HitPay

hi Muhammad, thanks for your feedback! we're glad to hear that our service has been valuable for your business. :)

Hi Thank you for the direct feedback, and we sincerely apologise for the disruption this has caused to your Booking.com VCC processing. The manual card-entry option on the HitPay POS app was removed globally as a deliberate risk-and-compliance decision — manual key-in carries materially higher fraud and chargeback exposure than authenticated card flows, and as a regulated acquirer in SG, MY, PH, AU and the US we have a duty to protect our partners from that risk. Card payments (including Booking.com VCCs) remain fully supported via the Payment Link option inside the HitPay POS app — our team has shared the exact steps with you on email, and our CEO Aditya has also followed up with you directly.

thanks so much fr the 5 star review! fast support is something we take seriously, glad the team's been quick to jump in whenever you needed them. appreciate you taking the time to leave this!

thanks for sharing this cosworth! love that HitPay's Tap To Pay is making it easy to accept cashless payments right from your iPhone! Yay to hearing that you receive payments feels effortless now, that's exactly what we're going for. thanks for being with HitPay!

Hi Shopping Galore team! Thanks for taking your time to share your feedback. Our team would be glad to investigate and better understand the exact issue you’re encountering so we can see what may be causing the behavior you described. We’re always open to making adjustments and improvements that can help make the experience more convenient and efficient for our users! Our team will be sending you a follow up message directly and assist from there. :)

Hello, we’re sorry to hear about your experience, this is not the level of service we want you to have with us. We understand how frustrating the delays and lack of timely communication must have been. Please know that our team is closely monitoring your case to help ensure a resolution as soon as possible, particularly regarding your verification and payout concern. We also take your feedback about communication seriously and will review this internally. Thank you for your patience, and we appreciate you bringing this to our attention.

Thank you Saruchi, you are lovely! <3 Thank you for sticking with us as well! Really glad fast payment processing, easy payouts, lower processing fees, and the POS system have made things simpler for your business day to day. and knowing customer service has been quick to resolve things means a lot too! More success to your very beautiful jewellry also!!

thank you for the 5-star rating enovacab!

thanks Kri! happy to hear that inventory management and in person payments have been running smoothly for you. and yeah, we're constantly building to expand HitPay's payment capabilities across Southeast Asia, so it means a lot that you're noticing those updates. glad the team's been there to support along the way! thanks for sticking with HitPay, more good stuff coming.

waaaaa <3 <3 thank you for the 5-star review on HitPay quoc!!

thanks so much for the 5-star review on HitPay! glad HitPay's payment gateway has been convenient and easy to use for you, that's exactly what we aim for.

Hello Alvaro, Thank you for your feedback. We understand how concerning it must have been to have your account closed without a clear explanation. Please note that all account approvals and closures are subject to our Compliance team’s review process and must adhere to applicable regulatory requirements and internal verification policies. These reviews are conducted carefully and consistently across all accounts. Due to the nature of these regulations and internal policies, we’re unable to share specific details regarding individual account decisions. We understand this may be frustrating, and we sincerely appreciate your understanding in this matter.

Thanks for your review! We’re glad to hear that our services have made a positive impact on your business. We look forward to continuing to grow together with you! :)

Thank you for sharing your feedback! We’re glad to hear this :)

Thanks for your support! We’re really glad to hear that you find HitPay straightforward and easy to use. Our customer support team is always here to help if you need any assistance! :)

Thank you for your taking your time to share your review! We’re really glad to hear that you find the app intuitive and that it’s been able to support your specific needs. It’s especially great to know that offering your customers more payment options has helped boost your sales as that’s exactly what we aim to do. Our customer support team is always here to help if you need assistance with anything!

Hi Kuriee, thank you for your positive feedback! We’re glad to hear that you found the onboarding process easy and smooth. We also appreciate your thoughts regarding the eKYC verification experience. We’ll take note of this and share it with our team internally, as we’re always working to improve and provide the best possible experience for our users. :)

Thank you for sharing your feedback! We’re glad to hear you’re enjoying the app and our services. :)

Hi Dr Arvin! Thank you for your continued trust since 2023 and for sharing your experience. Glad to hear our team, especially Tracy, Mel, and Via were able to assist you through the transition and keep everything running smoothly. Thank you for your patience and partnership! :)

Hey Jerome, Thanks for your feedback! We’re glad to hear that our platform and team has helped you in running your business. We appreciate your support!