The worst bank I had to deal with. Aside from terrible and outdated service policies, They can terminate your account anytime without revealing the reason. They just terminated the account Risky!!..awful services,nor safe not secure!!!. I know most banks have a reputation for fraud but I can affirm this one is the best one of a kind.
HSBC has a global network;If they terminate the customer s account in one country then another Hsbc country can also terminate the account without any reason suddenly..Hsbc MALAYSIA doesnt serve well.Their services are really bad..In MALAYSIA, there are so many better banks that Malaysian fellows and others can opt to use..Stay away from this bank!!..Risky services and awful customer polices!!!!
They give so much troubles to the customers with their service manner and policies..It is inconvenient and inefficient bank!!!Dont co-operate!!!! STAY AWAY
lets stop using HSBC Malaysia which is renowned for unfriendly and troubled inefficient services!!!
I have opened an account in Malaysia HSBC on the January 2021.Then I started to use their services;But I found that their services were not customer friendly nor efficient at all..Then all of a sudden I got a letter on the 06th May 2022 from them as follows:
“23 May 2022
Your account(s) will be closed on from the Account Closure Date as stated a=
bove. Please read the Appendix which contains specific information you need=
to know and the steps you need to take.
Please let us have your bank account details (Bank name, bank address toget=
her with SWIFT Code or IBAN Code, as the case may be) by 23 May 2022 to ena=
ble us to transmit account balances to you (if any).
We assure you that we did not reach this decision lightly. We understand th=
is will mean some inconvenience for you and we apologise for this. We will =
make every effort to ensure that the process of closing your account with H=
SBC is as simple and straightforward as possible.
If you have any questions regarding the above, kindly contact Rumman Abdull=
ah at 603 20756034.
Regards,
On behalf of HSBC Bank Malaysia Berhad.”
As you can see above the customers will always of risks not being able to meet their strategic criteria;therefore the bank can be sorry anytime to close your account!! Please consider this carefully; you might meet the same fate just like me if you co-operate with this bank;If you still co-operate with this bank’ better to stop it and not to use this bank..Lets stop co-operting with this bank;especially our Malaysian Fellows and others at any other parts of the world;Please re-consider your situation if you still hold account in this bank, you might encounter the same situation anytime..lets act together and choose other banksto co-operate;lets stop together using HSBC Malaysia…I am so sure there are many other better banks in Malaysia;please go for them…Don’t risk yourself with HSBC Malaysia
They even have Clause 14 of the terms and Conditions which allow them to cease their services for you..Please find better one..lets act together not to legitimize the banks non-friendly services for the people..lets stop using HSBC Malaysia which is renowned for unfriendly and troubled inefficient services!!!
Just review it in truspilot:You will see how bad the HSBC Malaysia continue to serve....
The customer service is BAD, worst customer service experience i ever had, phone hang for 20 minutes no agent to assist, i had change to other hotline same situation no luck at all, look for online assistance but give me a virtual bot that telling me all the sh!t that I already knew. Good luck at getting new customer onboard on your sh!tty bank.
Suggest HSBC Malaysia to close their call center since customer calls will never be attended even after long wait.
Calling themselves as global bank really a shameful over statement.
Very slow customer service in Malaysia. Have to wait half & an hour or more to speak with an agent. A few times canceled the call because it was too long & no one attended my call. The same goes for their chat. Very poor service HBSC
Patchy, Product department like loans etc have fast and efficient service, HSBC Premier managers are generally slow, inefficient and must be closely managed for customer service. Being a Jade customer and premier customer in 4 countries with HSBC, Jersey and Malaysia tops the worst! Go to other banks..... think global, act invisible as HSBC would say
My issue and inquiry : reset password for online banking. Attended by customer service person - Calvin Lim. A job well executed as a front liner. Even the issue is unable to be resolved via the phone but Calvin has delivered his best efforts to resolve. He has walked an extra mile. For that, I think his efforts should be mentioned on Trustpilot. Ive resolved my issue at the local branch as advised. Im not sure of if any other HSBC customers have the same frustration as I, for just to reset the online banking password. Just hope the procedure may be minimised for the future development or consideration. Again thank you, Calvin for your service.
Regards,
David W
Horrible experience renewing my debit card, they insist on you going home to call in for activation and when you do it, the system doesn't recognise. Second trip getting a replacement card.
What a horrible horrible stupid system, why not just activate the card when the customer is physically present at the branch? Shameful for an international bank.
I was a premier account holder for 2 years (having 2 accounts one in Malaysia and one in Australia). The bank has consistently provided me with misrepresentation of information, lack of service, and their incompetence has costed me accessibility to my account for 4 months during MCO. Imagine having no income during MCO and the bank can simply not do their jobs to allow you accessibility. They misrepresented information, provided unfair treatment to its customers, and a my RM is a potato reincarnated. Imagine an RM that tells you as a distressed and disgruntled customers the wrong information making you even more frustrated. Also the online system is terrible. You will lose money with this bank simply out of their errors. Thanks HSBC for being the world's WORST local bank. Maybank is 100x better. Also, prepare for your account to get hacked as both my accounts got hacked twice over the span of 2 years. Avoid it like a coughing person during Covid. Giving your money to this bank is worse than keeping cash under your drawer. Also, they are definitely in violation of Bank Negara policies. I am reporting them to both BNM and OFS, I hope they get a hefty fine. Doubt they will learn their lesson but maybe this will bring press to how bad they are so other customers can avoid giving them their money.
Side note: they used to have Google reviews enabled (approximately 2018) for their bank branches but it was removed in around 2019 possibly to low rating scores. If this doesn't spell trouble, I don't know what else does. My entire family had their accounts but we all cancelled. I was the last to cancel, feel so stupid for giving them chances cause they will use and abuse customers. I get better services and security from non-premier accounts (from other banks of course).
Fantastic service, great experience. Premium customer service is sometimes overloaded with requests via telephone but the availability of my advisor via whatsapp almost 24/7 is estonishing.
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