Sensate

Hi Janelli, We love hearing that Sensate has quickly become a daily ritual for both you and your 7-year-old son! Helping the whole family wind down and enjoy a restful bedtime is so special to us. Thank you so much for sharing your experience and for being part of our community! If you ever need track recommendations or have questions as you both continue using it, feel free to reach out anytime at [email protected]. Warmly, The Sensate Team 🧡

Hi Mrs Ashley, Hearing that Sensate has helped you get the best sleep in months—and boosted your deep slow wave sleep by 20 minutes a night—is absolutely incredible! That extra restorative sleep makes such a massive difference in how you feel every day. Thank you so much for sharing your results with our community! If you ever need anything or want to explore new tracks for your nightly routine, we’re always here for you at [email protected]. Warmly, The Sensate Team 🧡

Hi Cheryl Thank you so much for the lovely review! We’re thrilled to hear how much you're loving your Sensate. Warmly, The Sensate Team 🧡

Hi Jenny, Thank you so much for sharing your experience! We’re so glad to hear that Sensate is helping you unwind and quiet your mind when it's time for sleep. That comforting peace of mind is exactly what we aim to provide. Warmly, The Sensate Team 🧡

Hi Diana, We are truly sorry to hear about your experience. Your health, comfort, and safety are our absolute top priorities, and we take feedback like this very seriously. Sensate is designed to be used gently on the chest, and it should never cause discomfort or pain. We would like to learn more about what happened and assist you directly. Please contact our customer support team as soon as possible at [email protected] with your order details so we can look into this right away. Warm regards, The Sensate Team

Hi Tania, What an incredible review! Hearing about Mikka thinking you’ve learned how to purr brought a huge smile to our entire team—a dual-purring relaxation session sounds like the ultimate stress reliever! Going from an already great 91 Oura sleep score to 94–96 is remarkable, and we’re thrilled to hear how quickly Sensate has lowered your stress levels and fit into your daily routine. Thank you so much for sharing your experience and for spreading the word to your friends and colleagues. Give Mikka a gentle pat from us, and we wish you both many more relaxing 10-minute sessions ahead! Warmly, The Sensate Team 🧡

Hi Dan, Wow, thank you for the wonderful review! We’re thrilled to hear that Sensate has become a welcome part of your daily routine and that our support team could help you and your wife share the Plus subscription. Knowing that both of you are enjoying the experience means the world to us. Wishing you both many more relaxing sessions ahead! Best regards, The Sensate Team 🧡

Hi Lindsay, Thank you so much for the 5-star review! We’re thrilled to hear that our support team was able to resolve your issue so quickly. Please don't hesitate to reach out if you ever need anything else. Have a wonderful day! Best regards, The Sensate Team 🧡

Hi Hollis, Thank you for your feedback! We're sorry to hear the vibration feels weaker than expected, especially compared to your Sensate 1. While Sensate 2 was redesigned to eliminate loud rattling and deliver a smoother feel, you should still experience a strong vibration at higher settings. A quick Bluetooth re-pairing or ensuring your app is updated can often restore full intensity. Please keep testing it, but if it still feels minimal, it’s possible your unit is defective. Please reach out to us at [email protected] so we can inspect it, replace it, or guide you through a return. We're here to help! Warmly, The Sensate Team

Hi Brandom! Thank you so much for your wonderful review! We are absolutely thrilled to hear that Sensate is helping you relax and find a sense of calm in your mind. Providing that peaceful escape is exactly what we designed it for! Thank you for being a valued part of our community. Warmly, The Sensate Team

Hi Zoe, I am so sorry to hear that you’re feeling frustrated! We want you to love your Sensate, so let's get this sorted out right away. To answer your question: no, sound is not supposed to come out of the Sensate device itself. The Sensate device is designed to emit silent, calming infrasound vibrations (resonance) that you feel on your chest. The actual audio—the soundscapes—should come through your own headphones or earbuds connected to your phone via the Sensate app. Here is a quick checklist to get it working perfectly: Make sure your phone's Bluetooth is turned on and your Sensate is paired through the app. Put on your favorite headphones. Choose a session in the app, press play, and you should hear the sound in your headphones while feeling the gentle vibrations on your chest. We really want to help you get the full experience. Please reach out to our support team at [email protected], so we can guide you step-by-step and make sure everything is working as it should! Warmly, The Sensate Team 🧡

