Herbspro (www.herbspro.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 52% give 1 star; The business has replied to 45% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
SCAM WEBSITE! They will take your money, then claim there was an issue with the payment, and leave it pending for half your life. So they essentially have your funds for as long as they choose, and you receive no order. AVOID AT ALL COSTS
They're selling natural toothbrush heads for electric toothbrushes that don't fit. Getting a run around on returning.
Scammy company that take money and don't delivery item and ignore emails asking for a refund. They should be investigated and shut down.
Do NOT order from this company. I ordered 2 items. They split it in 2 boxes/deliveries. The first arrived. The second was the incorrect item of lesser value which was a tea I would never use. I emailed 10x over a 2 week period and it kept bouncing back. I called, and the number is for a different company. There is absolutely NO customer support or accountability. This is an absolute sham website and they cannot be trusted. For shame that they continue being active. Look at all the other angry reviews. They need to be shut down.
I got a call from HerbsPro tonight about my order of coffee that was opened & the lady was very nice & told me what to do! Thank you!!!
I tried placing an order from the UK, the payment page didn't work. I tried several cards including debit and credit cards. It kept getting stuck. Now I've had 2 pending payments on my current account for over a week! Herbspro say to contact my bank which I have done several times, but they can't do anything about pending payment and the merchant has to reject them. From working in online retail myself I have dealt with this situation and I have rejected many payments manually into our system. For some reason Herbspro are denying that they can do anything about this. The customer service agents keep treating me as if I'm dumb by repeating that no payment was authorised and no order was placed. I know that! The payments are pending and stuck. So for your own peace, do not attempt to order from this website!
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was incorrect. (It was not.) But when I checked my bank account, I had three pending charges! I contacted my bank, then HerbsPro by email. Received a quick response to wait to see if they disappeared. So I waited a few days, and then received another follow up email to check on the situation and let me know they were not seeing any order or charges on their side. So high marks for customer service, but not so good on the order side.
Ordered 17 days ago and it still hasn't shipped
They don’t respond to emails or questions on shipping. No updates. Nothing gets shipped, but they charge you.
I received the wrong product: tape 1in instead of ¾ in (the website was mislabeled: I asked them to correct but they did not). I managed to get someone on the phone who promised to send me a return label within 48h. I never received it. Then I tried to call multiple (20X) times and was never able to get someone on the phone. I also emailed but received no response. Really sloppy web site and extremely bad customer service. I will never order from Herbspro again
Truly bizarre experience. I placed an order, but after a week there was no shipping status update. Multiple attempts to reach customer service went nowhere. Finally after 2 weeks someone answered, but it sounded like they were speaking another language and working out of their house. Totally unintelligible. The purchase was pending on my credit card, but never went through. The charge was finally dropped, and I found the product elsewhere.
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (looks like 4 cans must have fallen out on the way), and all 8 were so badly dented that we are worried that contents are now potentially unsafe to eat. Had been tightly packed inside a very flimsy cardboard box with almost no padding and very little tape. A label marked "RECEIVED IN DAMAGED CONDITION" was added by shipper (USPS?). After calling, emailing, and submitting photos to HerbPro and review by their "operations team", a full refund was provided. This was appreciated, but it should not have taken so much time and effort to justify and obtain approval. Their packaging procedure for products like this needs a serious overhaul.
Its been 2 weeks since order was placed. Order still hasn't shipped and support has stopped responding. Do not order from here.
I was sent the wrong product and despite contacting customer support several times I have yet to receive a refund despite returning the incorrect product
Placed an order for delivery to Australia. No issues and arrived fast I think it was only like 2 weeks or so. Will definitely use this site again.
They sent me the wrong items and now are not responding to me when I ask to return them and get a refund! I've sent them multiple emails and left them multiple voicemails to no avail. Absolutely horrible- I'm out $130! Stay away from this company!
Avoid at all costs!! They will tell you items are in stock then after a week email saying out of stock.
They raise their prices by the percentage of the sale they're running. For instance, the Black Friday 15% off sale that they are running... They raised all of their prices by 15% so nothing is actually on sale at all. This is very illegal in CA (where they are based) and they should know this. So disappointed in them for this. Up until now I've been happy with their pricing. I've ordered in the past. Their customer service is friendly but lacks. If your order is delayed they won't say anything, so you have to call to find out what is going on. It's fine that they sometimes have to wait for stock to come in, but they should at least tell you that certain items are out of stock and give the option to cancel, partially deliver, or just wait.
I ordered a Jarrow product. It's been two weeks and they still haven't shipped my product. I have emailed and messaged them multiple times and they will not respond. They are located in Hayward, California. If you sift through all the fake 5 star reviews there are a ton of people complaining about this issue. This is a scam business. Please avoid.
Ordered some melatonin from HerbsPro and received email to say I received points for placing order, but no order email. Checked account orders and no record.. yet money taken from my bank. Sent them two emails and left message on their chat system with NO reply. they area dirty company and now I am having to contest with my bank. DO NOT USE HerbsPro!
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