Sensate

Hi Therese! Thank you so much for sharing your experience with us! We love that you find the device pretty neat, and you are spot on—taking those few intentional minutes to put on your headphones, place your Sensate, and just breathe is where the magic truly happens. We're also thrilled to hear you are loving the unique soundscapes in the Plus subscription! Thank you for giving our customer service team a shoutout for the quick reply; we always want to make sure you're taken care of smoothly. Enjoy your sessions and happy relaxing! 🧡Hi there! Thank you so much for sharing your experience with us! We love that you find the device pretty neat, and you are spot on—taking those few intentional minutes to put on your headphones, place your Sensate, and just breathe is where the magic truly happens. We're also thrilled to hear you are loving the unique soundscapes in the Plus subscription! Thank you for giving our customer service team a shoutout for the quick reply; we always want to make sure you're taken care of smoothly. Enjoy your sessions and happy relaxing! 🧡

Hi Jillian, Wow, thank you so much for the triple compliment! Hearing that you love our company, our product, and our customer service truly means the world to our entire team. We work hard every day to make sure you have the best experience possible, and reviews like yours make it all worth it! Thank you for being such a wonderful part of the Sensate family. Happy relaxing! 🧡 Warmly, The Sensate Team

Hi Karin! Thank you so much for the lovely feedback. 'Really soothing' is exactly what we aim for! We are so glad that Sensate is bringing those peaceful, calming moments into your day. Enjoy your relaxation time, and thank you for being a part of our community! 🧡 Warmly, The Sensate Team

Hi Romer! Think of your daily Sensate sessions like a vitamin for your nervous system—consistency is where the real benefits build up. Here are the basics for your daily routine: 👉🏻How long? Our sessions range from 10, 20, to 30 minutes. Just 10 minutes a day is enough to start lowering your stress levels. 👉🏻How often? You can use it as many times a day as you like—there is no risk of overuse! 👉🏻When? It's great in the morning to start your day calm, in the afternoon for a quick recharge, or right before bed for amazing sleep. We recommend exploring the tracks in the app to find the perfect rhythm for you. Happy relaxing! 🧡 Warmly, The Sensate Team

Hi Joseph, Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that the product works great for you and that our customer care team was helpful and quick in getting you those replacements and upgrades! At the same time, we want to sincerely apologize for the mechanical issues you experienced with your previous units. We know how frustrating it can be to have your routine interrupted, and we truly appreciate your patience and loyalty throughout this process. We have shared your experience directly with our quality control team to keep improving the hardware. We are confident that this third unit will be the charm and keep bringing you many peaceful moments! 🧡 Warmly, The Sensate Team

Thank you so much for sharing your experience with us! We completely understand how exhausting it can be when your nervous system feels stuck in a constant state of fight-or-flight. Hearing that Sensate helps you "snap out" of that loop and find some immediate, much-needed calm means the world to us. Also, your tip is absolutely spot-on—pairing Sensate with conscious breathwork is one of the most powerful ways to amplify the vagal nerve stimulation and anchor your body back into the present moment. We are incredibly grateful to be a part of your daily routine. Warmly, The Sensate Team

Hi Rachel, Thank you so much for your great review! We’re delighted to hear that you’re enjoying your Sensate and that you appreciated our follow-up emails. We always want to make sure you feel supported every step of the way. If you ever have any questions or need further assistance, please feel free to reach out anytime. Wishing you many relaxing sessions ahead! Best regards, The Sensate Team 🧡

Hi, Thank you so much for sharing your journey with us! We are deeply moved to hear that Sensate has brought you hope and calm as you focus on your health and well-being. We want your experience to be 100% seamless, so if you'd like a hand getting the app working perfectly alongside your device, please reach out to us at [support email]—our team would love to help you get it sorted! Wishing you continued rest and restful nights ahead! Warmly, The Sensate Team 🧡

Hi Will, Thank you so much for the lovely review! We’re thrilled to hear that Sensate 2 is helping you unwind for a great night’s sleep. Delfi was more than happy to help you out! Wishing you many more restful nights ahead. Warmly, The Sensate Team 🧡

