Hi there,
We're sorry to hear that your experience with both our product and our checkout process didn't meet your expectations. We understand how frustrating it can be when a product doesn't deliver the results you were hoping for, and we also appreciate your feedback about the subscription option and our return fee.
Your comments are important to us, and we'll be sure to share your feedback with our team as we continue working to improve both our products and our customer experience.
Thank you for taking the time to share your thoughts with us. If there's anything else you need help with, feel free to reach out to us.
- Honest Paws🐾
Hi Marla, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience.
We always aim to clearly inform our customers whether they're selecting a one-time purchase or a subscription during checkout, and we also send confirmation emails with subscription details. We understand how frustrating this situation was, and we apologize for the disappointment.
We reviewed your account and can confirm that our team has already canceled your subscription. If there's anything else we can do to help or if you have any additional questions, please don't hesitate to reach out. We're always happy to assist.
- Honest Paws🐾
Hi Karen,
We're sorry to hear you feel this way. We weren't able to locate any recent interactions associated with your review, so we'd love the opportunity to learn more about what happened and make things right.
Please reach out to our team here: https://www.honestpaws.com/pages/contact-us. We'll be happy to look into your concerns and do everything we can to help.
We appreciate your feedback and hope to hear from you soon.
– Honest Paws 🐾
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We never want any customer to feel ignored or have a negative interaction with our support team. We sincerely apologize if we fell short of your expectations.
Regarding Onward Checkout+, this is an optional service that provides benefits such as shipping protection, free returns, and an extended satisfaction guarantee. We understand your concerns about how it appeared during checkout, and we're sorry for any confusion this may have caused.
Your feedback is valuable, and we'll be sharing it with our team as we continue working to improve the checkout and ordering experience for our customers.
– Honest Paws
Hi Erin,
We sincerely apologize for the experience you described. We understand how frustrating it must have been.
This is not the level of service we strive to provide, and we're sorry for the inconvenience caused. Please know that we take feedback like yours seriously and will be reviewing this situation with our team as we continue working to improve our processes and customer experience.
We appreciate you bringing this to our attention and regret that we fell short of your expectations. Please continue to communicate with our team and we hope you give us a chance to make things right.
– Honest Paws
Hi Casey,
First and foremost, we are deeply sorry for the loss of your dog. We understand how difficult this time must be, and we're sorry that your experience added to your frustration.
After reviewing our records, we can confirm that we provided a complimentary return shipping label and have already processed your refund. If you have not yet seen the funds reflected in your account, we recommend checking with your bank or credit card provider, as processing times can vary.
We appreciate you bringing your concerns to our attention, as feedback like yours helps us identify areas where we can improve our customer experience. If your refund has been received and your concerns have been resolved, we would be grateful if you would consider revisiting your review.
Please don't hesitate to reach out if there is anything further we can assist with.
– Honest Paws🐾
We’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, especially when timing matters for your pet’s comfort. We understand how frustrating the shipping issue and your interaction with our team must have been. Your feedback is important, and we appreciate you bringing this to our attention.
Hi Kathy. We’re very sorry to hear about your experience, and we truly apologize for the frustration this has caused. This is not the kind of experience we want for our customers. We’re always working to improve our ordering process and website functionality, and we will make sure to look into what may have happened here. Please reach out to our support team so we can investigate the double charge and assist you further. We’d really like the opportunity to make this right.🐾
Hi Diane. We’re sorry to hear about your experience and understand how frustrating delayed tracking updates can be. It’s not uncommon for tracking information to take some time to reflect movement right after shipment. We checked your order, and our records indicate your order has been delivered.
If you still need help or have any questions, please contact us directly so we can make this right for you.🐾
Hi there! We really appreciate you taking the time to share your experience. It’s wonderful to hear your pup is enjoying her food so much with the addition of our CBD oil and staying playful and happy. With smaller dogs, even a little extra can sometimes affect digestion, so scaling back as you’ve done is a great approach. If anything unusual continues, your vet can help guide you further. Thanks again for trusting Honest Paws and we’re glad to be part of your pup’s routine.🐾
Hi Tamera,
We sincerely apologize for the experience you had with your order. We understand how stressful this must have been, and we want to assure you that our team is actively working with you to resolve the issue.
Thank you for sharing your feedback. It’s important to us, and it helps us improve our processes to better serve pet owners in urgent situations like yours.
We sincerely apologize for the inconvenience and understand your frustration. It looks like the return label email may not have reached you. To help resolve this quickly, please call us or reach out through our other channels: https://www.honestpaws.com/pages/contact-us, and we’ll make sure your refund is processed right away.
We appreciate your support of Honest Paws and thank you for giving us the chance to fix this.
We truly appreciate you sharing this! It means a lot to know our customer service made a difference, and we’re so happy our product helped your pup find relief and enjoy life again.🐾
Hi Laura, we are so sorry for your loss and for the trouble with your order. This is not the service we aim to provide. We will review your experience with our team to improve how we handle situations like this. Thank you for your honest feedback.
Thank you so much for the kind words! We're really happy to hear that Genesis was able to help and make your experience a positive one. Thanks again for being part of the Honest Paws family! 🐾
We’re really sorry to hear about your experience. Our team does its best to process and ship orders quickly, but delivery times can sometimes vary once the package is with the carrier.
This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. We will review your interaction with our team and reach out to you with the next steps.
- Your Honest Paws Family
We’re sorry to hear about your experience. Our goal is always to be transparent about subscriptions, which is why we send out order confirmation emails. This certainly isn’t the experience we want for our customers. Please reach out to our support team at your convenience so we can take another look at your order and see how we can help.
- Your Honest Paws Family 🐾
