Sensate

Hi Jan, Thank you for sharing your honest feedback, and we are so sorry to hear that Sensate hasn't helped you with your sleep routine as expected. We completely understand how frustrating it is when you're looking for relief and don't get the immediate results you hoped for. While many users do find sleep support, everyone's nervous system responds differently, and sometimes it takes a bit of time or tweaking the sessions (like changing the tracks, adjusting the vibration intensity, or using it at a different time of day) to find what works best for you. We would love to help you get the most out of your device. Please feel free to reach out to our team at [email protected] so we can offer you some personalized tips and support for your journey. We are here for you! 🧡 Warmly, The Sensate Team

Hi Heather, thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We'd like to clarify that the Sensate Plus subscription is completely optional and is not required to enjoy Sensate. Every device includes access to a selection of free sessions, allowing users to have a meaningful and beneficial experience without a subscription. Sensate Plus simply offers additional content for those who wish to explore more sessions and features. Regarding your return, we can see that our team has already sent you the return instructions, but we haven't yet received a reply from you. If you still need any assistance with your return or have any questions, please don't hesitate to get back in touch. We'll be more than happy to help and ensure everything is resolved as smoothly as possible. Warmly, The Sensate Team

Hi Danielle, thank you so much for sharing your honest feedback with us! We truly appreciate your insight regarding biofeedback. Integrating Sensate with health watches or heart rate monitors to adjust vibrations in real-time is an incredible idea, and it's exactly the kind of forward-thinking innovation our development team loves to explore as we look to the future. While Sensate is designed to tone the vagus nerve and help calm the nervous system through specific infrasound frequencies, we completely understand your desire for a more interactive experience. Your feedback is invaluable in helping us grow and improve. Thank you again for your review and for helping us make Sensate better! 🧡 Warmly, The Sensate Team

Hi Kevin, thank you so much for sharing your early experience with us! We are thrilled to hear that even after just a few days, your sleep is already improving—and it's amazing that your Fitbit agrees! Consistency is key, and we can't wait for you to experience even more benefits over the coming weeks. Thank you also for your kind words about our support team. We're so glad we could quickly resolve the profile and soundscape issue for you within 24 hours. Providing friendly and efficient customer service is incredibly important to us, so knowing you had such a positive experience means the world to our team. Welcome to the Sensate family, and we wish you many more restful nights ahead! 🧡 Warmly, The Sensate Team

Hi Mihaela, thank you so much for sharing your feedback! We are thrilled to hear that Sensate has had the desired effect for you! Knowing that our device is helping you achieve the results you were looking for means the world to us, as your well-being is our top priority. Thank you again for your kind words and for trusting us on your wellness journey! 🧡 Warmly, The Sensate Team

Hi Susan, we are so sorry for the delay with your replacement device! Please rest assured that your shipment is already on its way, as we confirmed on Friday via direct message. We have been keeping a close eye on the tracking status, and we will continue to stay in touch with you directly to provide any updates. We sincerely apologize for the delays and truly appreciate your patience as it makes its way to you! 🧡 Warmly, The Sensate Team

Hi, Lori, thank you so much for sharing your experience! We’re absolutely thrilled to hear that both you and your husband are enjoying your Sensate and experiencing deeper relaxation and better sleep! That is exactly what we love to hear. We’re also so glad you appreciate the gel-free, electrode-free design—we wanted to make finding calm as simple and comfortable as possible. Thank you again for your kind words, and we're so happy to be part of your shared wellness journey! 🧡 Warmly, The Sensate Team

Hi Rebecca, thank you so much for the wonderful review! It's amazing to hear how much of a positive impact Sensate is having on your daily routine, especially when transitioning from a busy workday to family time. Knowing that it helps you find that profound sense of wellbeing means the world to us. Thank you for recommending us so often! 🧡 Warmly, The Sensate Team

Hi Margaret, thank you so much for sharing your incredible experience! Reading your review brings a huge smile to our faces. We are absolutely thrilled to hear that Sensate is truly making a difference in calming your system and helping manage lifelong nervousness alongside ADHD. Dedicating time to use it twice a day is amazing consistency, and we’re so glad to see it paying off for you! Thank you for your trust in our product, we're incredibly happy to support you on your wellness journey! 🧡 Warmly, The Sensate Team

Hi Catherine, thank you so much for your honest review! We’re happy to hear that your duty charge was promptly refunded by our team. We think it’s a great idea to give it two more weeks of daily use; everyone’s nervous system is unique and sometimes it takes a little more time to notice the cumulative benefits. Whatever you decide, we're here to support you. Please feel free to reach out if you need any guidance or support during your trial! 🧡 Warmly, The Sensate Team"

