Gamesplanet (www.gamesplanet.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-12.
I had a problem activating my account by confirming my email, which is a necessary step to purchasing and using a product. I sent an email to customer support well outside European working hours, fully expecting to wait until the start of the next working day for resolution. Instead, customer service got back to me and resolved the issue inside five minutes. Thanks Craig!
Excellent customer service, with the fastest response and resolve time I have experienced. Wherever you are, whatever you do, pray someone like Craig is there to assist you.
I had an issue redeeming a voucher code from an ASUS promotion, as it kept showing as invalid on the website. I contacted Gamesplanet support and received a quick and clear response from Craig. He immediately identified the issue with the code and provided the correct version. After that, everything worked perfectly without any further problems. The support was fast, helpful, and very straightforward. It made the whole process smooth and stress-free. I really appreciate the professionalism and the quick turnaround. Highly recommend Gamesplanet for both their service and reliability.
I had a promotional question regarding a purchase, and Craig quickly responded to my email clarifying the situation. Thank you so much for your quick response. I appreciate you! Mel C.
The game i bought is unusable and when asked for a refund, they first asked for dxdiag to see that my pc has the minimum required hardware, then, when it was obvious that my PC is very much above those requirements, they linked me a youtube video on how to optimize my PC. I built this PC myself and have been doing that for 30 years as a gamer. I also specified that all my other games work perfectly without any issue, all my drivers and windows are up to date. Yet, they refuse to refund the game and follow their own "Guarantee of conformity" act from their website. I had to make a paypal claim and dispute the purchase through paypal which obviously will take some time with my money being stuck in a purchase that i can't use. I definetly not recommand this website to anyone with a sound mind, the few % of discount on a game does not worth the risk of having a broken game without a chance to get a refund. Edit: Now they are bringing more lies cover their mistakes from which, me refusing to cooperate. That's all i have done, cooperate. They actually accused me of blackmailing them in the email reply to my email where i stated that if i cannot get a refund on a game that is broken and unplayable, i will have to give the reviews that they deserve, so that others can avoid from going through what i am right now. In neither of their replies did they even mention that they would ever refund, not the 30 days, no nothing. They literally called me a blackmailler which is a serious offence punishable by law. I would attach that email here if i could. Just avoid the company, if you don't it's on your own risks. A company who has to justify themselves like this on trustpilot tells everything anyone needs to know about the company.
You contacted us immediately after your purchase, describing Crimson Desert as an “unplayable trash game” and requesting an instant refund. We offered to investigate the issue with you by reviewing your PC configuration. Based on the information you provided, your system is more than capable of running the game. We therefore asked you to verify your in-game settings and ensure your drivers were fully up to date, as there is no technical reason preventing the game from working properly on your setup. Instead of engaging in this troubleshooting process, you chose to escalate the situation by using inappropriate language and making threats, while asserting that your experience as a “gamer for 30 years” was sufficient to dismiss any further checks. At Gamesplanet, we value our customers and make every effort to go beyond standard consumer protection requirements. Our conformity guarantee allows up to 30 days to investigate and resolve technical issues. However, this process requires cooperation, which you declined by insisting on an immediate refund without investigation or evidence of a product defect. Given the circumstances and your refusal to follow the standard resolution process, we were unable to make an exception to our Terms and Conditions in this case. We remain available to assist customers who are willing to work with us to identify and resolve technical issues.
Very quick response and friendly customer service
Bought an ASUS product during the Resident Evil Requiem promo. When I tried to use promo code it said it cannot be used. I contacted GamesPlanet support and they were quickly able to solve my issue. Great customer service.
Had to ask for a manual confirmation of my mail since I wasn't receiving my confirmation email. It was done only a few minutes after sending an email to their support. I could activate my key right after that. Everything's fine.
Wow what can I say this company actually values their customers and always answering to those in need as quickly as possible i also love their pricing on many digital goods their staff and service is non matched!
The support team responded quickly to resolve a minor issue, and I was able to get my game without any problems
Gamesplanet has great prices compared to the ,for example, Steam. Crimson Desert was -10% off and i bought it. But ,sadly Pearl Abyss forgot to mention before launch that the game wont launch on the ARC gpus so when i activated the game just wouldnt launch. Intel gpus just got blacklisted. So i wrote up to the support through the mail (since game was already activated) and Mister Rafal from the customer support was super helpfull and friendly during our short exchange! He said that Refund is possible in this request but also proposed to use GeForce Now to play the game. Since i dont like Cloud gaming i declined and his next response was super fast ,and fulfilled my request. I can't recommend enough the platform , from super deals and fast key delivery to very helpfull and friendly customer support!
Had issues with claiming my game i got when i bought my ASUS ROG motherboard, I sent them a mail and they had quick and clear response and got me sorted within 24hours very great support from the guys
After hours of support from customer service with Asus trying to get a game key, I emailed Gamesplanet about the situation 1 time and they resolved my issue. They also offer cheap games and I will definitely be buying from them again!
Instant help with any problem, excellent user experience.
I got great helpful support from Anton, It was fast and the helper was patient.
I had a problem with the verification email and my account of steam and they solved it in less than 5 minutes. 100% accurate help.
I accidentally activated the wrong edition and contacted support. Even though activated products are usually non-refundable, they made a one-time exception and offered a full store credit refund. The response was quick, professional and very fair. Highly appreciated.
Best customer service! Cheers to Rafal. Would definitely be buying more games through here in the future.
100 reviews matching