IB Mirror

Hi Steve, We understand, and sympathize with your frustration. We have a CS team that is here to assist all of our customers with any inquiries and issues that arise with ownership of our products. You had sent us two of the products that have been used over the years to clean the mirrors. Perfect Glass and Sprayaway's glass cleaner. Perfect Glass is a non abrasive PH Neutral cleaner, which is excellent. Continue to use that. However the Glass Cleaner contains Butoxyethenol which is highly corrosive and not recommended to use on LED mirrors. This type of cleaner is specifically outlined within our care instructions not to be used. It can be used on regular glass mirrors but not LED mirrors. We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges. We stand by our products, we are very pro active with all our customers. If care instructions are not adhered to, this is an unfortunate by product. Regardless, we had discussed providing an amenable solution. Our agents proposed a solution, which we were hoping would provide a satisfactory outcome. Thank you.