Mailbird

Thank you for taking the time to share such detailed and thoughtful feedback. We genuinely appreciate it. First of all, we’re sorry for the frustration you experienced, and we completely understand why the lack of visibility around feature requests and timelines can feel discouraging. Unfortunately, we’re not currently able to customize the statuses of individual support tickets (for example, showing “paused” or “in development”) within the software that we use to communicate with customers. However, every feature request we receive is internally linked to tasks in our product backlog. This means that even if a ticket is marked as Solved, it is never discarded. We keep a direct record of who requested what, and we proactively reach out once a feature has been delivered. This process has been in place rigorously since the launch of Mailbird for Mac and is designed to be fail-safe. We also appreciate your feedback regarding the UI and visual contrast. While requests for UI changes of this nature have been relatively infrequent overall, your feedback has been duly logged for consideration by our product team. Regarding inline replies, quoting/unquoting, and bottom-posting: again, so far these features have seen very limited demand from the wider user base. As a result, they are not currently prioritized on our roadmap. For this reason, we’re unable to provide any ETA, and it’s unlikely they will be implemented in the near term, as more widely requested features will take precedence. We completely understand that these are essential “power user” features for some workflows, and we’re genuinely sorry that Mailbird for Mac did not meet your expectations in this regard. While we can’t make commitments on timelines, your requests remain logged, and we will reach out should these features be implemented in the future. Thank you again for your honest feedback — it’s invaluable in helping us shape Mailbird moving forward.

Hello Sinan, We’re sorry to hear that your experience with Mailbird hasn’t been fully positive. When using the Free version of our product, it is likely that you encountered pop-ups when you tried to use a feature which is only available with our Premium licenses. If you would like to discuss upgrading your license, you can reach our support team here: https://support.getmailbird.com/hc/en-us/requests/new We hope to hear from you, and sincere apologies for the trouble caused.