Sensate (www.getsensate.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 68% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
T
Therese Potter · 1 review · Experienced 2026-04-06 ·
★★★★★
This device is pretty neat
This device is pretty neat. You do have to stop and put on your headphones and the Sensate to use the device, obviously. The PLUS is a must as it has some really neat sound options. Now they do use a simple form to set up the subscriptions, but when I had an issue I reached out and got an email back quickly.
Reply from Sensate2026-06-30
Hi Therese! Thank you so much for sharing your experience with us!
We love that you find the device pretty neat, and you are spot on—taking those few intentional minutes to put on your headphones, place your Sensate, and just breathe is where the magic truly happens. We're also thrilled to hear you are loving the unique soundscapes in the Plus subscription!
Thank you for giving our customer service team a shoutout for the quick reply; we always want to make sure you're taken care of smoothly. Enjoy your sessions and happy relaxing! 🧡Hi there! Thank you so much for sharing your experience with us!
We love that you find the device pretty neat, and you are spot on—taking those few intentional minutes to put on your headphones, place your Sensate, and just breathe is where the magic truly happens. We're also thrilled to hear you are loving the unique soundscapes in the Plus subscription!
Thank you for giving our customer service team a shoutout for the quick reply; we always want to make sure you're taken care of smoothly. Enjoy your sessions and happy relaxing! 🧡
Great company. Great product. Great customer service.
Reply from Sensate2026-06-30
Hi Jillian,
Wow, thank you so much for the triple compliment!
Hearing that you love our company, our product, and our customer service truly means the world to our entire team. We work hard every day to make sure you have the best experience possible, and reviews like yours make it all worth it!
Thank you for being such a wonderful part of the Sensate family. Happy relaxing! 🧡
Warmly,
The Sensate Team
K
Karin · 3 reviews · Verified · Experienced 2026-03-19 ·
★★★★★
Really soothing
Reply from Sensate2026-06-30
Hi Karin! Thank you so much for the lovely feedback.
'Really soothing' is exactly what we aim for! We are so glad that Sensate is bringing those peaceful, calming moments into your day.
Enjoy your relaxation time, and thank you for being a part of our community! 🧡
Warmly,
The Sensate Team
Please give me more information on Sentate daily doses
Please give me more information on
Reply from Sensate2026-06-30
Hi Romer!
Think of your daily Sensate sessions like a vitamin for your nervous system—consistency is where the real benefits build up. Here are the basics for your daily routine:
👉🏻How long? Our sessions range from 10, 20, to 30 minutes. Just 10 minutes a day is enough to start lowering your stress levels.
👉🏻How often? You can use it as many times a day as you like—there is no risk of overuse!
👉🏻When? It's great in the morning to start your day calm, in the afternoon for a quick recharge, or right before bed for amazing sleep.
We recommend exploring the tracks in the app to find the perfect rhythm for you. Happy relaxing! 🧡
Warmly,
The Sensate Team
Prouduct works great but I am now on my third unit
The last two had mechanical issues and stopped working correctly
Customer care was helpful in getting replacement/upgrade
Reply from Sensate2026-06-30
Hi Joseph,
Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that the product works great for you and that our customer care team was helpful and quick in getting you those replacements and upgrades!
At the same time, we want to sincerely apologize for the mechanical issues you experienced with your previous units. We know how frustrating it can be to have your routine interrupted, and we truly appreciate your patience and loyalty throughout this process.
We have shared your experience directly with our quality control team to keep improving the hardware. We are confident that this third unit will be the charm and keep bringing you many peaceful moments! 🧡
Warmly,
The Sensate Team
I have a weird type of anxiety where my body is constantly in fight or flight mode. This does seen to help me snap out of that for a while. I recommend pairing this with breath work!
Reply from Sensate2026-07-14
Thank you so much for sharing your experience with us!
We completely understand how exhausting it can be when your nervous system feels stuck in a constant state of fight-or-flight. Hearing that Sensate helps you "snap out" of that loop and find some immediate, much-needed calm means the world to us.
Also, your tip is absolutely spot-on—pairing Sensate with conscious breathwork is one of the most powerful ways to amplify the vagal nerve stimulation and anchor your body back into the present moment.
We are incredibly grateful to be a part of your daily routine.
Warmly,
The Sensate Team
Hi Rachel,
Thank you so much for your great review! We’re delighted to hear that you’re enjoying your Sensate and that you appreciated our follow-up emails.
We always want to make sure you feel supported every step of the way. If you ever have any questions or need further assistance, please feel free to reach out anytime.
Wishing you many relaxing sessions ahead!
Best regards,
The Sensate Team 🧡
I love Sensate! Have used it every night since I got it 5 days ago. After the 10 minute session I put my ear pods away, shut the light off my phone and roll over to go to sleep. I'm not sure the app is fully working though but the device sure is! This device crossed my path at the perfect time in my life. I'm working on newly discovered health issues and Sensate gives my hope and motivation that I can affect real changes to my lifestyle.
