IB Mirror

Hi Kevin, We apologize for any logistics delays. Unfortunately due to the climate with US trade and Customs there have been some unexpected delays with processing and releasing shipments from US customs. Regardless we understand this can be very frustrating. Despite missing your delivery window with Fedex which was provided with tracking, we are always here for you if you require our team to help additionally coordinate. Thank you.

Hi Thomas, We apologize for any dissatisfaction with our products and services. You had previously called in due to some shipping delays, and our customer service team quickly provided an amenable solution, which you accepted. If your towel warmer is not getting warm, please call our customer care line to look for additional solutions. There could be a multitude of issues with towel warmers not getting warm, we would need to go through that process and provide you with options. Thank You.