Hi Katie, thank you for sharing your honest review. We are truly sorry to hear that Sensate didn't live up to the high expectations you had, especially since you were looking for relief from anxiety and panic attacks. We also want to apologize for the technical and connection issues you've experienced. This is definitely not the smooth experience we want for you, and our support team would love to help you troubleshoot and fix this right away. Regarding our app, we want to gently reassure you that the free library is designed to be fully functional and effective on its own, providing a complete variety of frequencies to regulate the nervous system without ever needing to subscribe. The Plus version is strictly optional for those wanting an expanded catalog. We completely validate your feelings about the investment, and since we offer a 90-day guarantee, we want to make sure you are taken care of. Please send us an email at [email protected] with your order details so we can assist you with the technical issues or guide you through your options. Thank you for your time and feedback! 🧡 Warmly, The Sensate Team

Hi Kevin, thank you so much! We are absolutely thrilled to hear that you love your Sensate. Thanks for sharing the good vibes! 🧡 Warmly, The Sensate Team"

Hi Charlotte, thank you so much for taking the time to share such a detailed and thoughtful review! We are absolutely thrilled to hear that Sensate is helping you achieve such deep sleep and that you are noticing positive signs regarding your rest and digestion—especially while navigating a condition like Gastroparesis. Supporting the vagus nerve is exactly what Sensate is designed for, so reading about your daily success means the world to us! We also truly appreciate your constructive feedback regarding the app dependency, the session-end transition, and the battery life (which typically lasts around a week of daily use, depending on the intensity settings). Notes like yours are incredibly valuable, and we are constantly sharing this kind of insight with our product and development teams to improve future updates. Thank you again for making Sensate a part of your daily wellness routine and for trusting us on your journey! 🧡 Warmly, The Sensate Team

Hi Indarjit, thank you for sharing your feedback, and we are sincerely sorry to hear that you felt our support did not meet your expectations. Our goal is always to provide a helpful and seamless experience. We can confirm that your request was processed and a full refund has already been issued to your payment method as part of our commitment to your satisfaction. We truly regret that your experience wasn't a positive one, but we wish you the absolute best on your wellness journey. 🧡 Warmly, The Sensate Team

Hi, thank you so much for the wonderful review! It's amazing to hear that after using Sensate in therapy, it is now helping you personally to calm your body and manage panic attacks. We are so glad to hear that our device works exactly as advertised for you. Thank you for sharing your journey, we wish you continued peace and calm! 🧡 Warmly, The Sensate Team

Hi Olivia, thank you so much for sharing your wonderful experience! We are so happy to hear that Sensate has helped you step out of 'fight or flight' mode and into a state of deep relaxation. Saying goodbye to those 2 am wake-ups and staring at the ceiling is a massive milestone, and we are honored to be part of your nighttime routine. Sweet dreams! 🧡 Warmly, The Sensate Team

Hi there, thank you for sharing your feedback with us. We are so sorry to hear that you’ve had trouble activating your complimentary one-year Sensate Plus subscription! We completely agree that having access to the full library makes a huge difference in your experience, and we want to fix this for you right away. Please send an email to [email protected] with your order details, and our team will manually unlock your Plus subscription so you can enjoy all the tracks and features. We are glad to hear you find the device relaxing, and we truly want to make sure you get the full value out of your purchase. We look forward to helping you get this sorted! 🧡 Warmly, The Sensate Team

Hi Eduardo, thank you so much for the wonderful review! It’s amazing to hear that Sensate is helping you find calm and feel more grounded after busy days. We're thrilled that you are enjoying the combined vibration and sound experience, and that it has become your go-to way to relax and reset. Thank you for your kind words! 🧡 Warmly, The Sensate Team

Hi Gloria, thank you for sharing your detailed and honest feedback with us. We are sincerely sorry to hear that the vibration intensity, the soundscapes, and the blue LED light did not provide the relaxing experience you were looking for, especially before bed. We take notes like yours very seriously, and we will certainly share your thoughts regarding the audio realism and the LED design with our product development team for future improvements. We also apologize for the shipping and refund delays during the busy holiday season. However, we truly appreciate you mentioning that our support team was responsive and helpful whenever you reached out directly. Thank you again for giving Sensate a try, and we wish you the absolute best on your wellness journey! 🧡 Warmly, The Sensate Team

Hi Marc, thank you for sharing your feedback. We are sincerely sorry for any initial delay you experienced in getting a response from us. We would love to reassure you that our team has now successfully connected with you, and your return request is currently being processed. Please check your inbox (and spam folder, just in case) for our latest update and the instructions on how to complete the process. If you have any further questions, you can always reply directly to our email thread or reach out to us at [email protected]. Thank you for your patience! 🧡 Warmly, The Sensate Team