Great customer service
Great customer service. Good experience, would definitely recommend and use again.
About Gamesplanet
Data updated- Website
- www.gamesplanet.com
- Category
- Events & Entertainment
- Location
- United States · Paris
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 57% (8/14)
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Is Gamesplanet legit?
Gamesplanet (www.gamesplanet.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Delivery was very fast
Delivery was very fast, the key worked and i have no complaints. i bought stalker 2 ultimate edition.
Craig Top Man
Well first of all i cant speak anymore highly of the gentleman named Craig. He was really was a pleasure to deal with . He resolved my problem better than i could of asked for . People like Craig make you realise why you used this company in the firstt place. I will make sure this is the company ill be using in the future. Id just ike to say thanks to Craig . Aslo Gamesplanet for being so kind and sorting my problem out. Thankyou
NEVER BUY A GAME FROM GAMESPLANET
This is the worst site i've every bought a game from. They made me make a account just to buy the game, so already wasting my time AND they put my game into review so now I don't even know if I will get the game.
Keys work & no hitches during checkout
I've only bought 2 games from them so far and both didn't have any hitches. The room for improvement I would like to see is to have an option to show CAD (Canada) region pricing so I don't have to keep manually converting from USD to CAD before I go to purchase anything on sale. I would also like to see the UI getting a bit of a make over even though it's serviceable enough.
Space Marine 2 technical issues Resolved
I preordered space marine 2 and had technical issues with my PC. I messaged support and they offered to help me troubleshoot or refund me, no questions asked. Perfect customer service, great back and forth. Would buy from them again in a heartbeat. Thanks Anton!
No problems!
Bought Rainbow Six Siege, everything's working and the delivery time was instant. The service was really pleasant and didn't have any problems. I recommend buying from them 100%!
Amazing experience
Amazing experience, super kind support that helped with with a game that I actually bought 14 years ago! Truly grateful and I will surely be coming back to their store!
Toller Betrug
Toller Betrug! "In Prüfung" status ändert sich nie.
Legit website! Received key fast!
So, i bought the omsi 2 hamburg linie 20 for 10% less than the steam price, which i am greatful for! But only 1 problem is that when i bought the dlc, there is no order/transaction history, which i found confusing and thought i was ripped off, (which was absolutely not the case, luckily) so that should be improved, to avoid further confusion from buyers, but overall, legit and save website, so i'd recommend! And don't be confused with the order! Just fix this 1 problem i described, and this would be a 10/10 website!
bought fallout 4 out of nostalgia
bought fallout 4 out of nostalgia, got scared because e-mail was unverified but few quick clicks and i activated the key with no problem.
I made a mistake when ordering the…
I made a mistake when ordering the wrong dlc buying one I already had. Less than 15 minutes after contacting support I have been given the credit back on my games planet wallet so I could by the correct dlc!
Excellent
Excellent, great support help!
Amazing customer service
I got a voucher to get a free game from this site which I was pleased about because I've used the store before and had a good experience. Twice I've emailed with questions and both times emails were responded to the same evening. Since this didn't involve me giving them money directly I'm honestly impressed by the service I received. I hope these sort of promotions get them decent money from the brands/companies involved.
Impeccable Customer Service
First time user of this site, and had a slight issue with a code I was given. Late at night I sent their support address an email, and, much to my surprise, within a matter of minutes, I received a reply from 'Anton', who very politely and accurately solved my problem. Blown away by the service. Will be using this site again.
Fast and simple
Bought the Season Pass with a great discount for the first time here. Its super simple cause even if you buy from the other country version its still tell you what platform and if it works with your country. Just few minutes after and a control to see if is not a bot, the key arrived immediately! Recommended
Easy experience and good prices!
First time buying on this page, I was able to buy a key at an excellent price (I bought it on the German website version) and activated it in Mexico, a very quick and straightforward purchase and fast delivery.
Site is a lot more user friendly and simple than one might think!
I was a bit skeptical at first seeing that I lived in Canada and could only pay in CAD as I hoped it wouldn’t cause any transaction issues or other unfortunate problems due to currencies and everything. Bought Ghostrunner 2 at a nice 15% discount and everything went extremely smoothly. Paypal worked perfectly for my purchase and I got the key within mere moments. Key was perfectly legit and the game is downloading as I type this review. Its quite evident that Gamesplanet cares a lot about both the publishers they work together with and their consumers/purchasers. Very simple anxiety free purchase. I’m grateful truly!
My Experience
i got many games and pre order some really good experience total games 21, UK (11), US (9) France (1).
Hands down one of the greatest customer…
Hands down one of the greatest customer experience I’ve ever had, even though I wasn’t even their customer per se. Rafal, who was trying to help me resolve my voucher problem was such a great sport: replying to my emails super-fast and with new ideas each time. I’ve felt genuinely cared for! Thanks again gamesplanet!