Sensate

Hi Jean, thank you for your review. We are glad to hear you are enjoying the meditative experience with Sensate, but we are sorry to hear about the frustration regarding your box. We would love to clarify that our team did reach out to you previously regarding this issue. As mentioned in our email, we experienced a batch of outer shipping boxes that did not meet our standard, but we want to reassure you that your device itself is brand new and untouched. In that same message, we offered to arrange a full return for a refund or a complete replacement to make this right, and we are still waiting for your confirmation on how you'd prefer to proceed. Please check your inbox (and spam folder, just in case) or reply directly to us at [email protected] with your order details so we can assist you with the replacement or return right away. We are here and ready to help! 🧡 Warmly, The Sensate Team

Hi there, thank you for sharing your feedback with us. We completely understand that preferring a printed, physical guide is a common preference, and we are sorry to hear that this was a frustrating start to your experience. In our efforts to be more environmentally friendly and because our app and features receive regular updates, we decided to host our user guides digitally. However, we want to make sure you have everything you need to feel comfortable using your device! Please send an email to [email protected], and our team will be more than happy to email you a downloadable, printer-friendly PDF version of our full 'How To' guide so you can print it out and have it on hand. We hope this helps, and we're here if you need any further assistance! 🧡 Warmly, The Sensate Team

Hi Donald, thank you for sharing your honest experience with us. We are sorry to hear that you haven't noticed the improvements you were hoping for after 3 weeks of use. Regulating and calming the nervous system is a journey that looks different for everyone. While many users feel a shift right away, for others, the benefits build up more subtly over time as the vagus nerve is consistently toned. Sometimes, simply adjusting the vibration intensity, trying different soundscapes, or changing the time of day you session can make a big difference. We want to make sure you get the most out of your device. Please feel free to reach out to us at [email protected] so our team can share some personalized tips and guide you on how to best incorporate Sensate into your routine. We are here to support you! 🧡 Warmly, The Sensate Team

Hi Janice, thank you so much for taking the time to share such a wonderful and detailed review! We absolutely love that you use Sensate daily and find it so worthwhile. Thank you also for sharing those fantastic troubleshooting tips for Bluetooth connection! We are sure other members of our community will find them incredibly helpful. Regarding the clicking noises and the update on new soundscapes for Sensate Plus, we sincerely appreciate your patience. Our development team is actively working on app optimizations to resolve these audio glitches permanently. We are also continuously working behind the scenes on fresh audio content to expand our library and deliver the full value of your Plus subscription. We are so grateful to have you as part of the Sensate community, and thank you again for your valuable feedback! 🧡 Warmly, The Sensate Team

Hi Nilou, thank you so much for this wonderful feedback! We are absolutely thrilled to hear that Sensate is helping you ease your mind and guiding you into your deepest states of relaxation. Knowing that our device is making such a positive impact on your well-being means the world to us! Thank you for being part of the Sensate community! 🧡 Warmly, The Sensate Team

Hi Erica, thank you so much for the great review! We are thrilled to hear that you find Sensate easy to use and that it’s working great for you. Simple and effective relaxation is exactly what we aim for! Thank you for being a part of our community! 🧡 Warmly, The Sensate Team

Hi Lewis, thank you so much for your dedication and for making Sensate a part of your nightly routine for a whole month! We love hearing that you are giving it a consistent try, as toning the vagus nerve and balancing the nervous system is definitely a journey that builds up over time. We are formatting the "jury" to rule in your favor, so please do keep us updated on your progress! If you ever want any personalized tips or adjustments for your sessions, feel free to reach out to us at [email protected]. We're rooting for you on your wellness journey! 🧡 Warmly, The Sensate Team

Hi Peta, thank you so much for the wonderful feedback! It’s amazing to hear that our free soundscapes have helped you build a consistent daily practice. We are especially happy to know that your two kids love the vibrations and have made Sensate a fun part of their bedtime routine! Thank you for sharing your experience, sweet dreams to the whole family! 🧡 Warmly, The Sensate Team

Hi Suzie! Thank you for sharing your experience. We’re so glad we could get your Sensate Plus issue sorted out quickly. Thanks for choosing us! 🧡 Warmly, The Sensate Team

Hi there, thank you so much for sharing this beautiful review! We are incredibly touched to hear that Sensate has been the most effective tool for calming your anxiety. Knowing that we can provide that level of relief means absolutely everything to us. We are also so grateful and thrilled that you’ve introduced it to your family and that they love it too! Thank you for spreading the gift of relaxation and for trusting us with your family's wellness journey. 🧡 Warmly, The Sensate Team

Hi Tiffany, thank you so much for this wonderful and comprehensive review! We are absolutely thrilled to hear that everything from the fast shipping and packaging to the setup and app navigation was a smooth experience for you. Most importantly, we are so happy to know that Sensate is already helping you relax and achieve better sleep! Thank you for trusting us with your wellness routine and welcome to the Sensate community! 🧡 Warmly, The Sensate Team

