Sensate (www.getsensate.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 68% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Hi Jan,
Thank you for sharing your honest feedback, and we are so sorry to hear that Sensate hasn't helped you with your sleep routine as expected. We completely understand how frustrating it is when you're looking for relief and don't get the immediate results you hoped for.
While many users do find sleep support, everyone's nervous system responds differently, and sometimes it takes a bit of time or tweaking the sessions (like changing the tracks, adjusting the vibration intensity, or using it at a different time of day) to find what works best for you.
We would love to help you get the most out of your device. Please feel free to reach out to our team at [email protected] so we can offer you some personalized tips and support for your journey. We are here for you! 🧡
Warmly,
The Sensate Team
DO NOT BUY THIS PRODUCT UNLESS YOU ARE 100% SURE YOU WANT TO KEEP IT, ARE HAPPY TO PAY £49 PER YEAR TO ACCESS ALL OF THE TRACKS, OR ARE WILLING TO ONLY HAVE ACCESS TO AROUND 10 TRACKS FOR FREE.
THEIR CUSTOMER SERVICE IS APPALLING. I HAVE SENT 6 MESSAGES OVER THE LAST MONTH AND HAVE RECEIVED 1 REPLY AND ZERO ACKNOWLEDGEMENT OF MY RETURN AND NO SIGN THAT THEY WILL BE REFUNDING NEARLY £280. ABSOLUTELY DREADFUL.
In response to your feedback, your comments about me not replying are clearly incorrect, as you received the item back on the 13th June. The refund finally came through, after 4 more emails from me, nearly 3 weeks later.
And as I stated, you need a subscription to access the majority of tracks, rather than a very limited amount of tracks that you get for free.
I didnt bother to reply to your final email, as it was just more excuses about your poor customer service and I couldn't be bothered to get into a debate, when everything I said was true.
Reply from Sensate2026-07-03
Hi Heather, thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
We'd like to clarify that the Sensate Plus subscription is completely optional and is not required to enjoy Sensate. Every device includes access to a selection of free sessions, allowing users to have a meaningful and beneficial experience without a subscription. Sensate Plus simply offers additional content for those who wish to explore more sessions and features.
Regarding your return, we can see that our team has already sent you the return instructions, but we haven't yet received a reply from you. If you still need any assistance with your return or have any questions, please don't hesitate to get back in touch. We'll be more than happy to help and ensure everything is resolved as smoothly as possible.
Warmly,
The Sensate Team
This is an amazing idea but I would love something with more biofeedback. I know that we are years away from it but if the Sensate could connect to a health watch or somehow monitor heart rate while adjusting the vibrations to your actual state and hat would be amazing. For now I give it two starts for a placebo effect.
Reply from Sensate2026-06-25
Hi Danielle, thank you so much for sharing your honest feedback with us!
We truly appreciate your insight regarding biofeedback. Integrating Sensate with health watches or heart rate monitors to adjust vibrations in real-time is an incredible idea, and it's exactly the kind of forward-thinking innovation our development team loves to explore as we look to the future.
While Sensate is designed to tone the vagus nerve and help calm the nervous system through specific infrasound frequencies, we completely understand your desire for a more interactive experience. Your feedback is invaluable in helping us grow and improve.
Thank you again for your review and for helping us make Sensate better! 🧡
Warmly,
The Sensate Team
K
Kevin Goodman · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Too soon but
It is too early to write a full review as i have only had my Sensate a few days. However, even in that time my sleep seems to have improved and my fitbit agrees with me. I am looking forward to gaining more experience and improvement over the coming weeks. I did have a small issue when attempting to edit my profile and accessing the additional soundscapes. I emailed the support team and the issue was solved within 24 hours. The staff were friendly, knowledgeable and efficient. So from my experience customer service is excellent and quite a bonus
Reply from Sensate2026-06-24
Hi Kevin, thank you so much for sharing your early experience with us!
We are thrilled to hear that even after just a few days, your sleep is already improving—and it's amazing that your Fitbit agrees! Consistency is key, and we can't wait for you to experience even more benefits over the coming weeks.
Thank you also for your kind words about our support team. We're so glad we could quickly resolve the profile and soundscape issue for you within 24 hours. Providing friendly and efficient customer service is incredibly important to us, so knowing you had such a positive experience means the world to our team.
