Honest Paws

DishonestPaws Won’t Honor 30 Day Risk Free

This review is about disHonestPaws 100% RISK FREE 30 day money back guarantee. When one highlights that across their website they really should mean it Purchased four of their CBD mobility dogs 250mg across three orders. First two orders we found that their CBD oil didn’t help our 38 pound pup. Third order we ordered two more crossing fingers hoping for some good results. Nope, so in the meantime we tried another brand of CBD oil for dogs which thankfully seems to be working fairly well. So we called honestPaws to get a return authorization for the two newest bottles. Rep Jenifer said they’d honor their RISK FREE guarantee for just one bottle - they will cover the one opened bottle but not the second unopened bottle. What?!!? That makes zero sense since they’re all the same product and obviously the second bottle isn’t going to work. Identical product same order. Nope only applies to the one opened bottle. So I said I’d open the second bottle, try it and afterwards since we know it’s not going to work call them back and request to return both opened bottles. Also asked for a supervisor callback. Didn’t hear back, I called same 1-844-729-7790 and this time got Mariam. Explained that we had two opened bottles of their 250mg CBD for dogs and wanted to return them under their 30 day risk free guarantee. She asked how many orders total have we made so I explained the orders of one, one and two bottles of CBD 250mg dogs. Sorry, she said their RISK FREE guarantee only applies to someone’s first order! What??!!? Immediately I explained that I had spoken to their Jennifer earlier and about our conversation and Jennifer said no such thing. Said Jennifer explained that they’d honor their satisfaction guarantee only if bottles were used/opened and Jennifer would money back guarantee the opened bottles from our third order. Now Mariam says alright we can only take care of one bottle but not the second - because Mariam finds the notes from earlier call with Jennifer (actually Genesis but Jennifer didn’t care to clarify such as I called her Jennifer a dozen times on the phone call) Well which is it? RISK FREE guarantee only applies to customer’s first initial order or returns for opened bottle but not your second unopened bottle? Or returns for just one of two opened bottles? Changing scripts. Do or say anything to reject your RISK FREE money back guarantee request. Asked for a supervisor callback right before Mariam hung up on me. So different answers different scripts. HonestPaws is in no way wanting to stand behind their products nor honestly honor their so called satisfaction 30 day RISK FREE money back guarantees. They don’t make it easy. They don’t want to stand behind their products nor uphold with a little integrity their claims of satisfying customers. Reasons for writing this honest review. RISK FREE should mean no risk or am I stupid crazy? Especially after purchasing four bottles. A bunch of lying caca from a very dishonestPaws

how can you dtermine before you try…

how can you dtermine before you try their product whether your pups will like it or not...ythey hide under dr murrays and do not stand behind dr murrays warranties sad phone company

First their product is inferior and…

First their product is inferior and non-effective. I am also very upset with the Honest Paws Trustpilot store's checkout process, noting that the "subscribe and ship" option is checked by default, leading to unwanted recurring charges. Then they charge $5.99 for return of product.

Trick you into a subscription; hard to cancel

The product was fine. But I was tricked into signing up for a subscription. When I realized it, I contacted them immediately. They said they would respond by email. Then the next shipment allegedly was shipped. Then they emailed and said they couldn't cancel because it already shipped. If that weren't enough, I tehn went online to try to cancel the subscription. They of course bury the cancellation and include options in the cancellation click-through that are designed to trick you into keeping the subscription. I will never purchase from them again.

Terrible customer service

Horrible Customer service - Beware of Extra charges added before Checkout

Customer service is Horrible & some contacts rude! I had trouble getting a response & then they ignored my complaint. When ordering, an automatic “Onward Checkout+” - $2 - was added to my invoice. Although I opted out, it was added anyway. I was told it could not be removed… & not even a future credit was offered. BEWARE of the little $2 things they add to your orders… it can easily go unnoticed but it helps them make a lot more money!

Sent Wrong Item, Never Corrected

Absolutely terrible customer service....Honest Paws sent me CBD for cats after I ordered CBD for dogs. They made me ship back the wrong product before they would send me the correct item that I ordered. Why should I be inconvenienced for your mistake? Then, when they shipped the correct item, they sent it to the completely wrong address--not the one listed on my order. At this point, I need to accept the $70 loss. Honest Paws--get your customer service under control.

Absolutely HORRIBLE customer service

Absolutely HORRIBLE customer service. My dog passed the day after I placed this order. I then asked if i can return the package unopened. I was told yes but i had to pay $6 shipping. I didn't care. I sent it back and they received my package on 5/21. I have been emailing daily with no response about my refund. I just want to stop thinking about this. I called their customer support line multiple times and each time it days its out of their business hours. i called both time IN their business hours. I have no idea what else to do other than report them to my credit card company and the better business bureau.

First and most important is that the…

First and most important is that the "Calm" oil did nothing to help with my senior dog's nighttime anxiety. Literally did nothing! Second, the ordering process is really sketchy. They trick you into ordering two bottles at checkout. I immediately emailed to say I didn't want the second bottle and to please refund me. I never received a response but then got an email saying my "subscription" had been updated to one bottle instead of two. So I did not get my refund as requested and I have two bottles of worthless oil.

I paid for expedited shipping

I paid for expedited shipping, called customer service and was informed the product is moving Standard shipping. It has been a week, it is still not here with one old girl in pain. When I challenged the customer service rep and asked for a discount, she hung up on me. Your shady shipping tactics have lost you an entire family of seven animals future business. Do better.

Beware of switched pages

This isn't anything about the product, but if they are as sneaky as their web page is...i dont expect anything less. I went to purchase a product and they switched up the page which then charged me double. I went to cancel it and all of a sudden, the cancellation tab is not working. This is horse crap and i will NEVER buy from them again. I noticed on their page that it does not state which state they are located in. I will fight this one with my credit card company.