Hi Oleg, Thank you for sharing your experience! We’re so glad to hear that Sensate has already helped calm your nervous system after just a few days. We completely understand your frustration regarding the gift card and Sensate Plus access—when a promise is made, it absolutely should be kept. We sincerely apologize for this oversight, and we would love the opportunity to make things right for you immediately! Please send us a direct message or email us at [support email] with your order details so we can issue your gift card and activate your free Sensate Plus membership right away. Warmly, The Sensate Team 🧡

Hi Deb Peters, thank you for taking the time to share your feedback regarding your order #12706. We sincerely apologize for any frustration or confusion this situation may have caused. As mentioned in our previous communication, both discounts were successfully applied to your order: code LR-46QNGM for $49.90, along with the free shipping offer provided afterward. Since the purchase included two Sensate units, the free shipping promotion applied to one item only, not both. We apologize if this was not clearly communicated or did not meet your expectations. After our follow-up message, we did not receive a response from you. The package was later refused upon delivery, and a dispute was opened through PayPal. We would have been more than happy to assist you with a smooth return process had we been able to continue the conversation. Please note that our return policy, as stated on our website, provides a full refund minus shipping costs. Additionally, when a dispute is opened, the resolution process may take longer, as it involves the payment provider and the transaction amount is held until the case is reviewed and resolved. We are truly sorry to hear that your experience did not meet your expectations, despite the discounts applied. Our intention is always to provide a transparent and positive experience for our customers. If you are open to it, we would be more than happy to assist you further, please feel free to reply to our last message so we can continue working toward a resolution. We remain committed to resolving this matter for you as quickly and fairly as possible. Thank you again for your patience and understanding. Warmly, The Sensate Team

Hi Olivia, Thank you for this wonderful and thorough review! We’re so glad Sensate is helping you turn off and support your nervous system regulation alongside your other mindfulness practices. We also want to thank you for the honest feedback regarding the app features, tracking, and the Plus activation flow. We’re constantly working to refine our software and simplify our processes, so passing notes like these to our development team is incredibly helpful. We truly appreciate your support and insights! Warmly, The Sensate Team 🧡

Hi Mega That is wonderful to hear! Thank you for sharing the love and being part of our community. Enjoy your relaxation time! Warmly, The Sensate Team 🧡

Hi Milena, we are sincerely sorry to hear about the trouble you've had with your return request. We’ve checked our records and don’t see an open ticket under this name. To resolve this immediately, could you please email us again at [email protected] with your order number? Our team will prioritize your message and assist you shortly. Thank you for your patience and for bringing this to our attention. Warmly, The Sensate Team

Hi Chad, Thank you for taking the time to share this detailed feedback. We sincerely apologize for the frustration caused by our support response times and the difficulties you faced with your return. While we know some time has passed, we want to ensure your case was fully resolved. If you still need any assistance regarding your account or return, please reach out directly to [email protected] so we can take care of it right away. Best regards, The Sensate Team 🧡

Hi Garech, That’s amazing to hear! Thank you for the wonderful review and for supporting our innovation. Wishing you many more relaxing sessions ahead! Warmly, The Sensate Team 🧡

Hi Becky, That is so wonderful to hear! We’re thrilled that Sensate has earned a permanent spot in your daily routine (and bag!). Thank you for sharing the love! Warmly, The Sensate Team 🧡

Hi Konstantinos, Thank you so much! We’re so happy to hear that you’re enjoying your Sensate and finding it easy to use. Wishing you many more relaxing sessions ahead! Warmly, The Sensate Team 🧡

Hi Byron, Thank you for sharing your candid feedback. Looking back, we know your initial setup—between the battery issues, the subscription hiccup, and our slow response—was far from the experience you deserved, and we deeply appreciate the patience you showed back then. We’re glad everything was ultimately resolved, and we hope your Sensate sessions have continued to deliver a smooth and peaceful experience ever since! Warmly, The Sensate Team 🧡

Hi Alex Thank you for your feedback. We're very sorry to hear that Sensate didn't work for you. Even though some time has passed, our support team is always available at [email protected] if you ever need help or have questions. Warmly, The Sensate Team 🧡