Herbspro

Dear Customer, We sincerely apologize for the inconvenience regarding the product you received. Initially, we received your request for a reshipment of the correct item. However, upon review, we found that the version you were looking for is currently unavailable, and unfortunately, our distributor has not provided an estimated restock date. As a result, we have processed a refund for the affected portion of your order. The refund was issued on May 26, and it typically takes up to two business days to be reflected in your original payment method. We truly regret any inconvenience this may have caused and appreciate your understanding. Thank you Customer Service

Dear Customer, We sincerely apologize for the inconvenience with your order. We also regret any confusion caused by a communication issue on our end, which is currently under review. Please note that our phone lines and customer service team are fully operational. According to our records, your order was shipped on May 22, four days after it was placed, and was successfully delivered on May 27. As outlined in our policy, we offer same-day shipping, not same-day delivery. Orders placed before 2 PM PST are shipped the same day. We apologize once again for any inconvenience and truly appreciate your understanding. Thank you Customer service

Dear customer We sincerely apologize for the inconvenience and frustration this situation has caused. Your concern is absolutely valid, and we truly regret the delay in our response. Unfortunately, your email was unintentionally filtered into our spam folder, and as a result, we missed the opportunity to reply in a timely manner. On May 9, we provided the tracking information for your shipment. However, we’ve noticed that there have been no updates or movement in the tracking history since May 14. https://a1.asendiausa.com/tracking/?trackingnumber=AS004630350US To resolve this as quickly as possible, we’ve filed a claim on your behalf through Save by Package Protection. You should receive a confirmation email from them shortly, allowing you to choose between a full refund or a reshipment of your order. We deeply regret the inconvenience this has caused. Thank you Customer Service

Dear Customer, We sincerely apologize for the inconvenience caused. Once we were informed about the issue, we submitted a claim through SavedBy Package Protection, which serves as coverage for any inconvenience or damage your package may have experienced. We’re pleased to inform you that the order was refunded to your original form of payment on May 13. Please allow up to 2 business days for the refund to be reflected on your payment method. Thank you for your patience and understanding. Thank you Customer Service

Dear Customer As this product was not available in our inventory, we waited for confirmation from our distributor. Unfortunately, we were informed that the items are currently unavailable. As a result, the order was immediately canceled. Please note that you have not been charged for this transaction; any pending charge on your credit card has been reversed. We sincerely apologize for any inconvenience this may have caused. Thank you Customer Service

Dear Customer, Thank you for your message. Unfortunately, our distributor experienced a delay with some of the items you requested. We sent a delay notification on May 7, but it appears that the email may not have reached you. As per your request, the order was cancelled on May 8, and the charges to your credit card were voided accordingly. We sincerely apologize for the inconvenience this may have caused and appreciate your understanding. Thank you Customer Service

Dear Customer, We sincerely apologize for the delay in your order. As mentioned in our previous email, the items were originally scheduled to be shipped on April 28. However, due to unexpected delays from our distributor, the shipment was rescheduled and was shipped on May 6. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9434609106215500070536 The current estimated delivery date is May 12. We truly regret the inconvenience this has caused Thank you Customer Service

Dear Customer, Your order was shipped on May 6. Please note that international orders typically take 10–14 business days to arrive. According to the tracking information, the package is currently in transit. https://www.goforgps.com/tracking?search=GPS25050619185643VN We appreciate your patience and understanding. Please feel free to reach out if you have any further questions. Thank you Customer Service

Dear Customer, We would like to clarify that we did not receive any order from you, nor have we received any email regarding this issue at our customer support address: [email protected]. The only reason a credit card may be declined on our website is if the billing and shipping information do not match. As shown in the screenshot we provided in our previous email, both payment attempts were declined on April 28 and the transactions were not authorized. Multiple failed attempts may have caused a temporary hold or "pending" charge on your card due to a system-related glitch. We kindly ask that you allow a few days for the pending charge to disappear. If it does not, we recommend contacting your bank to request its removal. Thank you for your understanding. Please feel free to reach out if you need any further assistance. Thank you Customer Service

Dear Customer, We’ve contacted the carrier, and they have confirmed today that the item was lost in transit. As mentioned in our previous reply to your email on April 15, we were awaiting the carrier’s confirmation in order to proceed with a resolution. We sincerely apologize for this inconvenience. As a result, we have processed a full refund for your order today, April 17. Please note that it may take up to 2 business days for the amount to appear in your account. Thank you for your patience and understanding. Please feel free to reach out if you have any further questions or concerns. Thank you Customer Service

Dear Customer, The items are currently out of stock, which is why they no longer appear on our website. Unfortunately, we do not have an estimated restock date at this time. We apologize for the inconvenience and appreciate your understanding. Thank you Customer service

Dear Customer, Your order was shipped on April 1st, and the tracking information was sent to you via email. You can track your package here: https://a1.asendiausa.com/tracking/?trackingnumber=LX913672185US For reference, we received your order on March 27th and processed it on March 28th, 2025. Please note that all our orders are shipped within 3-4 business days. Additionally, our office is closed on weekends. Emails received during this time will be responded to within 24 to 48 business hours. If you have any further questions, please feel free to contact us again. Thank you Customer Service

Dear Customer, We sincerely apologize for the delay in shipping your order. Unfortunately, our distributor experienced a delay, which affected our shipping schedule as well. Your order was shipped today, April 2nd, and you will receive the tracking information shortly. We apologize again for the inconvenience caused and appreciate your patience. Thank you Customer Service

Dear Customer, We sincerely apologize for the inconvenience caused. Unfortunately, your order has been held in customs since March 17. The customs review process is beyond our control, and we are unable to expedite the review or release of the items. However, we have already raised a claim with Savedby Package Protection. If the package is not released in the coming days, you may request either a reshipment or a refund for your order. Please let us know if you need any further assistance. Thank you for your patience.

Dear Customer, We sincerely apologize for the inconvenience caused. Unfortunately, the distributor of this product experienced multiple delays in delivering the items to our warehouse. We continued waiting to ship your order as soon as possible, but after several days, the distributor informed us that the products would not be arriving anytime soon. As a result, we had to make the difficult decision to cancel your order. We truly regret any inconvenience this may have caused and appreciate your understanding. Please let us know if there is anything else we can assist you with. Thank You Customer Service