Reply from Sensate2026-07-30
Hi,
Thank you so much for sharing your journey with us! We are deeply moved to hear that Sensate has brought you hope and calm as you focus on your health and well-being.
We want your experience to be 100% seamless, so if you'd like a hand getting the app working perfectly alongside your device, please reach out to us at [support email]—our team would love to help you get it sorted!
Wishing you continued rest and restful nights ahead!
Warmly,
The Sensate Team 🧡
W
Will Hogg · 15 reviews · Experienced 2026-03-25 ·
★★★★★
Love my Sensate 2
Love my Sensate 2! It is literally magic with how it subconsciously calms me and sets me up for a good nights sleep.
The customer service at Sensate was great for me too - Delfi went out their way to support my query!
Reply from Sensate2026-07-30
Hi Will,
Thank you so much for the lovely review! We’re thrilled to hear that Sensate 2 is helping you unwind for a great night’s sleep. Delfi was more than happy to help you out!
Wishing you many more restful nights ahead.
Warmly,
The Sensate Team 🧡
Hi All!
Great a device! I think my nervous system became calmer after just one weekend of using it.
Minus two stars for now due to the facts:
- a gift card was promised but was never delivered,
- one year of Sensate Plus for free was promised but never given.
I am not a type to complain, but, oh boy, if there is a promise and no delivery, that would be a good idea to explain what's going on.
Thank you!
Reply from Sensate2026-07-30
Hi Oleg,
Thank you for sharing your experience! We’re so glad to hear that Sensate has already helped calm your nervous system after just a few days.
We completely understand your frustration regarding the gift card and Sensate Plus access—when a promise is made, it absolutely should be kept. We sincerely apologize for this oversight, and we would love the opportunity to make things right for you immediately!
Please send us a direct message or email us at [support email] with your order details so we can issue your gift card and activate your free Sensate Plus membership right away.
Warmly,
The Sensate Team 🧡
I was going to order two Sensates for $499 with a $50 discount; I changed my mind due to S&H charges. I was immediately texted by Sensate asking why; after explaining, I was offered two codes: one for a (supposedly) larger discount and one for free S&H. I then ordered using both discount codes, which were accepted.
The final bill was actually more! I was given a discount of $49.90 (not $50) plus I got free S&H that was later added back on the final invoice!!
I was billed $449.10.
I complained and was now told that I could not use two discounts together!!!!! Had not been told that when the two discounts were offered.
I realized this was not a reputable business.
I cancelled my order, but instead they sent the package, against my wishes.
I contacted both PayPal and MC and told them the story and disputed the charge.
I returned the UNOPENED package via USPS; the desk clerk marked the package “REFUSED”. I told both PayPal and MC that I’d returned the unwanted package.
Sensate then had the gall to “offer” me a discount of $437.10 (minus the S&H)!!
I demanded a full refund of purchase price of $449.10, having returned the unopened package marked “refused”.
Sensate chided me for not accepting their offer!!! Now I have escalated the disputes. This is a very disreputable and disgusting company!
I’ve wasted hours of my valuable time fighting for a refund for a returned and unopened package THAT I DID NOT WANT — AFTER I LEARNED WHAT KIND OF A DISREPUTABLE COMPANY SENSATE WAS!!
Reply from Sensate2026-03-19
Hi Deb Peters, thank you for taking the time to share your feedback regarding your order #12706. We sincerely apologize for any frustration or confusion this situation may have caused.
As mentioned in our previous communication, both discounts were successfully applied to your order: code LR-46QNGM for $49.90, along with the free shipping offer provided afterward. Since the purchase included two Sensate units, the free shipping promotion applied to one item only, not both. We apologize if this was not clearly communicated or did not meet your expectations.
After our follow-up message, we did not receive a response from you. The package was later refused upon delivery, and a dispute was opened through PayPal. We would have been more than happy to assist you with a smooth return process had we been able to continue the conversation.
Please note that our return policy, as stated on our website, provides a full refund minus shipping costs. Additionally, when a dispute is opened, the resolution process may take longer, as it involves the payment provider and the transaction amount is held until the case is reviewed and resolved.
We are truly sorry to hear that your experience did not meet your expectations, despite the discounts applied. Our intention is always to provide a transparent and positive experience for our customers.
If you are open to it, we would be more than happy to assist you further, please feel free to reply to our last message so we can continue working toward a resolution. We remain committed to resolving this matter for you as quickly and fairly as possible.
Thank you again for your patience and understanding.
Warmly,
The Sensate Team
I received my Sensate about a week and half ago and have really enjoyed it. I’ve focused on using it once to twice daily for 10 minutes at a time and think that I’ve actually noticed some signs of a more regulated nervous system. I am simultaneously reducing caffeine intake and employing some other mindfulness techniques, but this has been an easy addition for bottom up processing, which I’ve found harder to work on than traditional top down methods.
My constructive feedback: Not sure that the app or equipment is advanced enough to justify the price — for what you pay, I would like to see some form of biofeedback or tracking methodology to support progress/relaxation (heart rate, breaths per minute, number of sessions/minutes, counting streaks of days used, journaling or logging capabilities, etc.)
