Dear Customer
We sincerely apologize for the delay in your order and for any disappointment caused by the product. We understand how frustrating it must have been not to receive it on time.
As resellers of the items we display, we would like to clarify that the packaging and appearance of the products are entirely handled by the manufacturing company. While we understand your concerns regarding the product’s appearance, please rest assured that the items were not spoiled. Unfortunately, we are unable to modify the product's packaging or look. The product you received is the latest version sent directly from the manufacturer as part of our fresh stock.
We greatly appreciate your feedback. If you have any further questions or concerns regarding the package you received, please feel free to reach out, and we will be happy to assist you.
Thank you
Customer Service
Dear Customer,
We sincerely apologize for the inconvenience caused.
We escalated this issue to Savedby Package Protection, and they sent you an email requesting verification of your inquiry to proceed with the refund. Unfortunately, it appears they never received a response from you.
Despite this, we have requested them to proceed, and they are now processing a refund for one case of your order, which was issued on February 24. Please note that it may take up to two days to reflect in your payment method.
If you have any questions or concerns, please feel free to reach out.
Thank you
Customer Service
Dear customer
Regarding your inquiry, the product you ordered is listed as a single item. You can verify this on our website and in the order confirmation email you received at the time of purchase:
https://www.shorturl.at/shortener.php
We understand that there may have been some confusion regarding the product. In a previous email, we offered a return label and are currently awaiting your response to proceed with providing it.
Please let us know if you would like to proceed with the return, and we will gladly assist you.
Thank you
Customer Service
Dear Customer
As mentioned in the emails we exchanged on our support email, we requested a verification of the payment information due to the high value of the order and because this was your first transaction with our store. Additionally, our system detected an error with the billing address, requiring us to verify the payment details. For this reason, we requested a document confirming the billing address associated with the credit card.
Unfortunately, the required documents were not provided, and the order was automatically canceled. Please note that the charge was not collected from your credit card, as it was only a pending authorization until the order was shipped. The charge has been voided.
You may verify this with your bank.
If you have any further questions, please let us know.
Thank you
Customer Service
