Came in a very timely manner and the…
Came in a very timely manner and the company has a very friendly vibe with emails and notifications.
About Herbspro
Data updated- Website
- www.herbspro.com
- Category
- Health & Medical
- Location
- United States · Hayward
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 45% (25/56)
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Is Herbspro legit?
Herbspro (www.herbspro.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 52% give 1 star; The business has replied to 45% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
its great
fast service and no problems
Your shipping is very slow wish it was…
Your shipping is very slow wish it was quicker tho but def buy from you again tho
The soap was what I expected
Service was great and fast
This is so easy to order from.
Reasonable price for my product.
You sent the wrong product
You sent the wrong product. I ordered the purple bottle/box as evidenced by my confirmation email photo. You sent the blue bottle/box which contains way less ingredients mgs as the purple bottle. I told you this as soon as I opened the package but you never replied. So here is your one star review.
Reply from Herbspro2025-02-07
Dear customer On January 30, you reached out to us regarding this issue, and we responded the same day with a return label for the item. Unfortunately, we never received a reply. When we contacted you by phone, we requested that you check your spam folder for our email and we offered a new return label. You informed us that the incorrect product you received had already been opened and was in use. We sincerely apologize for any inconvenience this may have caused. Please let us know if we can assist you further. Thank you Customer Service
Dishonest Company
Dishonest company and I would give negative stars if I could. It's been almost 2 weeks since I placed an order and my package says it's still in California and in fact the post office never even received anything from them to ship to me. I live in Michigan and when I tried to send multiple Emails they never replied. You stole my money and won't make it right. This company is a disgrace. DO NOT BUY FROM THIS COMPANY.
Reply from Herbspro2025-02-07
Dear customer Unfortunately, we did not receive any emails at our customer service address [email protected]. There are similarly named companies, so it’s possible you may have contacted one of them by mistake. We attempted to reach you by phone and left a voicemail regarding your order. Additionally, we have filed a claim with Savedby Package Protection due to the lack of tracking updates for your package. The claim has been approved, and they are now processing the refund you requested. We sincerely apologize for the inconvenience and appreciate your patience. Please let us know if you have any further questions. Thank you Customer Service
Selection of product and price was very…
Selection of product and price was very good.
Shipping issues with no customer support & communication
I ordered four bottles of shampoo. When the bottles arrived, there were only three bottles. I received no notification of this, and no notification that the fourth bottle would shipped at a later date. I tried contacting the company and could not get a hold of a representative. Nobody answered the phone when I called and it was weeks before an email was replied to. My fourth bottle finally arrive this weekend. Additionally, I purchased the shampoo through this company because the price was significantly lower than buying it at the store. However, when the cost of shipping was factored in (which was more than the four bottles) the price was about the same as if I walked down to the store to buy them. And given the shipping issues, this is what I will be doing next time.
Reply from Herbspro2025-02-20
Dear Customer We sincerely apologize for any inconvenience caused. Your order was shipped in two separate packages. Unfortunately, our distributor experienced delays in delivering the items to our warehouse. As a result, we shipped the available items first on Jan 14 and sent the remaining unit a few days later on Jan 29 . Both packages have been delivered. However, we apologize if you did not receive the tracking information for the second package via email. Please let us know if you need any further assistance. Thank You Customer Service
Excellent lotion -- Short plunger
Excellent lotion. Top plunger too short, needs additional 3/4 to 1".
I really like when they have in stock the product I'm interested in
I really like that they handle the products professionally and that the shipping is in a very reasonable time but I love most when the items I'm buying have a good price, I wish they would offer better deals when ordering more than 2 or 3 of the same product
I was looking for a very small pill holder…
I was looking for a very small keychain pill-holder on Google, and almost all that I found were too larger, until I came upon herbspro.com offering exactly what I was looking for. The price and delivery were great (so I ordered several, in order to have back-ups in case I lost one)!
Prompt delivery
Prompt delivery; good price
Absolutely brilliant item
Absolutely brilliant item, works great on my 3 year old frenchies ears, I got one before in uk, but now the uk ones don't have hydrocortisone in, I did get one (it was same price) but it didn't work at all, but luckily I saw Herbspro advertised on Google, and I now have a happy dog again, I would highly recommend this product to anyone who has a dog with bad ears
They sent what they wanted
I placed my order for 2 bottles for a specific product. I was sent something else. Seems to be that because they didn't have it they sent what they thought was close enough which it is not. I will not be ordering from these folks again!
Reply from Herbspro2025-01-28
Dear Customer We sincerely apologize for the inconvenience caused. After reviewing our email system, we found no record of receiving any email from you regarding this issue. As a result, we were unaware that you received the wrong item. To resolve this, we have sent you an email with a return label for the incorrect item(s). Additionally, we have left you a voicemail regarding this matter. If you are unable to locate the return label, please contact us, and we will be happy to resend it. We will process your refund as soon as we receive the returned items. Please let us know if you need any further assistance. Thank you Customer Service
Quality very good
Very easy to work with and great…
Very easy to work with and great communication through purchas and arrival. Thank you.
Exactly what I was looking for
Exactly what I was looking for. Thanks, HerbsPro!