Welcome to the Sensate family, and we wish you many more restful nights ahead! 🧡
Warmly,
The Sensate Team
Hi Mihaela, thank you so much for sharing your feedback!
We are thrilled to hear that Sensate has had the desired effect for you! Knowing that our device is helping you achieve the results you were looking for means the world to us, as your well-being is our top priority.
Thank you again for your kind words and for trusting us on your wellness journey! 🧡
Warmly,
The Sensate Team
S
Susan Davis · 1 review · Verified · Experienced 2026-05-23 ·
★★★★★
I still haven’t received it.
Reply from Sensate2026-06-24
Hi Susan, we are so sorry for the delay with your replacement device!
Please rest assured that your shipment is already on its way, as we confirmed on Friday via direct message. We have been keeping a close eye on the tracking status, and we will continue to stay in touch with you directly to provide any updates. We sincerely apologize for the delays and truly appreciate your patience as it makes its way to you! 🧡
Warmly,
The Sensate Team
My husband and I are enjoying using this device and we both feel more relaxed and are sleeping better. Also love the fact that the device doesn't need gel on electrodes to function.
Reply from Sensate2026-06-23
Hi, Lori, thank you so much for sharing your experience!
We’re absolutely thrilled to hear that both you and your husband are enjoying your Sensate and experiencing deeper relaxation and better sleep! That is exactly what we love to hear. We’re also so glad you appreciate the gel-free, electrode-free design—we wanted to make finding calm as simple and comfortable as possible.
Thank you again for your kind words, and we're so happy to be part of your shared wellness journey! 🧡
Warmly,
The Sensate Team
This thing actually works. It produces a sense of profound wellbeing. Not every time, uniformly, but sometimes there is some positive effect every single time and sometimes it's staggeringly helpful. I recommend it to people all the time. Great way to destress after a full work day, before diving into "the second shift" (kids and family). Or before stressful events. Or any time!
Reply from Sensate2026-06-23
Hi Rebecca, thank you so much for the wonderful review!
It's amazing to hear how much of a positive impact Sensate is having on your daily routine, especially when transitioning from a busy workday to family time. Knowing that it helps you find that profound sense of wellbeing means the world to us. Thank you for recommending us so often! 🧡
Warmly,
The Sensate Team
Wow. I have ADHD and have life long nervousness and using Sensate seems to be working by calming my system down! I’m using it twice a day every day. Thank you for your truely effective product.
Reply from Sensate2026-06-23
Hi Margaret, thank you so much for sharing your incredible experience!
Reading your review brings a huge smile to our faces. We are absolutely thrilled to hear that Sensate is truly making a difference in calming your system and helping manage lifelong nervousness alongside ADHD. Dedicating time to use it twice a day is amazing consistency, and we’re so glad to see it paying off for you!
Thank you for your trust in our product, we're incredibly happy to support you on your wellness journey! 🧡
Warmly,
The Sensate Team
I was charged duty at the post office and the charge was quickly refunded.
I’m not sure if I am going to return though. I’m not sure it’s making a difference, I’ll try two more weeks but use it daily before making my decision.
Reply from Sensate2026-06-23
Hi Catherine, thank you so much for your honest review!
We’re happy to hear that your duty charge was promptly refunded by our team. We think it’s a great idea to give it two more weeks of daily use; everyone’s nervous system is unique and sometimes it takes a little more time to notice the cumulative benefits.
Whatever you decide, we're here to support you. Please feel free to reach out if you need any guidance or support during your trial! 🧡
Warmly,
The Sensate Team"
Honestly, I wanted to like this product so much, and I couldn't wait to get it. I have anxiety and experience panic attacks once in a while, so I thought this would be helpful for promoting relaxation/calm/getting better sleep. For me, the vibration is soothing, but nothing truly helpful or life-changing. The product was so expensive to begin with, and it doesn't work well. It often will freeze up or won't connect properly. You also only have access to a very limited handful of the vibration/music playlists in the Sensate app. Everything else is locked unless you pay more money for it - meaning a monthly subscription!! It is really unfair for this company to charge the incredibly high price they do for this device, only to keep most of the playlists from you unless you subscribe and pay them more money. Pretty heartless if you ask me. Between the high price tag, the technical issues, the "meh-ness" of the results of using it, and the fact that you don't get access to the different vibrations/music after paying all that money... it is NOT worth it. Very disappointed as I was excited to receive this product, the company is out for your money.