The purchase of the Plus package is nice for greater access to soundscapes, but again, the process for activating is manual in world where everything seems to be automatic.
All in all, I’ve enjoyed adding this device to my tool box. As someone who tends to hyper-focus on breathing during things like meditation, having the option to passively relax and “turn off” is a welcome change.
Reply from Sensate2026-07-30
Hi Olivia,
Thank you for this wonderful and thorough review! We’re so glad Sensate is helping you turn off and support your nervous system regulation alongside your other mindfulness practices.
We also want to thank you for the honest feedback regarding the app features, tracking, and the Plus activation flow. We’re constantly working to refine our software and simplify our processes, so passing notes like these to our development team is incredibly helpful.
We truly appreciate your support and insights!
Warmly,
The Sensate Team 🧡
M
MegA · 3 reviews · Experienced 2026-03-17 ·
★★★★★
Wonderfully relaxing and easy to use!
Reply from Sensate2026-07-30
Hi Mega
That is wonderful to hear! Thank you for sharing the love and being part of our community. Enjoy your relaxation time!
Warmly,
The Sensate Team 🧡
M
Milena Kriz · 1 review · Experienced 2026-03-17 ·
★★★★★
Non existent customer service!
Non existent customer service!
I wanted to send my sensate back to
get it refunded and followed the instructions by sending an email to the customer team. I never got an answer. Sent another email a few weeks later - again no answer.
I feel very disappointed and upset with the service. I would still like to return the device, but how if customer service doesn't reply?
Reply from Sensate2026-03-18
Hi Milena, we are sincerely sorry to hear about the trouble you've had with your return request.
We’ve checked our records and don’t see an open ticket under this name. To resolve this immediately, could you please email us again at [email protected] with your order number?
Our team will prioritize your message and assist you shortly. Thank you for your patience and for bringing this to our attention.
Warmly,
The Sensate Team
C
Chad Phillippi · 1 review · Experienced 2026-03-01 ·
★★★★★
Sensate - Be Warned
First, the customer service is nearly nonexistant. You cannot schedule a call with them on their website; the calendar that opens up shows no available time slots for the rest of the year and there is no phone number to call them. I send at least 10 emails and form submissions on their website before I get a half-ass response that doesn't lead to a timely resolution. Second, the shipping took weeks longer than expected. Third, you must lay down and listen to their binaural beats to make it work. You can't really use it while you're working, which is why some people buy it, for work stress reduction. I don't want to take a holiday to de-stress, I can do that in Hawaii, I don't want to take a time out to lay down several times a day... And last, I now need to return it because my heart Dr. told me not to use this device. I've been trying to return it but again, not getting through to anyone at this company.
Reply from Sensate2026-07-31
Hi Chad,
Thank you for taking the time to share this detailed feedback. We sincerely apologize for the frustration caused by our support response times and the difficulties you faced with your return.
While we know some time has passed, we want to ensure your case was fully resolved. If you still need any assistance regarding your account or return, please reach out directly to [email protected] so we can take care of it right away.
Best regards,
The Sensate Team 🧡
Hi Garech,
That’s amazing to hear! Thank you for the wonderful review and for supporting our innovation. Wishing you many more relaxing sessions ahead!
Warmly,
The Sensate Team 🧡
This device is terrific!!!! I use it twice a day and carry it with me just in case.
Reply from Sensate2026-07-30
Hi Becky,
That is so wonderful to hear! We’re thrilled that Sensate has earned a permanent spot in your daily routine (and bag!). Thank you for sharing the love!
Warmly,
The Sensate Team 🧡
Excellent support, excellent product and results! It helps me calm down and relax
Reply from Sensate2026-07-30
Hi Konstantinos,
Thank you so much!
We’re so happy to hear that you’re enjoying your Sensate and finding it easy to use.
Wishing you many more relaxing sessions ahead!
Warmly,
The Sensate Team 🧡
It took two extended charge cycles to retain a charge that allowed device to function for longer than a 10 minute session. I purchased the Sensate Plus addon, but despite numerous efforts could not get it to deliver-the device kept pestering me to purchase what I had already paid for. Customer service response was lagging-took several communications before situation was corrected, but all seems good-for now.
Reply from Sensate2026-07-31
Hi Byron,
Thank you for sharing your candid feedback. Looking back, we know your initial setup—between the battery issues, the subscription hiccup, and our slow response—was far from the experience you deserved, and we deeply appreciate the patience you showed back then.
We’re glad everything was ultimately resolved, and we hope your Sensate sessions have continued to deliver a smooth and peaceful experience ever since!
Warmly,
The Sensate Team 🧡
A
Alex · 2 reviews · Verified · Experienced 2026-03-02 ·
★★★★★
It doesn't work!!!
Reply from Sensate2026-07-31
Hi Alex
Thank you for your feedback. We're very sorry to hear that Sensate didn't work for you. Even though some time has passed, our support team is always available at [email protected] if you ever need help or have questions.
Warmly,
The Sensate Team 🧡
