HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward.
Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
“As a merchant, I have plenty of options for payment solutions. I switched to HitPay during the COVID period because I didn’t want to be tied down with an annual subscription, despite their higher fees. The payment process has generally been smooth, with timely transactions. However, the after-sales service needs improvement. As a small business, I feel like my concerns aren’t given much attention. I’ve encountered some issues and found their support unfriendly, and there seems to be a fee for assistance, which wasn’t clear when I signed up.
Additionally, I requested door decals to promote their services after relocating, but was disappointed to learn I needed to collect them in person during their office hours, which isn’t convenient. Occasionally, their system requires an update while I’m processing a payment in front of a customer, causing delays.
Overall, I’m giving 3 stars because the payments are reliable and smooth, but improvements in customer service and system efficiency would make a big difference.”
After almost a year finally replied to me and still no actual solution but instead was told to email them directly. I have moved on to AXS and HitPay is siting inside my drawer now. :(
HitPay 回复2026-07-10
thank you for the detailed feedback, this is genuinely useful for us. glad the no annual subscription model and timely transactions have worked for you since switching during COVID.
on the rest, we hear you and want to make this right. after sales support should never feel unfriendly or unclear on fees, and that's not the experience we want any merchant to have. we'd also like to look into the door decal collection process and the mid transaction system update issue you mentioned, those are fixable operational gaps, not things you should just have to work around.
could you share your registered email or reach out to [email protected] so our team can address these directly?
Easy to use. The process is seemless and all transactions are transparent. The client relation officers are friendly and helpful.
HitPay 回复2026-07-10
thank you Gabriel for the 5-star review! seamless and transparent transactions bec of HitPay, that's the goal. and really glad our client relation officers have been friendly and helpful, that human side of support matters a lot to us too.
Peace of mind when our customers made payments via HitPay because their secure payment link system is unique to each customer,
Innovation and creativity are the other two things that HitPay has shown us over the years using their products.
HitPay 回复2026-07-10
thank you Benny! peace of mind for your customers with unique secure payment links, that's a big part of why we built it that way. and really glad you've felt HitPay pushing innovation and creativity over the years, that means a lot coming from someone who's been with us a while.
Hitpay has allowed my customers to pay via PayNow which is a more commonly used payment mode now. As a trusted payment gateway, it means safe transactions for both customers and my business. As a business owner, I am also assured that the payments come through on time. So it is a win-win for both my customers and me!
HitPay 回复2026-07-10
thank you for this eunigyou! win-win is exactly the vibe we're going for, PayNow being easy for your customers and safe, on time payments giving you peace of mind as the business owner. glad HitPay's pulling that off for you.
Hitpay has been a great platform for all of our POS and invoices. It is easy to integrate and switch between different hardware, i.e. tablet, phone, laptop and connection between devices on bluetooth printers is seamless. Data extraction for monthly revenues and transactions are easy to retrieve. Also on the payment options, they have been progressively adding new payment options.
HitPay 回复2026-07-10
You're awesome too! <3 Thank you for giving us a 5-star review!! <#
Great for Singapore SME's, you can integrate many local SG BNPL options like atome, grab paylater. For overseas, since there is wechat and alipay+, you can accept payments from many asian countries.
Sad that there is no BNPL integration for overseas users like klarna though
HitPay 回复2026-07-10
thank you for this, really detailed and helpful! glad the local BNPL options like Atome and GrabPayLater work well for Singapore SMEs, and WeChat Pay plus Alipay+ opening up payments across Asia. good callout on Klarna and BNPL for overseas users, we'll pass that along as a feature request to the team.
Great payment system for my client and company never fail to improve and add more payment method exp WeChat . And great customer service support
HitPay 回复2026-07-10
thank you Daniel! glad HitPay's been reliable for your client and business, and love that you've noticed us continuously adding payment methods like WeChat Pay, that's the direction we want to keep going. good support along the way too, appreciate you noting that.
Hitpay is a no brainer for small businesses. You can get started (and a lot more) with a zero monthly subscription package. It's easy to use and if you did enter to but a terminal the prices are competitive.
HitPay 回复2026-07-10
thank you Dave, "no brainer" is a great way to put it! zero monthly subscription to get started, easy to use, and competitive terminal pricing if you go that route, that's HitPay built with small businesses in mind.
Using Hitpay has allowed us to automate our payment processing. The fee structure is transparent and the multiple payment options was helpful to ease our customer’s payment capabilities
HitPay 回复2026-07-10
thank you! automating payment processing with a transparent fee structure and multiple payment options for your customers, that's exactly what HitPay's built for. glad it's easing things on your end.
The WeChat pay not so user friendly,
When I created an amount for the QR code, Screenshot the QR code and email to my customer for payment, But once I close the app, The QR code is not valid anymore, This is the problem, My customer may scan the QR code few hours later, I couldn’t leave the app open all the way
HitPay 回复2026-07-10
oh no, i'm sorry to hear this. can you retry? i thinkkk it might be fixed already :D
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