Mailbird

Hi there Jan, We're naturally sorry to hear you have been having some problems with Mailbird recently. To help resolve the problem with snoozed emails remaining unread, we have a Knowledge Base article which explains what to do: https://support.getmailbird.com/hc/en-us/articles/14958842367511-Snoozed-emails-keep-appearing-in-my-Inbox-How-can-I-fix-this Regarding the problem with zero-byte attachments, this often happens if the local attachment cache becomes corrupted or if a security feature over which we have no control (like Advanced Threat Protection, ATP) is blocking third-party apps (such as Mailbird) from downloading the file. To resolve this, head to the following location on you device: C:\Users(UserName)\AppData\Local\Mailbird\Store\A'. Replace (UserName) with your Windows user's name - e.g. John Doe. Then, find the zero-byte attachment by typing its name in the folder search field and delete it from there. Next, try downloading it again in Mailbird, and please make sure that Mailbird is first whitelisted in your security/antivirus software. If you require additional guidance with either one of these resolution steps, please don't hesitate to reach out to me directly: [email protected] We're incredible sorry for the inconvenience this has caused you.

Hi Michael, Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the trouble you had reaching us. That’s certainly not the experience we aim to provide. I’ve checked our system and can’t find any recent support tickets under your name. The most recent requests I can see are from October last year, where my colleagues Axel and Shubham responded promptly to each of your two enquiries. It’s possible our replies may have been filtered into your spam folder if you never received them. In any case, I’d be more than happy to look into this personally and help you resolve the issue. You can reach me directly at [email protected] Apologies again for any frustration this may have caused, and I hope we get the chance to turn this experience around for you.