Herbspro (www.herbspro.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 52% give 1 star; The business has replied to 45% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
C
Charlie · 1 review · Verified · Experienced 2025-02-14 ·
★★★★★
An unfortunate Waste
I didn’t actually get my order from them until later, when I needed them; for the Super Bowl they weren’t there. when I finally got to try the beans that were differently labeled from the website, which I thought was odd they were disgusting. The crazy part is that the flavor was delicious, but as you kept chewing on the beans, it had like a weird almost grainy texture.
Reply from Herbspro2025-03-13
Dear Customer
We sincerely apologize for the delay in your order and for any disappointment caused by the product. We understand how frustrating it must have been not to receive it on time.
As resellers of the items we display, we would like to clarify that the packaging and appearance of the products are entirely handled by the manufacturing company. While we understand your concerns regarding the product’s appearance, please rest assured that the items were not spoiled. Unfortunately, we are unable to modify the product's packaging or look. The product you received is the latest version sent directly from the manufacturer as part of our fresh stock.
We greatly appreciate your feedback. If you have any further questions or concerns regarding the package you received, please feel free to reach out, and we will be happy to assist you.
Thank you
Customer Service
b
barbara · 1 review · Verified · Experienced 2025-02-16 ·
★★★★★
PRODUCT WAS GOOD ARRIVAL TIME WAS ON…
PRODUCT WAS GOOD ARRIVAL TIME WAS ON TIME WILL ORDER AGAIN .EVEN THOUGH AMZON SAME PRODUCT WAS MUCH CHEAPER.
J
Jane · 3 reviews · Verified · Experienced 2025-01-26 ·
★★★★★
Re: HOPE SOMEONE CAN FIX
Re: HP456355
I hope this is the last bad review I need to give you. Pls look at the e-mails I've sent to you for specifics. Basically, I still haven't been given the 15% off you offered. Plus, I'm still missing a box of 12 & of the 24 poorly packaged bags I did receive, it turns out 5 were unsealed on top with a bunch of loose ones on the bottom. And no one has been able to make this right.
Reply from Herbspro2025-02-26
Dear Customer,
We sincerely apologize for the inconvenience caused.
We escalated this issue to Savedby Package Protection, and they sent you an email requesting verification of your inquiry to proceed with the refund. Unfortunately, it appears they never received a response from you.
Despite this, we have requested them to proceed, and they are now processing a refund for one case of your order, which was issued on February 24. Please note that it may take up to two days to reflect in your payment method.
If you have any questions or concerns, please feel free to reach out.
Thank you
Customer Service
F
Frank · 2 reviews · Verified · Experienced 2025-02-16 ·
★★★★★
got what I ordered
got what I ordered. It took awhile, though. Prompt but contradictory replies to email inquiries. Overall a good experience-- but be patient.
I received my order quickly. The product I needed I was physically searching for at several different stores. Now that I have ordered through HerbsPro I know where to order from moving forward for this product.
I've been buying this creamer on Amazon for a few years. It's so good, and I've never been able to find it at a store. I am trying to no longer support Amazon, so, I found my favorite creamer on Herbspro at a great price if I ordered several at a time. Great business that I will continue to order from. Thank you!
I can’t make it through winter without it.Quick and easy and here in days not…
Quick and easy and here in days not weeks. I was almost out of your hand saving product. The best smell ever!
This bar melts into your dry skin and now I have enough survive the winter.
M
Marion · 2 reviews · Verified · Experienced 2025-02-13 ·
★★★★★
They don't ship what they describe
I ordered the travel-edge meclizine and expected a case of 12 bottles as described in the description. However I only received 1 bottle. I have made several attempts to contact them online and via email and have received no reply. The price charged is outrageous for 1 bottle but good for a case of 12. I will not be buying anything from here ever again.
Reply from Herbspro2025-02-20
Dear customer
Regarding your inquiry, the product you ordered is listed as a single item. You can verify this on our website and in the order confirmation email you received at the time of purchase:
https://www.shorturl.at/shortener.php
We understand that there may have been some confusion regarding the product. In a previous email, we offered a return label and are currently awaiting your response to proceed with providing it.
Please let us know if you would like to proceed with the return, and we will gladly assist you.
Thank you
Customer Service
p
paul · 1 review · Verified · Experienced 2025-02-14 ·
I like the product but, the shipping and shipping time are disappointing! To much to ship and takes way to long
M
Marilyn · 2 reviews · Experienced 2025-02-13 ·
★★★★★
Poor customer service
I have tried to reach them repeatedly for last week. Their phone goes dark after pressing one or two for help. Placed order Feb 7th. Only received one confirmed email. So assume has not been shipped. No answer back from support email I sent either. Wonder if employees are all sick or company having problems. I live in SC, USA. Have no idea what s up with my order.
A White · 1 review · Verified · Experienced 2025-01-20 ·
★★★★★
Power Dolphus purchase
I found the Power Dolphus I wanted by going to the original manufacturer's website, but somehow I got 'popped' over to you. The product was easily traceable during shipping; arrived when you said it would & in good condition; and was a good price. I was VERY SATISFIED. Unfortunately, somehow I didn't connect that I had purchased it from YOU and not the manufacturer, so when I went to reorder today, I didn't come to you - and I paid more for the same product. I WILL REMEMBER when I need to reorder in a few months to come to your site instead of the manufacturer's - and hope you will still have Power Dolphus in stock and I'm able to purchase it from your site. I plan to be in touch with you in about three months - believe I've learned my lesson. Thank you very much. A White
s
samuel · 1 review · Verified · Experienced 2025-01-27 ·
I DEFINITELY DO NOT RECOMMEND IT. THEY WANT MY ACCOUNT STATEMENTS AND CARD INFORMATION TO BE SENT TO THEM. AFTER SAW THIS, I ASKED FOR A REFUND AND IT'S BEEN 1 MONTH AND THEY STILL ARE NOT SENDING MY MONEY. THEY CONSTANTLY MISS AND DON'T ANSWER CORRECTLY. IN SHORT THESE ARE SCAMMERS. I FILED A COMPLAINT WITH THE REQUIRED INSTITUTIONS. SHOP, AMAZON, SHOPIFY, PROSECUTION OFFICE. NECESSARY ACTIONS WILL BE TAKEN. YOU CANNOT MAKE MONEY BY FRAUDING PEOPLE, YOU WILL LEARN THAT, THIEVES!!!
Reply from Herbspro2025-02-20
Dear Customer
As mentioned in the emails we exchanged on our support email, we requested a verification of the payment information due to the high value of the order and because this was your first transaction with our store. Additionally, our system detected an error with the billing address, requiring us to verify the payment details. For this reason, we requested a document confirming the billing address associated with the credit card.
Unfortunately, the required documents were not provided, and the order was automatically canceled. Please note that the charge was not collected from your credit card, as it was only a pending authorization until the order was shipped. The charge has been voided.
You may verify this with your bank.
If you have any further questions, please let us know.
Thank you
Customer Service
P
Pete N · 3 reviews · Experienced 2025-01-23 ·
★★★★★
Reliable quick delivery of iffy branded product
An unusual purchace. Usually get 36-ct boxes, but on this day, HerbsPro had 18-ct boxes for less than half of 36-ct available-box prices, so got some while postponing larger order for better later prices. Prices have been creeping up. Came quickly. Container was undamaged. I use the underlying product for dry-throat/cotton-mouth, especially when sleeping. Product way cheaper than rivals, but QC is and always has been CRAP and just part of the price of goods. Misformed pieces, cracked/broken pieces, empty shrink-bubbles. Same uncorrected mnfctrng/packaging problems for years. Brand still best overall bargain
