Hi Yaroslav,
The no-reply email address was sent from our payment gateway provider, not by us. If you need to contact us, you can reach us directly at any time via the following link if you have any questions: https://support.getmailbird.com/hc/en-us
However, to speed things up, you're welcome to contact me directly so that I can take a look at what has happened. My email address is [email protected]
Apologies for the trouble and any confusion caused.
我对 Mailbird 感到非常失望，特别是在他们的客户支持和电子邮件功能方面。尽管在几周内发送了大量支持消息，但我收到的唯一回复是确认存在大量查询导致响应时间延迟。
在此期间，我一直无法通过 Mailbird 访问我的 Outlook 电子邮件。我仔细遵循了 Mailbird 和 Outlook 提供的所有说明，但不幸的是，这些努力并没有解决问题。 Outlook 是我的主要电子邮件帐户之一，这使得这个问题尤其令人沮丧。
更让我沮丧的是，我订阅了 Mailbird 的高级服务，这意味着我要付费购买该软件而不是使用免费版本。尽管如此，缺乏支持和未解决的问题使得体验并不令人满意。
Mailbird 回复2026-04-02
Hi Brigitte,
Thank you for your feedback, and we’re truly sorry for the frustration this situation has caused.
It looks like our previous reply may not have reached you, which certainly isn’t the experience we want you to have. If a delivery issue has indeed occurred, we sincerely apologize for this.
Regarding the issue with your Outlook account, there is currently a broader Microsoft-related authentication problem affecting many users. We’ve put together a detailed guide that explains what’s happening and how to resolve it step by step:
https://support.getmailbird.com/hc/en-us/articles/39338899710743-Fix-Microsoft-Outlook-Hotmail-Authentication-Failures-in-Mailbird-March-2026
We’ve now sent you another response to your support ticket, so please check your inbox (and spam folder, just in case). If you still don’t see it, feel free to reach out again—we’re here to help and will make sure you get the assistance you need.
Thank you for your patience, and again, our apologies for the inconvenience.
Mailbird 是最令人惊叹的电子邮件应用程序。当 Microsoft 终止 Windows 中的电子邮件应用程序时，我和姐姐都在使用 Mailbird 一段时间。我们对这款应用程序非常满意，奥利弗（祝福是心）非常耐心，对我遇到的一些问题提供了很大帮助。我强烈推荐 Mailbird。尝试一下，您不会失望的。
M
M. Mirena · 写过 1 条评价 · 体验于 2026-03-26 ·
★★★★★
“Mailbird Pro Lifetime”一词应理解为“终身付款”，而不是开发商所提出的那样。
Mailbird 是一款快速可靠的电子邮件客户端，具有实用的功能和简洁的界面。我对应用程序本身没有任何抱怨。
然而，他们的更新政策却并非如此。根据他们的官方回应：“但是，请记住，从现在起，我们当前版本的 Mailbird（称为 Mailbird 3.0）将成为我们产品开发的唯一焦点。Mailbird 2.x 将不再接收任何新功能或改进，但仍将继续工作。”
这清楚地表明，即使您购买了“Mailbird Pro Lifetime”许可证，Mailbird 的每个新版本都需要额外付款。 “Mailbird Pro Lifetime”一词应理解为“终身付款”，而不是开发商所提出的那样。旧版本不再接受开发。
这是一种不可接受的做法，会损害客户的信任。
L
Len Selinger · 写过 1 条评价 · 体验于 2026-03-25 ·
★★★★★
吉安·弗朗西斯非常有帮助！
Gian Francis 非常有帮助地解决了我的激活问题！ 他很快回复了我的消息，并建议了很多尝试，直到我的问题得到解决！ 谢谢你！
Hi Magnus,
We're sorry that you're experiencing sync issues. However, it doesn't seem that you have reached out to our Support Team for assistance prior to leaving this review.
Please contact us, and we'll do our best to investigate why you're having these issues: https://support.getmailbird.com/hc/en-us/requests/new
We look forward to hearing from you.
