HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
以上内容由商家自行提供，未经平台核实。HitPay（www.hitpayapp.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 306 条用户评价，属于商业服务分类，口碑良好。84% 的评价为 4 星及以上，10% 为 1 星；商家回复了 97% 的差评；评价主要围绕使用体验、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Easy to use and install; it is an all-in-one platform that makes it easy to track our sales and inventory. It is especially useful during pop up events to facilitate fast and easy payments for our customers.
Thank you for sharing your experience! We’re happy to hear that you find the platform easy to use and install. :)
Easy to integrate. I'm a non coder so it's good for me. Payments are simple, reliable, and everything is easy to manage in one place. It saves us time and lets us focus more on the business.
Thank you for your kind feedback, Alyssa! We’re glad to hear that you found the platform easy to integrate, especially as a non-coder. :) Our goal is to make payments simple, reliable, and easy to manage all in one place, so it’s great to know it’s helping you save time and focus more on growing your business!
We’ve shortlisted a few payment systems available in SG. And we all agreed on choosing Hitpay as our payments solution for our tradeshows. We’ve tried and tested hands-on. And we can tell you, No Regrets. It’s efficient, seamless and hassle-free. We also can tell you, Highly Recommended!
Hi Ghost Guard! Thank you for your kind words. We hope to continue our partnership!
Terrible customer support. Deleted my account without informing me before hand.
Hi Shaun, We’re really sorry to hear about your experience, and we understand how this could have been frustrating. Your account was removed as part of our routine dormant account review, which is conducted in line with regulatory requirements. Accounts with no transaction activity over an extended period (12 months) are flagged as inactive and may be deactivated accordingly. Prior to this, we did send out an email notification to keep you informed, but we’re sorry if this may have been missed or unclear. If your primary intention is to use our platform for referrals, we recommend signing up for a partner account instead. This option is specifically designed for referral-based use cases and will not be affected by dormant account reviews, while still allowing you to earn commissions. You can find more details here: https://docs.hitpayapp.com/partner/overview We’d be happy to assist you further and help you get set up in the most suitable way. Feel free to reach out to us anytime at [email protected], and our team will be happy to guide you through the options. :)
One of the worst payment processor I've worked on. 1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is the right payload for creating transactions. 2. Sandbox fails, they updated to deprecate the webhook url as a payload so we are testing to move on into the new implementation but webhook are not sending. RE: Update on this They are quick to resolve the issue on sanbox.
Hello, We’re sorry to hear about your experience. We’d like to share that while we aim to support as many payment methods as possible in our sandbox, some partners may not fully support testing environments. This can result in limitations when using specific payment methods during testing. We’d really appreciate the opportunity to assist you further and better understand the issues you faced. If you’re open to it, could you share your email with us? Alternatively, you can reach out to us directly at [email protected], and our team will be more than happy to help with your integration and any questions you may have. We’re always here to help and would love to turn this experience around for you.
All are good, payout timing of T+3 could be shorten though.
Thank you for sharing your feedback! we’re glad to hear everything else has been going well. We appreciate your suggestion on payout timing as well, and please know we're continuously working on enhancing our services. If you need any help, feel free to reach out anytime!
The most complete payment gateway Make us easier targeting foreign country Easy to use I have recommended many friends to use it
Hi Min Heng, We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve. It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
Hello Naeem, Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
Hello Solah, Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊 We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
Hello Clara, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear. We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to [email protected]. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful in helping me set up an account!
Hey Tony! Thanks for taking the time to share your experience :) Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.
Hi Stefan! Thank you so much for the kind words and thoughtful feedback! We’re glad to hear that HitPay has been a great fit for your POS and online setup :) It means a lot to our team to know that our service has made a positive difference, and we truly appreciate your support and recommendation! We look forward to continuing to support your business as you grow 😊
I am extremely disappointed with HitPay’s handling of chargebacks. Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee. What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me. I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work. If you run a small business, be aware: HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees. I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.
