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Events & Entertainment

Gamesplanet

100 reviews

4.4100 reviews
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About Gamesplanet

Data updated
Website
www.gamesplanet.com
Category
Events & Entertainment
Location
United States · Paris
Status
Unclaimed
Last 12 months
72 reviews
Replies to negative
57% (8/14)
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Is Gamesplanet legit?

Gamesplanet (www.gamesplanet.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

M
Matthew Booth · 6 reviews · Experienced 2025-12-21 ·

Purchased a game and because my paypal…

My paypal email was different to my registered email with games planet so the email game link was delayed and required a quick email to rectify. I got my game so am happy.

Reply from Gamesplanet2025-12-21

Thank you for leaving feedback on your experience, but I must admit I don't understand the rating: you explain that we performed a check because you used a different email address than the one associated with your PayPal account, but that this check was quick and efficient, even on a Sunday. Under these circumstances, why give it 3 stars? Would you have given it a better rating if we hadn't performed a verification check on this first transaction?

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Rob · 1 review · Experienced 2025-12-21 ·

I made a mistake when signing up for…

I made a mistake when signing up for their service. Id bought something and couldnt get my email to confirm because Id made a typo. I sent a support request and maybe 7 hours later, the next morning essentially, id got my problem fixed by Craig, on a Sunday. Super appreciative!

L
László · 1 review · Experienced 2025-12-15 ·

Flawless help with email

Had an issue with my old email, contacted support on Facebook, replied and solved the case in less then 10 minutes without problems.

G
GB · 1 review · Experienced 2025-12-14 ·

Scammers

I purchased a game on their platform and gained access to a code. I tried to use the code and the content wouldn’t download. I downloaded other games the same day on my pc with no issue. My storage space is not even close to being full. No content that I purchased on Gamesplanet downloaded. I couldn’t use the game. I requested a refund within an hour of purchasing the game, and the customer service representative (Craig) denied quick with no hesitation. They deliver corrupt content and then say your refund rights have been waived due to gaining access to there code to download the game. If the game content doesn’t work or download, they won’t grant a refund. I can’t even ensure the game I bought downloads and works first. They simply will deny a refund. I recommend to take your digital gaming purchases elsewhere. This greedy company has no regard for their customers issues. Only care about their customers money.

Reply from Gamesplanet2025-12-16

Hey, thanks for leaving a review - for reference you were contacted and asked for further information about the problem you encountered but you refused to provide any information. We are happy to assist with issues as promptly as possible, but we ask that you treat our customer service with a kinder attitude. Keys are all direct from publishers and work, if there's a hardware issue we can do our best to resolve it with you. But so far you have not shared any information or proof of the problem and we do not accept refunds once the key has been activated without a reason or explanation. Regardless, our team will be in touch and I hope you do reconsider our stance on the matter

r
rodi ever · 4 reviews · Experienced 2025-11-27 ·

everything went well, not smoothly but it worked

I just had issues with confirming my email address i was not getting the confirmation email and their contact support options were not the best. anyway i reentered the same email and it everything went well from there.

K
Ken Takakura · 1 review · Experienced 2025-11-06 ·

Fast, courteous service.

I registered an account using a temp email and never bothered to check I could recieve emails from it, turned out I couldn't but I had already bought a game and needed to confirm my email. Shot an email to them and Rafal got back to me and sorted me out right away. Have the account working and got my game redeemed. No issues with key delivery as one would expect but was very impressed with support team, quick to get back to you and friendly. Would happily use again.

J
J. J. · 1 review · Experienced 2025-11-05 ·

Ol' reliable

I've bought a few games here over the years, everything worked fine. Legit, no extra fluff, nothing predatory, just the games and discounts. Some might call it too old hat but I like it. They don't have everything under the sun but the selection is just fine imho.

r
rosienrb · 7 reviews · Experienced 2025-11-01 ·

It works

Was a bit worried about ordering from here so used paypal. But my game key works and was a smooth proccess.