Hi Kevin! Wow, thank you so much for taking the time to share such a wonderfully detailed review! We are absolutely thrilled to hear about your experience, especially that extra hour of quality sleep—having that verified by your Fitbit is amazing data! It sounds like you have built a fantastic daily routine. You are completely right about the tracks; personal preference plays a huge part, and exploring the soundscapes to find your favorites is half the fun. Regarding the vibrations, you hit the nail on the head—correct placement on your breastbone and finding the right volume/intensity balance for each specific track makes a big difference. Thank you so much for the lovely shoutout to our support staff! They love hearing when they've made our community feel taken care of. Welcome to the Sensate family, and we wish you many more hours of restful sleep and relaxation ahead! 🧡 Warmly, The Sensate Team

Hi Rachel! Thank you so much for this wonderful review! We are absolutely thrilled to hear that you are already experiencing better sleep quality and deeper rest after just one week. Falling asleep before the session even ends is the ultimate compliment! Also, surviving (and staying calm!) during a two-week family visit is the ultimate test, so we are incredibly happy that Sensate is providing that perfect sense of peace right now when you need it most. We can't wait to see how your relaxation journey continues to grow with consistent use. Thank you for the high recommendation, and happy relaxing! 🧡 Warmly, The Sensate Team

Hi Heather, thank you for taking the time to share your feedback. We're very sorry to hear about the trouble you've been experiencing with your Sensate. We understand how frustrating this must be, especially after your recent purchase. Our team is currently working with you to troubleshoot the issue, and we're just waiting to hear back from you so we can continue assisting you and find a solution as quickly as possible. We truly appreciate your patience and look forward to helping you get everything working so you can fully enjoy your Sensate journey 🧡 Warmly, The Sensate Team

Hi David! Thank you so much for the quick shoutout! We are thrilled to hear that your order arrived fast and that the tracking process was smooth and easy. Now comes the best part: relaxing! We hope you absolutely love your Sensate journey. 🧡 Warmly, The Sensate Team

Hi Richard, Thank you for sharing your honest perspective. We completely understand your frustration regarding the hardware issue, especially when you've owned two of our devices. As our team mentioned in our recent email, your order from 2024 is well outside our official 12-month manufacturer warranty, which prevents us from sending a complimentary replacement. However, because we truly value your journey with us, we wanted to go above and beyond our standard policy. That is why we offered to upgrade your discount to 40% off with free shipping on a new device, along with a full year of Sensate Plus completely free of charge. We want to make sure you feel supported, so if you decide you'd like to take us up on this custom offer to get you back to relaxing, please just reply to Aldana’s email and we will set it up for you right away. Warmly, The Sensate Team

Hi Carol! That is completely fair. Toning the vagus nerve and building a relaxation routine is a journey, and it definitely takes some time to feel the full, cumulative benefits. We highly recommend taking things at your own pace and trying to fit just 10 minutes a day into your routine whenever it feels right. There is absolutely no rush! Whenever you feel ready to share your thoughts, we would love to hear how you're getting on. In the meantime, enjoy exploring the tracks and happy relaxing! 🧡 Warmly, The Sensate Team

Hi Amanda, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the inconvenience you've encountered. We can see that our team has already sent you the instructions needed to return your Sensate as quickly as possible so your refund can be processed. Unfortunately, once a payment dispute is opened, the process is transferred to the bank, which means the timeline is no longer something we can influence and may take a little longer. We'll be here to help with anything you need along the way. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're always happy to help. Warmly, The Sensate Team

Hi Lytle, thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear that your replacement device arrived safely and that you can continue with your daily Sensate routine. Providing outstanding customer service is incredibly important to us, so knowing you had such a positive experience truly makes our day! Thank you for being a valued part of our community, and we are always here whenever you need us. Happy relaxing! 🧡 Warmly, The Sensate Team