Harbor Freight Tools
Harbor Freight Tools（www.harborfreight.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 101 条用户评价，属于建筑与制造分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、价格、质量。数据最后更新于 2026-08-31。
Most reviewers were let down by their experience overall. Consumers frequently reported receiving defective items straight out of the box, noting that various machines often failed quickly or arrived missing essential components. People also expressed deep frustration over return policies, highlighting unexpected restocking fees, unhelpful store managers, and rigid receipt requirements. Some reviewers were happy with the affordable pricing, mentioning that they always managed to secure a good deal on various store items. A few other people also felt that certain power tools and equipment exceeded expectations, lasting for many years of regular use without any major functional issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Went to the Reno store looking for an item. I spent 20+ minutes looking for the item. Then I looked for ANYONE who could help. Not a single person on the floor! Nada!! Whatever, came home and ordered it from Amazon. That's $239 they are not getting....
Their website is pathetic often times unresponsive. This is not an isolated incident it is an ongoing issue on various platforms.
Just ended a phone call with HF "customer (no)service". Pretty clear, that the HF marketing strategy is: Flood the internet with worthless "in store only" coupons to dupe customers into the store (knowing that stores have zero inventory). It gets worse: The website and app USED TO HAVE A "search nearby stores" feature, which theoretically allowed customers to verify ACTUAL in-stock quantity, thus avoiding a useless trip to the store. OMG! That would tip off customers about the (not in stock) scam, so it's recently been deleted! Honest companies that run sale promotions, usually offer online ordering options, or rain checks, as a service to customers. HF does exactly the opposite, and it's no mistake. Clearly, HF deserves zero stars for a purposeful, deceptive scam operation. Longtime (former) inside-track-club member here.
Do not buy the $70 Cen-Tech 630 peek amp jump start from Harbour Frieght.. the charger will just stop working.. it stops charging, no lights come on, no longer can you jump start your car, leaving you stranded. No warranty after 90 days. You may be able to use them as a small boat anchor.
WELL WE BOUGHT A PREDATOR GENERATOR OCTOBER 31 2025 I UNDERSTAND THAT THERE'S A 90 DAY RETURN POLICY BUT YOU WOULD THINK THAT THEY WOULD WANT TO WORK WITH YOU ON RETURNING AND EXCHANGES SINCE YOU BUY A MEMBERSHIP BUT THEY WOULD RATHER YOU FREEZE THAN TO OFFER EXCHANGES AT LEAST ONCE BUT THEY WOULD RATHER IF YOU DON'T FREEZE TO BUY ANOTHER ONE WE TALKED ABOUT IT TO THEM TODAY
I drove 100 mile round trip to buy a log splitter. It not only wasn't in stock at that store it isn"t available in 10 different stores we checked. It looks like they would take the item down if there wasn't any stock to be had. I called customer service and received no help whatsoever! THIS CUSTOMER WON'T BE BACK!!!
At no point in the last 9 months have I been able to access their website to confirm that they have the product available online or in the store. Results, 5 trips that were Absolute wastes of time and money going there to turn around and having to order from another retailer. Every time the store employees either cannot by phone or in person say when and/ or if the item will or won't be available. The general attitude seems to be that wasting my time and energy going there is my mistake.
i really have a good experience with tools Harbir Freight 👍️👍️👍️
Love it when a chain sends out so called coupons to obtain a mailing list for spam and never stock up on the inventory that are included on coupons. I called 4 local stores after going to Keller store for latest store freebies and they were out day coupon started. Other stores were out quickly after. Nice scam to get people in the stores. Their products are hit and miss with some quality based and some made very cheaply. Floor jacks and power hand tools will not last and same with parts cleaners do buyer beware.
