mail from us, which we explained to you and had approved it manually within minutes. You then opened a dispute, it was not the other way around. However you refused to close the dispute despite us asking multiple times. The second order you threatened us with a dispute yet again on a brand new account, we told you that it would be refunded as you threatened us with disputes. The 5 day thing was made up by you, which you were told would be a few days (this is due to it being the middle of the night for our accounting team) and it was only an estimate. The refund was done hours later and would have been that way with or without the dispute. You then attempted to calm things by agreeing to pay with a card, which we were ok with but then you became hostile towards support staff and opened a PayPal dispute anyway. We tried to help you and explained things - but no matter the end result you seemed determined to fight us. We're an official retailer working directly with publishers and selling thousands of keys a day, the issue is not with us.
Fast and helpful
Rafal from the customer service was very nice and helpful. Very fast replies, thank you again!
Quick and supportive customer services
Quick and supportive customer services. Took less than two minutes for Craig to fix my issue from the first instance of me emailing support. Will definitely use again, great team.
Best place online to buy games
Great prices and always delivers! Pre-ordered Pragmata and they got me my code well before the game came out so I could get my pre-order bonuses from Steam! I will use Gamesplanet for all my games purchases
Efficient!
First time using the site. Created an account, which was very quick. Found awesome deals for Stellaris DLC, which are usually notoriously expensive. Bought said DLC as Steam keys. Two of them I was able to activate immediately, and the third one required a review period for security purposes, I assume. The review period barely took 5 minutes, so it didn't raise any issues for me. Overall, great experience, great prices, and quick delivery.
Excellent Service
Successfully purchased and redeemed Crimson Desert Deluxe Edition, excellent service. K4G, on the other hand, is an absolute joke. Avoid it like COVID, unreliable, frustrating, dodgy and not worth the risk and your money. Don't even think about it. Go with GamesPlanet instead.
Sketchy website
Navigating the website to reclaim a key after buying it logged from steam requires esoteric knowledge. Error message saying my ip got blocked because it exceed security limits while trying to read the key. Just sent every screenshot to paypal and hopefully i was instantly refunded. Again it was for me an awful user experience. However seems to work perfectly for some people.
Reply from Gamesplanet2026-04-12
Bonjour Quentin, Voici le message que vous nous avez adressé : Hello, can you just send me the code for the game i bought, your stupid website doesn't save my email neither it send me a confirmation mail. I will open a case with paypal. Malgré votre ton, notre support client a immédiatement résolu le problème que vous rencontriez avec la réception de votre adresse hotmail mais vous n'avez jamais répondu. L'horrible expérience que vous décrivez a été très rapide.
Excellent
Fast service, great price, key is legit. Would use again!
Refunded a game, only to change their mind.
As title - refunded a game, then changed their mind and took the credit back. Pretty unacceptable to mislead customers like that. In the future if you make a mistake, stick with it and eat the cost rather than punishing the customer and leaving them with a bad taste in their mouth. Will be the last time I use their service. Edit: they fixed the issue swiftly and I feel the service was otherwise very good, so I've changed my rating!
Reply from Gamesplanet2026-04-10
You’re right to be annoyed here. We did give you store credit, and then it was taken back due to a mistake on our side. That shouldn’t have happened — no excuses. As soon as we realised what went wrong, we put the credit back. It’s sitting in your Gamesplanet account ready to use. We messed this up, and we understand why it left a bad taste. We’re fixing how we handle cases like this so it doesn’t happen again. If you’re open to it, we’d appreciate the chance to regain your trust in the future.
Quick action even on a Holiday
Quick action even on a Holiday! Thanks again to "Craig" for replying to my email within mins on Easter monday!
Great customer service
Great customer service; replies quickly.