Ryoko

Hi Devon, Reading your review really made my day – I’m so glad to hear you had such a great experience with Ryoko. Knowing that everything felt “great and awesome” tells me we’re on the right track. Thanks a lot for taking a moment to rate us and share those kind words. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Cammy, I’m really glad to hear things went great overall and that you were happy with your order, especially wanting to add the extended battery. I also appreciate you pointing out the issue with the extra add-ons at the end of checkout. That part of the process should feel clear and easy, so I’ll make sure your comments are shared with the team as we keep refining the way options are shown during ordering. Thank you for choosing Ryoko and for taking the time to leave a review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Eddie, I’m really glad to hear that you found the checkout process fast and easy – that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks for sharing your review and for choosing us. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Robert, Thank you for sharing your experience with us. I'm truly sorry to hear that the equipment hasn't met your expectations from the very beginning. It’s understandable to feel frustrated when a product doesn’t perform as anticipated, and your concerns are completely valid. I’d like to take the time to review your case and understand the issues you’re facing. This will help me identify the best possible solutions, whether that involves troubleshooting the product further, arranging for a replacement, or exploring other options that would work for you. I'll be in touch soon via email with more information. In the meantime, if you don’t hear from me or have additional questions, please feel free to reach out through [https://getryoko.com/contact-2]. Just use "Trustpilot – Ryoko" in the subject line and reference your concerns so I can quickly assist you. Thank you for giving me the opportunity to address this personally. I look forward to resolving this for you. Warm regards, Julia Torres Ryoko Customer Care Manager

Hi Fiona, Reading your review really made my day. I’m so glad to hear that your Ryoko device is helping you stay connected while working on the go and when you’re abroad – that’s exactly what it’s designed for. Thanks for sharing your experience and for the 5-star rating, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Kelli, I really appreciate you sharing this and I’m glad to hear the ordering process went smoothly for you. I’m also curious to hear how your Ryoko performs once you’ve had the chance to test it in those remote areas. When you’ve tried it out, I’d love for you to come back and update your review with your experience. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Rebecca, I’m really glad to hear the process felt easy for you—that’s exactly what I want when someone orders from Ryoko. Thanks for sharing your experience and for the 5-star review, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Helen, I really appreciate you leaving us a 5-star review. I’m glad you chose Ryoko to stay connected on your upcoming trip, and I hope it gives you exactly the flexibility you’re looking for when you need internet on the go. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Leon, It’s really great to hear that everything went well with your experience at Ryoko. I’m glad we could meet your expectations from start to finish. Thanks a lot for sharing your review and for the 5 stars – it truly means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, It’s great to hear that you’ve found Ryoko easy to use and that the extra features match what you were looking for. Knowing that the product fits your needs really means a lot. Thanks for sharing your experience and for the 5-star review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Emily, It’s great to hear that you found everything easy to understand — that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks a lot for sharing your review and for the 5 stars, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Mary, I really appreciate you sharing this and choosing Ryoko for your travels. It’s great to hear the purchase process felt convenient for you. I hope the Ryoko device fits smoothly into your trip and makes staying connected a lot easier once you start using it. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Darrell, Reading your review really made my day. I’m glad to hear you’re enjoying your Ryoko device and that you’d recommend it to your friends—that kind of word of mouth means a lot. Thanks so much for sharing your experience and for the 4-star rating. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Carl, I’m really glad to hear everything was fast and easy for you—that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks for taking a moment to share your review and for trusting us with your purchase. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Julie, I really appreciate you sharing this before you’ve even had the chance to try your Ryoko yet. It’s great to hear you’re excited to use the instant WiFi. Regarding the extras and additional options, I understand why you’d want to have those set up from the start. In many cases these can be adjusted later, but the exact possibilities can depend on your specific order and plan. I’d really like to look into your setup properly so you know exactly what’s possible for your account and what steps to take next. When you have a moment, please reach out to our customer care team via this page so we can review everything with you in detail: https://getryoko.com/contact-2 Best regards, Julia Torres Ryoko Customer Care Manager

Hi Terri, It’s very concerning to me that you felt misled about how the Ryoko Pro works, especially around the need for data plans, battery life, and the fact that you only learned key details from the materials inside the box. I also understand how upsetting it is to feel stuck with a device that you’re not able to get working properly and that you believe was not accurately represented. I personally want to look into your case in detail, both to understand what happened with your order and to review the information you were given before purchasing. Because your review is unverified, I’ve sent you a request for more details through Trustpilot so I can locate your order and review everything properly. When you have a moment, please reply to that request so we can continue this conversation privately. If it’s easier, you can also reach me via our contact form at https://getryoko.com/contact-2 using the subject line “Trustpilot - Ryoko”. Please mention your Trustpilot review there so I can identify your case quickly and follow up with you directly by email. I’d really like the chance to go through this with you and see what happened. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Angela, It’s great to hear that you’ve found Ryoko easy to use and that you received a quick response to your question. That’s exactly the kind of experience I want our customers to have. Thanks a lot for sharing your 5-star review and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Rosemary, I really appreciate you sharing this and I’m glad the process felt quick and painless. I’m excited for you to start using Ryoko and I truly hope it helps you cut down those monthly internet costs the way you’re hoping. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Jerome, I’m really glad to hear that you found everything easy to access – that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks for taking a moment to leave a review and for the 4 stars, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Michelle, I really appreciate you sharing this and choosing to order with Ryoko. I completely understand the curiosity and anticipation, and I’m genuinely excited for you to try it out and see how it works for you. If you ever want to share how it goes once you’ve tested it, I’d be glad to hear your thoughts. Best regards, Julia Torres Ryoko Customer Care Manager