我在 Harbor Freight 店里花了不少钱，还办了 Inside Track 会员，就是为了能及时了解各种优惠折扣。今天收到一条优惠通知，就去店里买东西，结果被告知我没有会员资格，更离谱的是，他们连我过去12个月的大部分消费记录都查不到，包括所有大额消费。 说什么客户忠诚度，都是扯淡。商家对客户都不在乎到这个地步了，谁还会忠诚？
这家店他们宣传的商品总是缺货，而且总有各种借口。管理层效率低下，明显力不从心。他们花钱装修店铺，却不保持货架有货。客户服务严重缺失。去那里购物非常令人沮丧，而且麻烦多于值得。
Bought a tire puncture kit. Got a flat tire. Tried using the device, it bent and was unusable. Got the tire fixed at Costco. Returned to Harbor Freight. I did not have a receipt but it was labeled Harbor Freight I just wanted a kit that worked. I was not a member of their rewards program so I did not have a phone or other way for my purchase to be tracked. They wanted my ID but I was not comfortable with that. I will not be returning to Harbor Freight.
Bought a sun joe pole saw and guess what? They don't carry tension screws! Isn't that funny. Returning pole hedger just bought to avoid a future issue if need a part. Ridiculous when buy products that companies don't support.
Harbor Freight is a total chicken s**t outfit. And they are morons too. Chicken S**t: they sold me a dried out epoxy pkg that was not usable and, unbeknownst to me, the paper receipt says "all sales are final." I could hardly squeeze the paste out of the A and B tubes. I go back to get it replaced and I'm informed that all sales on that item are final and there is nothing they can do, given company policy. The message is "sure, we sold you a defective product but that's your problem, not ours" - based on the printed comment on the receipt. That response is not acceptable. Morons: last 20 years I've spent at least $100/year at HF. And, otherwise, that would likely continue for the next 10 years. To replace a product that they sold me for $5, would likely cost HF about $1. So, to maintain this anti-consumer policy and save a $1 for the bottom line, they have lost a customer that was likely to spend $1,000 over the next 10 years, resulting in a profit of $500. Save $1 and forego $500. Morons! I will never, ever spend another dime at Harbor Freight. Cheerz, Larry Grant
Awful tools, management and Corporate policies! Buyers beware
had a defective product and they charged me a restocking fee when I returned. meaning they are restocking a known defective product to sell to the next person who will return it and be charged a restocking fee. Best scam in the business
I went the Harbor Freight store on 9649 Lost Knife Rd Gaithersburg MD 20877. I provided a coupon but the total price seemed high. I asked the cashier if she scanned the coupon. She said yes. After getting my receipt, I noticed the coupon did not scan. I advised her the coupon did not scan. She huffed and puffed and said she scanned the coupon and there is nothing else she can do. I asked for a supervisor. She did not want to call a supervisor so she said the coupon doesn't work. I asked for a refund. She huffed and puffed again as if I'm now bothering her now. She wanted to make it as difficult as possible on purpose so she said I need to provided a driver's license number and phone number. The customer prior to me returned an open box item but she never asked for such info. So I asked why and she said it is required with a grin on her face. My biggest disappointment was the way the cashier spoke to me as if I was bothering her, very short, and providing BS responses.
I bought a titanium welder 125 in the palm coast store and it was defective. went back to the store to get a replacement and they didnt have one but was told by the manager they will get one tomorrow for me. went back and didnt have one , another manager told me they dont do that. I will have to go all the way to st augustine to get it. so I wanted to return it and they want to charge me a restocking fee of 25 dollars. what a bunch of thieves, I will never buy anything from there again and I am a member. NEVER WILL i buy a tool from there again.
Thay do not sell replacement parts for their power tools JUNK
Well my husband buys there all the time and is never is disappointed with his purchases at Harbor freight. That's a plus but I have an issue when I visit a store with him and I see these items out on display for everyone to have easy access to buy and do whatever. I believe these items should be under lock and key and when purchasing you ask for ID. I speak of machetes,blades, knives etc....Please consider the idea!! Thanks for your time
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