Hello Edward, We’re sorry to hear about your experience and understand how frustrating chargebacks can be, especially for small business owners. Chargebacks are initiated and decided by the cardholder’s bank, and unfortunately, the final outcome is determined by the bank based on their assessment of the case—not by HitPay. While we do our best to submit all evidence provided by the merchant (such as invoices, delivery proof, and terms & conditions), the bank may still rule in favor of the cardholder. In such cases, the disputed amount and chargeback fee are applied in accordance with card network rules. We understand how this can feel unfair, and we truly empathize with the impact this has on your business. Our team is always available to help guide merchants through the chargeback process and share best practices to help reduce future disputes. Our team will be glad to assist you further on any question or concern you may have!
They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.
Hello Amin Thank you for sharing your feedback. We understand how frustrating this experience can feel. Please note that all applications are reviewed thoroughly by our compliance team, and decisions are made strictly in line with our internal policies and applicable regulatory requirements. In some cases, even when documents are submitted, we may still be unable to proceed with an application following our review. We do not hold customer funds without cause, and any actions taken are aligned with our obligations as a regulated payments provider. If you would like further clarification on your case, we encourage you to reach out to our team at [email protected]. we’ll be happy to review and assist where possible. :)
poor customer service, they block credit card payments without any notice
Hey Shang Rong, Thank you for your feedback! To ensure secure and compliant transaction processing, payment rules and controls are in place, which may occasionally result in certain card transactions being restricted. These measures are designed to protect both merchants and customers. If you have questions about a specific transaction, please reach out to us at [email protected], and our team will be happy to help!
Their system of sign-up is complete rubbish. They put you on a waitlist for almost a month, and you have to contact them via email to "expedite the process". When contacted, they'll ask you once what your business does, then ghost you. They haven't responded back; it's been 2 weeks. Was having high hopes for this one, but their onboarding kills it. I'll change my review if they can fix this right away.
Hello Robin, We’re sorry to hear about your experience and understand how disappointing this must have been. We know how important timely communication is, and we apologize for the delay and lack of follow-up you encountered. While all applications are subject to regulatory and compliance reviews, we acknowledge that our communication in this case did not meet the standard we aim to provide. We take feedback seriously and will review this internally to improve our onboarding experience and communication. If you are still open to it, please reach out to us at [email protected] so our team can review your case and assist further!
Hello Felix, thank you! can always reach out to us anytime. :)
I recently had an incredibly frustrating experience with HitPay Payment Solutions Sdn Bhd, and I feel compelled to share my story so others can be aware. While I understand that my company did not qualify for an account with them and respect their decision, what I cannot accept is their complete lack of professionalism in handling the process. Their platform allowed me to set up and work extensively on my account while waiting for approval, leading me to invest significant time and effort to configure it for my business needs. As someone who is differently abled with deformities in both hands, any work I do takes considerable effort. Despite my challenges, I am determined to succeed, which makes this experience even more frustrating. Instead of notifying me of the rejection, HitPay simply ignored me—I had to reach out myself to find out my application was denied. To make matters worse, when I appealed directly to their CEO and COO, neither of them had the courtesy to respond. Instead, a staff member, Paula Vitan, replied in a dismissive and rude manner. Is this really how a financial service provider should treat potential customers? This kind of unprofessionalism and lack of respect is unacceptable. Financial service providers should be held to a higher standard, and HitPay has failed terribly in this regard. I hope others take note and think twice before considering their services. If this is how they treat people before even opening an account, imagine what happens when you actually use their platform. Be warned.
Hi Vinodh, Thank you for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment this caused. We understand how much time and effort you put into setting up your account, and apologies that our communication did not reflect the same. While all applications do go through required regulatory and compliance reviews, we acknowledge that we should have been more proactive in keeping you informed. We sincerely apologize for the delays in updates and for the frustration this experience caused. Your feedback is important to us, and please rest assured we will be reviewing this internally so we can do better.
Hitpay is fuss free to integrate with my website and the fees are very reasonable as well.
Hello! Thank you for the feedback! We appreciate your support and are happy to be part of your journey with HitPay. :)
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