Hi Carlenei, Thank you for your feedback, and we are sincerely sorry if you felt there was a delay in communication. We wanted to gently share that our team did review your request and reached out to you back on April 29th to assist with the return and refund process. We always strive to ensure our users are fully taken care of! Since a few weeks have passed since then, we want to make absolutely sure everything was resolved to your satisfaction. If you still need any assistance or if our previous message didn't reach you, please contact us directly at [email protected] with your order details so we can assist you right away. We are here to help! Warmly, The Sensate Team

Hi Reintraut, thank you so much for your honest and detailed review! We are glad to hear that your delivery process went smoothly and that your Sensate is working well to help you relax—that is always our main goal. We completely understand your feedback regarding the price and the selection of included tracks. We put a lot of care, science, and production value into composing our specialized soundscapes, which is why the full library is part of the subscription. However, we truly value your perspective, and we are constantly working to expand and improve what we offer to our community. Thank you again for your valuable feedback, and we wish you many more relaxing sessions ahead! 🧡 Warmly, The Sensate Team

Hello Andy, Thank you so very much for sharing your deeply moving journey with us. We are incredibly honored and humbled to know that Sensate is providing real, noticeable relief for your chronic hyperarousal after so many years of carrying the weight of first-responder trauma. Your commitment to your wellness—combining Sensate with somatic therapy, Stoicism, and yoga—is truly inspiring. Toning the vagus nerve is a gradual practice, and your dedication to making it a daily regime is exactly how long-term resilience is built. Thank you for your service, for your profound trust in our device, and for sharing your story. It means the world to our entire team. We are honored to walk alongside you on your path to healing and peace. 🧡 Warmly, The Sensate Team

Hi Constsnce, Thank you for your candid feedback, and we are sincerely sorry for the incredibly disappointing experience you had with us. You are completely right—it is not about compensation, it is about respecting your time and effort, and we deeply apologize for both the defective device and the unacceptable delay in our response time. Receiving a faulty item right out of the box is frustrating enough, and waiting a week for a reply only made it worse. This is definitely not the standard of service we strive to provide, and we are sharing your experience directly with our internal and quality control teams to ensure we improve. While we are sad to lose you as a customer, we respect that you have found a solution that works better for you. We truly wish you the best on your wellness journey and thank you for taking the time to help us see where we failed. Warmly, The Sensate Team

Hi Debbie, thank you so much for this incredible review! We love hearing that the setup was completely smooth and hassle-free right out of the box—we know how valuable your time is, and we're so glad we passed the test! Seeing such a positive shift in your blood pressure numbers after just three days of consistent use is absolutely amazing. Toning the vagus nerve is excellent for activating the body's natural relaxation response, and we are so excited to see how this positive trend continues for you over time. Thank you for making Sensate a part of your daily routine, and happy relaxing! 🧡 Warmly, The Sensate Team

Hi Katie, Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. We completely agree with you—an expensive, premium device should absolutely last longer than a few months, and it is incredibly frustrating to have it stop working twice. While we are glad you enjoyed the effects of the device itself, we deeply apologize that our durability and our resolution the second time around did not live up to your expectations. This is definitely not the experience we want for our users, and we take your feedback about the hardware's lifespan very seriously. We are sharing your review directly with our product design and quality control teams to ensure we make the necessary improvements. Thank you for giving Sensate a chance, and we genuinely wish you the very best on your wellness journey. Warmly, The Sensate Team

Hi Leonard, thank you so much for your review and for sharing your experience with us! We are absolutely thrilled to hear that, overall, you are very happy with your Sensate so far. Regarding those couple of connection hiccups with your iPhone, sometimes a simple trick does wonders! Next time it happens, just make sure your phone's Bluetooth is turned on, and try turning the Sensate device off and on again right before opening the app—usually, they pair up instantly. If you ever need any technical help or if those connection issues persist, please don't hesitate to give us a shout at [email protected]. We are always here to help you have the smoothest experience possible! 🧡 Warmly, The Sensate Team

Hi Ken, thank you so much for this wonderful review! We are absolutely thrilled to hear that you are finding Sensate easy to use and that it's working well for you. Knowing that you are getting amazing sleep is the best news ever—that is exactly what we love to hear! Thank you also for noticing our follow-through; we are always here to support you on your wellness journey. Welcome to the community and sleep tight! 🧡 Warmly, The Sensate Team

Hi there, We are sincerely sorry for the frustration! Your Sensate should absolutely connect smoothly to both your iPhone and iPad, and we want to help you fix this right away. Usually, this can be solved with two quick steps: 👉🏻Make sure Bluetooth permissions are enabled specifically for the Sensate app in your device's settings. 👉🏻Turn your Sensate off, close the app, turn the device back on, and then reopen the app to let them pair automatically. If it still won't connect, please reach out to us directly at [email protected] so our team can help you step-by-step. We are here for you! 🧡 Warmly, The Sensate Team