Scammers

While I did get the response below from the seller, tracking wasn't available until the day before I received the product which was almost 2 weeks after they charged my card. The product was sent back and forth between Kentucky, to California, then back to Kentucky before coming to Nevada. My opinion of this company has not changed. Unable to get shipping information. I ordered a week ago and the post office tracking is still showing that only a label was printed and that they are not in possession of the product. I'll call the customer service is extremely vague, they say that it's in "regular shipping" whatever the heck that is supposed to mean. I had to keep asking questions to find out how they sent it, finally the girl told me it was with DHL and then DHL will pass it on to the post office. Well we're a week into this and still unable to get tracking. I'm disputing my credit card and canceling the order and going somewhere else. I will not deal with fraudulent people.

Ok so not gonna lie I literally looked…

Ok so not gonna lie I literally looked up what kind of crack or “nip” do they put into this CBD oil?? I have the most pickiest eater of a puppy. I have tried probably over 20 different foods. She does love the farmers dog, but sometimes she’s still being picky and when I just do a little droplets of the CBD oil on her food it’s gone in two seconds….. honestly I’m still convinced there’s like puppy crack in there but she’s also so playful and happy. The only difference I’ve noticed is with her poop is a little bit mucousy probably because I added too much cause she’s a little nugget so I have cut it down.

This company will do nothing to help you! Avoid at all costs!

⭐☆☆☆☆ (1 star) — if I could give a lower rating, I would Order #HP843442 This was one of the worst customer experiences I’ve had. I realized immediately after placing my order that I had selected the wrong product for my dying dog. This was time-sensitive and based on guidance from my hospice vet. I emailed customer support right away to cancel or correct the order and was told it would be escalated to their “specialty team.” Here is their exact response, We noticed that your order currently includes the Mobility CBD Oil - 250 mg for Dogs 25-50 lbs. Since you'd like to change it to two bottles of Well CBD Oil 125 mg for dogs under 25 lbs, and your order was just placed and is still unfulfilled, we’ll transfer your request to our specialist team. They’ll review and assist with making this product change for you. Thanks so much for letting us know—our goal is always to help our dogs get just what they need! 🐾 Best regards, Kindly, Your Honest Paws Virtual Assistant (powered by Ai)🐾 Instead, hours after the product had already shipped, I received this response: “Hi (name), Thank you for confirming! We appreciate your flexibility. If any assistance is needed in the future, we’ll be sure to reach out.” This response was completely disconnected from my request. I did not confirm anything. I was asking for urgent help to correct an order. It’s clear that no one did a damn thing. There is no real customer support here. No accessible phone number, no accountability. When I finally reached someone, i was told they don’t staff weekends and that my order was never going to be changed anyway. That certainly isn’t what their email said! A company serving pet owners, often in urgent and emotional situations, should operate with care and responsiveness. This company does not and yet feels comfortable signing an email, Thanks so much for letting us know—our goal is always to help our dogs get just what they need! What I needed was a cancellation or the right product to be shipped asap. Your uncaring incompetency just added more pain and I’d never use this company if you expect even basic customer service. By the way even though their scores are high on trust pilot you may want to read the last 5 or 6 including this one. Repeatedly this company basically expresses care and then couldn’t give a damn about their actions. And they replied that they appreciate the feedback and are glad to be helping me. Let me be clear this company hadn’t done a single thing at any time to make things right or help me take care of my dog!

I have bought and used Honest Paw…

I have bought and used Honest Paw mobility chews for my dog for the past 4 years. Great product, undeniably. However, I recently lost my 15 year old Cavalier King Charles and I had 3 unopened bags of the chews. I reached out to the company and was told they would refund my if I sent the unopened product back. The rep stated they would send me a return label to expedite the process. I have been waiting on a return label (via email), as the customer service rep stated I would receive. I was hesitant to even contact them in the first place, but I did just to check, as these are fairly expensive. Again, I have not seen an email or heard a word about a shipping label to return them. The point is if they were not going to refund me the cost, why say so... Very disappointed.

The kindness and compassion of the…

The kindness and compassion of the customer service team is just the best! The product is great too, and provided relief for our pup, until they no longer needed it and were running free!

Extremely unsympathetic for 'pet people'

Placed order on 2/15, received on the 23rd. Upon receiving order advised customer service that my dog had passed on the 21st and asked if I could return it for a refund - they were very kind and said to keep product and would issue a refund. Imagine my surprise a month later when I received notification, they had charged my card and were shipping a 2nd order. Upon contacting customer service again, I was told WHEN they received confirmation that the product was being returned, they would issue a refund and actually cancel my autoship this time. I genuinely believe this is horrible customer service. I should not have to deal with paying to return ship something when they were notified and I am dealing with the loss of my pet. Extremely unsympathetic for 'pet people'. They need to take a lesson from Chewy and how they deal with pet loss.

Genesis was simply amazing!

Genesis was simply amazing, caring, thoughtful and without hesitation cancelled my subscription that I accidentally hit when I ordered. Most companies argue, won’t do a thing to change the situation. This company went above and beyond. The best customer service I’ve received from a company ever!!! And I’m serious. Genesis, you are a compassionate soul! :-)

I would NEVER order from this company…

I would NEVER order from this company EVER again! They are NOT HONEST. I paid $10.99 for 1-3 day business shipping and I’m not even expected to get my product until 1 week later!!! I called customer service and they offered no resolution at all and gave some fake excuse how this is acceptable!!

Unwanted subscription. Scam.

I placed a single order for some CBD tincture for my dog and got stuck with a subscription I didn’t ask for. I gave the company a chance to make it right and they refused. There’s nothing honest about Honest Paws. Avoid like the plague.