HotelPlanner 是一家旅行技术公司，结合了专有的人工智能/机器学习功能和 24/7 全球客户服务网络，通过单一平台无缝满足所有旅行者酒店的需求。 HotelPlanner 是一家个人、团体和企业旅行预订提供商，专门提供独特的“封闭用户组”折扣率。
以上内容由商家自行提供，未经平台核实。HotelPlanner.com（www.hotelplanner.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 202 条用户评价，属于旅游度假分类，口碑良好。82% 的评价为 4 星及以上，15% 为 1 星；商家回复了 100% 的差评；评价主要围绕客户服务、价格。数据最后更新于 2026-08-12。
评论者对这家公司的体验非常好，他们经常注意到该团队提供的真正卓越的支持。顾客经常称赞工作人员在协助预订各种酒店时非常有礼貌、乐于助人且耐心。评论者非常欣赏代理商接听电话的速度以及使整个预订过程完全顺利且无压力的程度。 然而，与直接通过酒店预订相比，一些人对意外的高价格和额外费用感到不满。其他一些消费者也认为严格的取消政策和意外的账单费用给他们的整体体验带来了极大的挫败感。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。安德烈非常专业、有礼貌、很有耐心。
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
席琳很有礼貌、体贴、周到、专业。谢谢你！她让预订变得又快又容易。
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
如果我再次被重新安排到这家公司，我会弄清楚如何直接去酒店。当我打电话时，我被告知我正在直接与酒店通话，那是一个谎言。然后他们鬼鬼祟祟、卑鄙无耻，预订了错误的夜晚，然后向我收取了 600 美元，而不是全额退款。当我第三次打电话要求纠正这个问题时，他们声称发生这种情况的原因是我正在与人工智能代理打交道，但我知道这不是真的。我正在和一个故意这样做的人说话。我从事人工智能工作。这不是问题。 更新：他们回复这篇评论说他们找不到我的预订，这也是一个谎言。我已经再次通过电话与他们交谈，我的预订很大程度上已在系统中。实在是应受谴责。
Greetings, We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at [email protected]. We look forward to hearing back from you and assisting! Kindly, Melanie P.
非常专业，乐于助人，很早就了解
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
丹妮卡，帮我找一家有按摩浴缸的酒店，因为他们没有可用的。这就是我想要的只是一个按摩浴缸。
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
你错了......我在三月份在凯悦酒店预订了 3 个房间并用信用卡付款。卡的最后 4 位数字是 5184。我被收取了 1400 美元。由于我们的一位朋友去世了，我取消了预订。 尾号为 5184 的卡已不再使用，并且从当时到现在已被取消。我有证据证明我的卡被收取了 1400 美元，我很乐意让我的银行和律师参与您的愿望......在我知道这将得到纠正后，我会给您我的卡的新号码。
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. If you have any further questions or concerns, please feel free to contact us at [email protected]. Kindly, Briana S.
打电话时要求办理入住，被告知。可以，当我到达那里时，我被告知没有房间，直到我下午 3 点预订，这非常不方便，因为 2 个孩子已经在车里待了 15 个多小时，酒店的工作人员很棒，对没有房间感到非常抱歉，并试图通过打电话给其他地方来纠正。
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
告诉垃圾人工智能，我被锁在门外，直到明天才能找到锁匠。我反复说我需要在凌晨 2 点办理入住。 AI说一切都很好。情况不太好。到了酒店，他们什么也没有。入住时间为下午 3 点。告诉 AI 6 齿毫无意义。 一场噩梦，因为你不会雇用人类员工。
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
她非常有礼貌，我们获取完信息后，她发现房间已被占用，她给我们找了一间新房间，她非常高效
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
她非常耐心和友善。 与残疾人一起工作是一项艰巨的工作，这位年轻的女士非常理解，我很欣赏她的善良。 谢谢你有这么好的女士为你工作。
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
阿兰娜很专业而且很有礼貌。此外，她知识渊博。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
当我男朋友的航班取消时，尼丽莎帮了我很大的忙。她在短时间内帮助找到了一家酒店。
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
大卫很擅长解释一切。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
预订代理非常乐于助人、友好且专业。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
我们安排了宠物友好的酒店并预订了房间，当我们到达时他们说他们不接受宠物。免费收取 9.99 美元。
Greetings, Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at [email protected]. Thank you for your understanding and patience! Kindly, Melanie P.
他做得非常出色，他甚至一直按住电话直到我拿到卡。还打理生意。真是个好工人🙏🏾💯💯💯💯💯💯
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
尽管我们无法预订一块房间，但我还是能够获得以任何其他方式都无法获得的价格。 谢谢你！
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
共 202 条符合条件的评价
Allianz Partners USA
Onetravel
Super.com
Guest Reservations
Priceline
CheapOair.com
Travel Insured International
Travel Guard