Quick and informative customer support
Support responded quickly to my question about a game key's availability and informed me when it was made available again. I bought various games on this platform without issue before so I recommend it.
About Gamesplanet
Data updated- Website
- www.gamesplanet.com
- Category
- Events & Entertainment
- Location
- United States · Paris
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 57% (8/14)
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Is Gamesplanet legit?
Gamesplanet (www.gamesplanet.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Not the regular shady grey market site
Usually I have no trust in discount site. This one has a proper customer service and is very clear on its offers. I had an issue with a game I bought in the wrong zone. Support was very re active and switched it to the proper one in no time. I recommend it
Easy and clean ,very useful
gameplanet its awesome
gameplanet its awesome. love the support! alot of games keep up the good work gameplanet!!!!
Customer service is incredibly fast
Customer service is incredibly fast. I live in Turkey, and despite the time difference, I received a response with my problem resolved within 20 minutes of sending an email at 7:40 PM. I am very satisfied with Gamesplanet and recommend them to everyone; you can trust them without hesitation.
Best customer service I've had
Got exactly what I ordered and had the fastest, most pleasant customer service experience via email I've ever had.
Excellent customer support
Excellent customer support. I accidentally bought duplicate DLC and, despite it being my mistake, they offered store credit as a one-time exception. Quick response, clear communication, and very fair handling. Thank you!
Problems with login procedure for a…
Problems with login procedure for a first time user, but within 5 minutes Rafal helped me. Great service 👌🏻
Customer care with initiative
A no-nonsense store with frequent good deals on pre-orders and recently released games. As a favorable personal experience; they just moved one of my preorders between their localized stores to make sure I get the preorder bonus with it, despite the difference in pricing and at no request of mine! It's clear the people behind it want honest business and care for the people that choose them. Great experience!
Perfect site
Great prices, fast delivery, and an INCREDIBLE customer servide.
Great site, would trust it with my first, second and third born baby
Whenever I see people complain about this site, I remember that some countries have iq as low as 47. If you are even the slightest bit competent you will have no problem here. I personally saved 71% on vic 3 (from 42 to 12 pounds). You guys are awesome, keep up the great site.
Outstanding customer service
Made a mistake whilst purchasing a game, emailed support and it was sorted out almost instantly, outstanding customer service
Craig did a great job fixing my…
Craig did a great job fixing my mistake. Only took minutes to respond and minutes to fix. Great customer service
Had a problem with dlcs compatibility
Had a problem with dlcs compatibility with the Ubisoft connect, and the gamesplanet assistance was really helpful, while the ubisoft assistance was terrible. Now my problem is fixed,a really reliable team, thanks rafal!
Great help from support
Got a code from a campaign for a key of a game that was locked in my region. A few quick messages and the support asked me to pick another game i was interested in that would work for my region. Great experience.
Refund Policy is Garbage
Gamesplanet will not offer a refund even though I purchased a video game within an hour of buying. There are far better companies such as Steam, Xbox, and PlayStation with customer friendly refund policies. On the other hand, Gamesplanet does not offer a refund once a purchase is made and the code they give is unlocked. They are a useless 3rd party. Just a greedy company with no consideration to their customer’s concerns. Steam, Xbox, and PlayStation will let the customer use the game and give a refund for a video game if the customer requests within the same day! Gamesplanet WILL NOT REFUND!
Reply from Gamesplanet2026-01-16
Hi Kendra, Thanks for sharing your feedback. It seems you did it twice as you already wrote a similar review in 2021 with the same frustration. As a store selling activation keys, our refund policy is still the same than in 2021 and once a key is revealed it is considered used and we’re required to settle royalties with the publisher. For that reason, refunds for simple convenience after key activation are generally not possible. This is standard across key-based retailers and is outlined before purchase. That said, we do review refund requests individually where circumstances allow, which is why you may see some customers mention successful exceptions. These are the case when client demonstrates that the game doesn't work and we are unable to resolve the issue or the client explains he made a mistake that we can correct, etc... but generally we refuse requests for convenience only. While our model differs from platform holders like Steam or consoles, we focus on competitive pricing, authorised keys, and direct customer support. We appreciate the feedback and understand this may not suit everyone’s expectations. That said, we were unable to identify which order your opinions from 2021 and 2026 are based on, and since you did not wish to provide more information, we are not certain that your opinion is based on a real experience.
Very Quick Response
I accidentally purchased a game twice so i sent an email to have one refunded and they responded within 10 mins. Very quick and it was easy to resolve.
Good service
I found it easy to use this service - I bought MSFS2024 for 15% off the RRP. As it was my first purchase, Gamesplanet manually checked the transaction, which took about 1-2 minutes. Once this was done, I activated the purchase, obtained a registration code which I was able to use in the Xbox app using the 'Redeem' option. I'm happy it all worked out as hoped.
Stupid scammy bullshit
Stupid scummy scammy bullshit. Site tells you to sign in through Steam. What they don't tell you is that it auto creates a fake email alongside it in which you cannot change and are required to access to gain access to the codes you paid for. SCAMMY BULLSHIT DO NOT USE
Reply from Gamesplanet2026-01-16
Hi Garrett, Sorry for the frustration. When you sign in via Steam (or other social logins), a temporary placeholder email is automatically created so the account can exist securely. This email is not used to deliver purchases, and no access to it is required. You can add and confirm your own email at any time from the user dashboard, and our support team can also fix this for you within minutes if needed. There’s nothing scam-related here, just a standard OAuth setup that unfortunately wasn’t clear in your case. If you contact us at [email protected] and we’ll sort it out quickly.