客服超棒
Very good customer service, responded to emails very fast
关于 Headphones.com
数据更新- 网站
- www.headphones.com
- 分类
- 电子与科技
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 190 条评价
- 差评回复率
- 27%（3/11 条）
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商家自述
Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
以上内容由商家自行提供，未经平台核实。Headphones.com靠谱吗？
Headphones.com（www.headphones.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 202 条用户评价，属于电子与科技分类，口碑优秀。好评高度一致，93% 的评价为 4 星及以上；商家回复了 27% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-07。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment. Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
These guys are legit
These guys are legit, and their YouTube channel is absolutely top-tier! I really love what they’re doing. I just wish there were more options and brand names available in the shop — but overall, it's a great store!
I was sent the wrong item
I was sent the wrong item. I received my shipment today, opened the box to find gaming headphones. My use is for a home recording studio which is why I bought the Sennhisers. Someone internally switched out a cheap pair of headphones that they don't even carry in a box where there were supposed to be new Sennheisers. They have contacted me and indicated they would be sending me the correct headphones. If that in fact happens, I would add another star to this review.
A great choice when shopping for audio gear!
Headphones.com has always been a great company to work with when searching for high quality audio gear. I’ve always had excellent interactions with their staff and great customer service. Thanks and keep up the great work!
Great price on discounted product
Great price on discounted product. Fast delivery with tracking updates. Would have been nice to know the headphones included a 4.3 mm cable instead of the XLR cable that is advertised as the additional cable.
Bad Odor.
I had gotten a set of Sennheiser Accentum's in from their clearance sale. They had a VERY funky odor on them, so bad even the shipping box reeked of it. To their credit, and hence the 2 stars, they allowed a return (not normally allowed on clearance sale items) and sent out another set from the same warehouse in Washington State, they even supposedly opened them and confirmed no odor this time....I got them in today and without even opening the shipping box that same musky/moldy smell was there. I didn't even bother to open it up. The smell is very offensive to me and I wont subject myself to it again. To confirm it wasn't me, I had a few friends smell the shipping box and they smell it too. They seem like nice folks here, pity the stuff they sell literally stinks. I hope they get this fixed, and soon.
Very knowledgeable people
Very knowledgeable people. Polite and professional.
Great Price
Fast shipping. Great price. Good communication.
Bro these guys a legit and they YT is…
Bro these guys a legit and they YT is goated! Love these guys only wish they had more options and brand names in shop but hey great shop! :)
Headphones.com have top notch customer…
Headphones.com have top notch customer service. I have bought several over 1k headphones from them.
极好的体验
Very cheap price. Very fast delivery. Very friendly staff. What more can you ask?
Great headphones at great price
I have purchased the Sennheiser IE900 at a warehouse sale. The headphones were new and came in the original, unopened box at a price way below retail. A great bargain!
Best online HiFi shop!
I took advantage of the (annual?) clearance sale for 3 items. 1 not very expensive and two that were up there. Even though they were pretty heftily discounted, the headphones.com team was on the ball when it came to responding and getting my items shipped to me as soon as possible. Taron and Andrew have put together a top notch team and run an excellent hifi organization. I can't recommend headphones.com and their people highly enough!
Amazing selection of products
Amazing selection of products, great customer service and great prices, what else can you ask for. They are a very trusted company in my opinion since they've been doing it for years. Also got a great youtube channel to teach you about audio stuff.
Delighted with my purchase and service received.
I purchased an item (cable) during the sale. The item was "open box." Upon receiving it, it may have been opened, bur maybe just to show someone the item. All wire ties and protective sleeves were still in place. It did not appear to have even been unwound. Extremely happy with the purchase, especially at the sale price. All staff were also helpful with communications. There was a small glitch with shipping, which delayed my recieving it by a day. It was on UPS and no fault of Headphones. A big Thank You to all.
ALWAYS Professional!!
ALWAYS Professional!! There is none better in the industry Competitive pricing & outstanding Service
Breadth of fresh air!
Their greatest offering is not the top brands or the cutting-edge products they carry, but their exceptionally personalized service. In this day of synthetic algorithmic interactions, this comes like a breadth of fresh air with every experience with them
Shipping changes were not communicated
Shipping changes were not communicated. They sent a gift card for the error
I ordered a "open box" Cobalt Dragonfly…
I ordered a "open box" Cobalt Dragonfly DAC and received it promptly. Upon first usage I plugged my headphone jack into the DAC and discovered it was broken. Disappointed, I went online and your chat service took my info. Several hours later I was notified with an apology that a new Cobalt DAC was on it's way to me. Sure enough in a couple of days it arrived and I am now loving it. Very impressed. Fantastic customer service! Bravo!
Looking for audio gears? here is the place.
They helped me find an amp that was really hard to get, and I was impressed with both the fair pricing and the excellent customer service. Everything went smoothly, and I’m very satisfied with the experience. I’ll definitely come back again in the future. Highly recommended!
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