Reply from Sensate2026-06-24
Hi Katie, thank you for sharing your honest review. We are truly sorry to hear that Sensate didn't live up to the high expectations you had, especially since you were looking for relief from anxiety and panic attacks.
We also want to apologize for the technical and connection issues you've experienced. This is definitely not the smooth experience we want for you, and our support team would love to help you troubleshoot and fix this right away.
Regarding our app, we want to gently reassure you that the free library is designed to be fully functional and effective on its own, providing a complete variety of frequencies to regulate the nervous system without ever needing to subscribe. The Plus version is strictly optional for those wanting an expanded catalog.
We completely validate your feelings about the investment, and since we offer a 90-day guarantee, we want to make sure you are taken care of. Please send us an email at [email protected] with your order details so we can assist you with the technical issues or guide you through your options.
Thank you for your time and feedback! 🧡
Warmly,
The Sensate Team
K
Kevin D · 4 reviews · Verified · Experienced 2026-01-22 ·
★★★★★
I LIKE THIS PRODUCT!
Reply from Sensate2026-06-23
Hi Kevin, thank you so much! We are absolutely thrilled to hear that you love your Sensate. Thanks for sharing the good vibes! 🧡
Warmly,
The Sensate Team"
C
Charlotte Howard · 2 reviews · Verified · Experienced 2026-05-23 ·
★★★★★
Works for me - wouldn’t be without it
I’ve been using the Sensate device for at least 10mins daily for one month.
Pros:
- The Sensate makes me feel sleepy (and sometimes hungry) after just a few minutes so I take that as a great sign that it is helping with rest and digestion. Sometimes at night I will put it on for ten minutes and wake up still wearing it in the morning after a very deep sleep!
Cons:
- Other times it makes me jump slightly when it turns itself off after a session.
- I would prefer if it didn’t require the app because I don’t really want to be using my phone last thing at night - I don’t have Sensate plus and don’t care much for the audio. I would enjoy if it was just a button for on and off.
- I thought the battery life was 6 weeks but it’s more like 7 days.
Context:
- I bought it because I have a stomach condition l (Gastroparesis) and wanted something to encourage my vagus nerve.
- I’ve never tried any other brands so I can’t say for sure if this one is worth the money.
Reply from Sensate2026-06-25
Hi Charlotte, thank you so much for taking the time to share such a detailed and thoughtful review!
We are absolutely thrilled to hear that Sensate is helping you achieve such deep sleep and that you are noticing positive signs regarding your rest and digestion—especially while navigating a condition like Gastroparesis. Supporting the vagus nerve is exactly what Sensate is designed for, so reading about your daily success means the world to us!
We also truly appreciate your constructive feedback regarding the app dependency, the session-end transition, and the battery life (which typically lasts around a week of daily use, depending on the intensity settings). Notes like yours are incredibly valuable, and we are constantly sharing this kind of insight with our product and development teams to improve future updates.
Thank you again for making Sensate a part of your daily wellness routine and for trusting us on your journey! 🧡
Warmly,
The Sensate Team
VERY POOR SUPPORT. I WOULD NOT RECOMMEND THIS COMPANY.
Reply from Sensate2026-06-25
Hi Indarjit, thank you for sharing your feedback, and we are sincerely sorry to hear that you felt our support did not meet your expectations.
Our goal is always to provide a helpful and seamless experience. We can confirm that your request was processed and a full refund has already been issued to your payment method as part of our commitment to your satisfaction.
We truly regret that your experience wasn't a positive one, but we wish you the absolute best on your wellness journey. 🧡
Warmly,
The Sensate Team
Works as advertised. Used in therapy and now have it for personal use. Slows down panic attack forming and able to calm body
Reply from Sensate2026-06-23
Hi, thank you so much for the wonderful review!
It's amazing to hear that after using Sensate in therapy, it is now helping you personally to calm your body and manage panic attacks. We are so glad to hear that our device works exactly as advertised for you.
