Herbspro (www.herbspro.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 52% give 1 star; The business has replied to 45% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
I placed an order with HerbsPro expecting professional service, but waited weeks with no shipping update and zero response from customer support. My item never arrived and they ignored my follow-up emails. Unacceptable experience—avoid this company.
The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent overall, but improvements are needed.
Misled by incorrect advertising, they declined to address. Outside UK’s trading standards. Avoid this retailer.
I ordered a few items for eczema. The eczema then improved quite quickly as I'd tried a few things for it (inc air purifier, antihistamine, etc) so I didn't need those items from herbspro anymore. So I emailed herbspro and asked to cancel my order. Their customer service officer Aiden replied to me promptly and cancelled my order immediately (thankfully it hadn't shipped). Thank you!
Completed a simply order for dental floss but the wrong item was delivered. Sent Herbspro numerous emails regarding this matter and they directed me to send photos of the product that was delivered, the bar code, and a couple of other photos. They "promised" that if they could not send the correct item they would refund my money. That was over 3 weeks ago and not correct product nor refund, not answers to any of my followup emails. I would NOT recommend this company! Additionally, their website for follow up simply sucks.
All went perfect as expected - fast shipping
Was supposed to have shipping in three to four business days after that getting free shipping. it is 12 days later and they say it won't even start to be shipped until 2 days from now. I called and they told me it was out of stock - without ever telling me. It was a product that I needed as an emergency for my health. I will never use them again and recommend to Windmill not to use them that as retail customers. They give their company a bad name.
Herbs n prums help me great deal I always by that this product from herbspro thank you for you service
Payed for order, but it never been sent. Support through email and other services are ignoring on purpose. Never recomend, this is SCAM. Lost 260dol
I ordered my facial cleanser on July 30th and it hasn’t arrived almost 3 weeks later. It says it’s been in customs or retention since august 8th. Customer support hasn’t responded to any of my emails therefore I’ve gotten no updates since August 8th.
Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my orders,it took two weeks to arrive to france.
Nothing shipped - I don't think it's a real business. Said the product was in stock and would ship in 3-5 business days, it's now 7 days and nothing. I'm worried that they have my credit card number because this place does not seem legitimate.
Very good service. Took just over a week to the UK and order was processed in 3 days. Multiple communications and assurances via email were received. Order was protected by SavedBy package protection for around a pound. Shipping was about £15 to the uk. Shipping confirmation was received within 3 days and tracking by Asendia and Royal Mail worked to keep me informed while it was on the way. There were no issues at customs. The item I ordered was well priced and not readily available from anywhere else in the uk apart from eBay where costs and shipping costs are high with no guarantee of arrival. So all in all a positive experience that I hope can be repeated in future orders. :)
Great prices and selection!! Glad I found this awesome online shopping store!!
Ordered on the 11th June and no update of shipping. Emailed 3 times no answer... maybe think twice before ordering
Ordered products on May 6th. They have never arrived. I've emailed customer support 3 times , zero response. When I look up the tracking number it appears not to have left yet, even though I receieved an email saying your order has shipped. I provided the shipping number to the third party shipping company, they told me the shipping number didn't exist! So this company is a scam? Super disappointed in their lack of professionalism and response to their customers. My advice NEVER buy from this website.
DO NOT PLACE AN ORDER WITH THESE SCAMMERS! My elderly father was robbed of £152. When he was after one item £29.00 FRAUD TEAM ARE NIW INVESTIGATING. DO NOT TOUCH THEM
I placed an order and received an email saying the package has been shipped. However, when I checked, the package was missing one item. I emailed to enquire on the missing item on 5 June, but there has been no response after a week. I also see that the shipment has not moved at all, just a label created but waiting for seller to provide package. If it is trying to resolve the problem on the backend, at least send an email to say so. I am starting to wonder if this is a scam retailer.
I ordered from herbspro in January but never received the shipment. I followed up with 3 emails and a message through their website and didn’t receive an answer to any of those queries. I did get an email in March asking me to rate their service, I again told them that I had not received the shipment. In my experience this company is a complete scam.
Dear Customer, Thank you for reaching out. We received your message through a third-party service called RealReviews, which is why this email was filtered into our spam folder—since it wasn’t sent directly from your personal email address. After reading your review, we took immediate action and have initiated a Save by Package Protection claim on your behalf. You will soon receive a notification from them requesting that you verify your information and indicate whether you would prefer a reshipment or a refund. You’re free to choose whichever option works best for you. We sincerely apologize for the inconvenience caused and appreciate your patience. Thank you Customer Service
Order taking well over more than a month. No updates from tracking. No replies from support emails to my questions. No refund received and I have yet to receive it (updated 7th June 2025).
Dear Customer, As mentioned in our previous communications, we have submitted a claim to Save by Package Protection on your behalf, due to the lack of tracking movement on your order since March 28. To resolve the issue promptly, we have also initiated a refund for your order. The refund should appear on your credit card within two business days. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out. Thank You Customer Service
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