Honest Paws

Be very careful when you checkout or…

Be very careful when you checkout or they will continually bill you , definitely dishonest paws, Plus their hemp oil is bogus , no effect whatsoever

Customer service is garbage.

They’re awesome to work with for a…

They’re awesome to work with for a return and the products are great! Thank you!

Great product, great customer service

We used this product for traveling with our dog, let him sleep through the trip! When he was diagnosed with an aggressive and untreatable cancer we used it to keep him comfortable. I loaded up on healthy supply as he loved them. Sadly he passed rather quickly and when I notified the company, they were kind to refund the unopened product. How very considerate. The bags will be going to the local shelter today to help with the New Years eve noise. Thank you to the Honest Paws team.

Did not work for our girl

We tried the CBD mobility chews for our 14 year old golden retriever mix who has weakness in her back legs due to arthritis. I gave them to her daily at the dosage recommended and they did not work at all for her. She also did not seem to enjoy eating the dry dog bone shaped “treats”. I have contacted the company several times to try to login to my account and each time they do not send me the password reset. I am trying to cancel my subscription as it is expensive for a product that does not work for us. I contacted the vet to start on an anti inflammatory and she has had much improvement with that instead.

Amazing product!

We purchased the calming CBD oil hoping it would help our dog, Lilly, and the results are more than we ever could have hoped for. Lilly is a rescue and due to her traumatic past she has PTSD resulting in nightmares and a lot of fears. When we got her as a foster we were prepared for her to pass due to to injuries and the infection. We were preparing to make her as comfortable as possible and have her last days be filled with love and affection but she pulled through. I can happily say shes my first foster failure, we adopted her last year. Due to her life before we got her she would wake, shaking and terrified from nightmares and all we could do was try and comfort her. Anxiety medicine didnt work, a weighted blanket for dogs didnt work, happy ears didnt work. Nothing worked. We tried everything anyone suggested and then we found Honest Paws. The first night we gave it to her she only woke three times with nightmares instead of the seven times the night before. Almost six months later she will maybe have one a week now. Before Honest Paws she was terrified of the dark, noises, fast movements, and the stairs. Now shes less anxious and can even walk up and down the stairs by herself. She can sleep without lights on and she can go outside after dark. I cant thank Honest Paws enough, she's living her best life and a part of that healing is from the CBD oil. She isnt just living, shes thriving now and it's amazing to witness it. Thank you Honest Paws, you helped make Lilly's life better and nights easier.

Our older dog was experiencing pain

Our older dog was experiencing pain, and I was looking for something to help his joints. Knowing a little bit about hemp oil, I gave these guys a try. Are dear Duffy, was worse than I thought. His heart gave out and we had to put him down before it even arrived in a couple days. It’s sat on our counter for about a week. When I finally got around to it and messaged Honest Paws, it was late Saturday afternoon and I received a very nice message about returns instantly from their AI. Early Monday morning, I received a human response that was way beyond my expectations! They started out talking about the great loss we had with our dog, and they said do not worry about sending back the product. They suggested donating it to a friend who may need it, and they were sending a full refund! I am very impressed with how they handled this issue. In today’s world, we don’t get a lot of people who really care and their actions show that as a company they really do care!

While I am very happy with the product…

While I am very happy with the product itself for my dog, I really wish we had the option to get non-child proof caps just like the pharmacy provides us. I find the caps on some of the bottles very difficult to get open. I wish I had an appropriate container to transfer the contents too, but I don’t and wouldn’t have to if we had the option to choose a non-child proof bottle. Please do better for us seniors and others who may have difficulty opening the bottles for whatever reason.

Nothing honest about Honest Paws

Subscription and credit card security monthly fee was inadvertently added to transaction. Customer service cancelled entire transaction including product order immediately at my request however my credit card was charged on 11/27 and still has not been refunded. My attempts at resolution so far have been unsuccessful. I cannot reach a real person, only AI. This has been a horrible experience.

Product works

Dogs love your products & the CBD mobility has really helped my dog.

Highly recommended products

I am older, not great with computers and at first had a great deal of difficulty trying to get an order completed and sent in. After several several messages, I was able to get a person to help me with the problems I was having. So it ended up being a very successful transaction. My little rescue,Dachshund/Chihuahua mix and companion dog, is getting older too, and these were personally recommended by her Vet to keep her comfortable as she ages. Thank you for helping me to get what she needs to continue feeling well and being with me for as long as possible! Victoria Kemp

Product does not work

Incompetence at it's finest.

I've previously had good cs. This time? HORRIBLE! I will be buying directly through Amazon or Chewy. They sent the wrong flavored cbd chews that Joe has from a subscription for literally years! When I inquired, they forced ME to prove what I got instead of knowing what they sent. Why am I doing THEIR job?

Absolutely loved the Cbd mobility…

Absolutely loved the Cbd mobility product that I bought for my 101/2 year old lab . It worked great. Unfortunately we lost him last week. Honest Paws CS was so wonderful about canceling my auto ship and refunded my most recent shipment and said I could donate it.

qbou

very good goood

They sent my order to Kansas and I live…

They sent my order to Kansas and I live in Arizona. They insist that I input the Kansas address, but I did not. My order summary also shows that I used an expired card. Obviously, I did not input an expired card because the card I actually input was charged and I never received my product. They are refusing to refund me.

Thank you for your understanding and…

Thank you for your understanding and prompt response.

Great service & products

My daughter gave me Honest Paws “calm” products to try, and they worked very well for my mini Aussie; so I placed an order for more. Unfortunately I forgot to use the referral code for $10 off. I emailed the company, and Genesis took care of it promptly. Great customer service!

Quick response & personal touch

My Ozzy passed away and I was having difficulty accessing my account to cancel a subscription so I reached out to customer service. I received confirmation of the cancelation within 24 hours along with some very kind words & condolences regarding Ozzy's passing. I really appreciated the personal touch.

Outstanding Customer Service

Honest Paws customer service is outstanding! They were responsive to my inquiries in an unbelievably short turnaround. This company is one to be trusted. They truly care about the customer experience