Thank you for sharing your journey, we wish you continued peace and calm! 🧡
Warmly,
The Sensate Team
The reason I rate the Sensate at 5 stars is because I live in my fight and flight nervous system and the sensate helps me relax at night and fall asleep quickly. I also find that I am able to sleep through the night rather than waking up at 2 am and starring at the ceiling.
Reply from Sensate2026-06-23
Hi Olivia, thank you so much for sharing your wonderful experience!
We are so happy to hear that Sensate has helped you step out of 'fight or flight' mode and into a state of deep relaxation. Saying goodbye to those 2 am wake-ups and staring at the ceiling is a massive milestone, and we are honored to be part of your nighttime routine. Sweet dreams! 🧡
Warmly,
The Sensate Team
B
Bill · 1 review · Verified · Experienced 2026-05-04 ·
★★★★★
Probably not worth the price
I was supposed to get a year of the "Plus" subscription with my purchase, but after several attempts to initialize it never did.
The free version of the app really doesn't have much of a value add on the device which costs $200+.
It's kind of nice and relaxing to use, but I don't know if it's actually worth the cost.
Reply from Sensate2026-06-25
Hi there, thank you for sharing your feedback with us. We are so sorry to hear that you’ve had trouble activating your complimentary one-year Sensate Plus subscription!
We completely agree that having access to the full library makes a huge difference in your experience, and we want to fix this for you right away. Please send an email to [email protected] with your order details, and our team will manually unlock your Plus subscription so you can enjoy all the tracks and features.
We are glad to hear you find the device relaxing, and we truly want to make sure you get the full value out of your purchase. We look forward to helping you get this sorted! 🧡
Warmly,
The Sensate Team
I’ve really enjoyed using the Sensate device. It has helped me feel calmer and more grounded, especially after stressful or mentally busy days. The vibrations and sound experience are very relaxing, and it’s become a nice part of my routine when I want to unwind and reset.
Reply from Sensate2026-06-23
Hi Eduardo, thank you so much for the wonderful review!
It’s amazing to hear that Sensate is helping you find calm and feel more grounded after busy days. We're thrilled that you are enjoying the combined vibration and sound experience, and that it has become your go-to way to relax and reset. Thank you for your kind words! 🧡
Warmly,
The Sensate Team
Not a great solution for me, and inconsistent customer support.
I found the device unpleasant, even at the lowest setting, especially having to use it with a soundscape.All the available audio was fake, even things like forest noises or cat purring that could have been recorded. The device also has a bright blue LED when it's on, which seems like a terrible design choice for something you're supposed to use before bed/when falling asleep.
I ordered this over the holidays, and shipping was quite slow, and then requesting a return and getting my refund were also very delayed. However, support was responsive whenever I reached out directly.
Reply from Sensate2026-06-25
Hi Gloria, thank you for sharing your detailed and honest feedback with us.
We are sincerely sorry to hear that the vibration intensity, the soundscapes, and the blue LED light did not provide the relaxing experience you were looking for, especially before bed. We take notes like yours very seriously, and we will certainly share your thoughts regarding the audio realism and the LED design with our product development team for future improvements.
We also apologize for the shipping and refund delays during the busy holiday season. However, we truly appreciate you mentioning that our support team was responsive and helpful whenever you reached out directly.
Thank you again for giving Sensate a try, and we wish you the absolute best on your wellness journey! 🧡
Warmly,
The Sensate Team
M
Marc · 2 reviews · Verified · Experienced 2026-04-28 ·
★★★★★
I wanted to return the device after two…
I wanted to return the device after two days. Unfortunately, even after my fourth message, no one had been able to reply.
After your message:
Thank you for your kind words. I returned the device on May 26, 2026. Today is June 26, 2026. I have received neither confirmation of receipt, nor a credit note for the device or the subscription. Then put your words into action!
Reply from Sensate2026-06-25
Hi Marc, thank you for sharing your feedback. We are sincerely sorry for any initial delay you experienced in getting a response from us.
We would love to reassure you that our team has now successfully connected with you, and your return request is currently being processed. Please check your inbox (and spam folder, just in case) for our latest update and the instructions on how to complete the process.
If you have any further questions, you can always reply directly to our email thread or reach out to us at [email protected]. Thank you for your patience! 🧡
Warmly,
The Sensate Team