E
Extraterrestrial · 1 review · Experienced 2025-10-08 ·

My account has been disabled and support never response

I've got message when trying to login: 'Your account has been disabled. Please contact the support team' I got free games there with coupons from lenovo and also bought other games for money. Now support is silent for 13 days, they don't even have an answering machine asking me to wait. I lost my account and access to my purchases.

N
Nasri · 13 reviews · Experienced 2025-10-01 ·

Honestly, not so great

Honestly, not so great. The selections of games on this website is really weird. They do not have new release games, they dont have a big selection of known games and the prices are much higher than any other key site. Only reason I used it is because I got a free voucher, and ever with a 10 euro voucher, I still struggled to find a game that doesn't look like it was made for your phone and all the games I liked were so expensive compared to other key sites.

M
Mat · 44 reviews · Experienced 2025-10-02 ·

Gamesplanet 5 Stars

Gamesplanet 5 Stars, Ubisoft 0 Stars for the online Shop. I bought an item from Gamesplanet. Onto activation on Ubisoft Store only the main game without the extra content did show up. Gamesplanet explained it's a Ubisoft shop issue. So I installed the main game. The Extra content did show up ingame. But still not in the Ubisoft shop/library. In the shop/library I still had to buy the extra content.

c
cherif abdelhamid · 7 reviews · Experienced 2025-09-03 ·

Very fast and effective customer…

Very fast and effective customer support, i was pleasantly surprised. Thank you Craig for your amazing support

S
Seth Rogers · 1 review · Experienced 2025-06-25 ·

Scummers

Purchased 60 gollar game. Never received my Steam key

B
Boston Bosch · 21 reviews · Experienced 2025-06-07 ·

Registered an account with Lenovo and…

Registered an account with Lenovo and Gamesplanet because they were doing a game giveaway. After I registered, ONLY THEN did it tell me that the giveaway ended. Scummy af.

Reply from Gamesplanet2025-06-07

We're sorry you're disappointed, but please understand that giveaway expiration dates are listed alongside promotional offers from our manufacturing partners. If you retrieved an old, expired voucher from our partners' websites, it unfortunately won't work. If you've created an account with us and want to delete it, simply request its deletion from our customer service team, who will respond within the same day, even on weekends.

k
krisna halim · 2 reviews · Experienced 2025-04-11 ·

Inputted my email wrong and the team…

Inputted my email wrong and the team fixed it within 5 minutes of contacting them! Anton replied to me so quickly, amazing service 5 out of 5.

L
László Snajder · 1 review · Experienced 2025-01-27 ·

Code saving GOAT

Received a code for triple AAA games with my new GPU, but by the time I got it, the code was inactive. The store didn't bother to help me with it, but reaching out to Gamesplanet support, they contacted ASUS, and they were able to effectively sort it out pretty fast, and extend the activity of my code! Thanks to them I will be able to try the new Monster Hunter game on my birthday using my new 7900 GRE, absolute champs!

J
Justin Smith · 1 review · Experienced 2025-01-10 ·

Great Company! Fast service!

Great company. I just received a Legion Go as a gift and these guys are part of Legion Space and I’m new to gaming. I needed help with verification and they squared it away so fast. I ended buying a game through a flash sale as well! No complaints!

T
TheBD · 1 review · Experienced 2025-01-11 ·

Very quick response time

Very quick response time, had issue with verification and they responded to my email in less than 1 min. Products work as intended!!! Quick and easy to purchase games!!!

J
John · 11 reviews · Experienced 2024-12-21 ·

Terrible experience.

Terrible experience.. As i never bought a game before asus link led me to this site. After having problems and contacting customer support they did nothing to help.. I don't like asus and i surely don't like gamesplanet

C
Customer · 35 reviews · Experienced 2024-12-16 ·

Best experience

Support gave me a product which was on a sale a few after ATFER the sale exprired for a discounted price. Awesome . And they always answered kindly and dast even before.