High-end developer gives two thumbs up
In a world of terribly made items with no quality control, these guys are a shining bright beacon of ethics and customer service.
About IB Mirror
Data updated- Website
- www.ibmirror.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 18% (3/17)
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About this business
We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.
Is IB Mirror legit?
IB Mirror (www.ibmirror.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful product design, premium quality, and exceptionally helpful customer support team members who always go above and beyond to answer questions. People note that orders arrive quickly, installation is surprisingly easy, and items are securely packaged with protective corner pieces to prevent any damage. Some reviewers were not happy with delivery aspects, mentioning lost shipments, delayed orders, or unexpectedly high shipping costs that added to their expenses. Buyers also experienced frustrating situations involving a complete lack of communication and missing order confirmations.
Auto-generated from all reviews of this business. For reference only.What people say
Stood behind the product
Mirror did come with an issue however the customer service rep took care of it.
Took Care of Us …
We received our Mirror and it was beautiful. Raffi took care of us and we received our mirror in 2 days. The mirror is a show piece for sure. Thanks again! Claudia and Eli
Amazing service and product
Amazing service over the phone, Daniel walked me through all the options. Delivery was lightning fast. Product arrived as promised in perfect condition.
Perfect shipping and beautiful addition
The shipping box included styrofoam protectors and metal corner pieces so the mirrors were received in perfect condition. The mirrors were installed and connected to a dimmer switch for optimal lighting day and night. The size selected fit perfectly between the backsplash and window above the vanity.
Amazing Customer Support
We purchased 3 Galaxy medicine cabinets and had manufacturing issues with 2 of them about a year or so after installation. IBMirror not only replaced them, but was quick to send us a replacement free of charge. Great customer service and we love the products!
The worst experience of my life
The worst experience of my life. I ordered a mirror 1 month ago they keep created labels with puralator and cancelling them . I have called and emailed several times and they play games. Nobody knows where my $1000 mirror is. Scam artists that take your money and I have no product!!! No Mirror!!!
I will never order from here again
I will never order from here again. Mirrors were on back order for weeks. Never even got an email to confirm shipping. Moved to a new location and they couldn't ship it to the new location, though my order was placed a month ago. Still haven't received anything. Wouldn't recommend working with this company.
Beautiful mirror!
Love love love our new LED mirror. Beautiful product, perfect for our bathroom reno! Excellent customer service! Will def shop here again for future needs. Thank you!
Wonderful quality
We built a new home in 2025. All of our mirrors were purchased at IB Mirror, and we're very pleased with the quality of their products. Unfortunately, they have a small return window & a high shipping cost to make a return. We ordered a heated towel bowl, but our project manager told us they couldn't install it for at least a week. One week moved to two weeks, and when the electrician arrived wouldn't work on the desired wall. Which meant it needed to be returned. We had one day to return the piece, but the shipping cost was more than 1/2 the purchase cost. Making it a costly proposal, so we kept the piece and hung it in our garage. We'll use it for our wet jackets after we're outside in the Michigan snowy weather. Overall great products, great quality but make sure you don't want to make a return as it's costly!
Enjoying the Métis Towel Warmer
My towel warmer works well and looks great.
We love our mirror!
We love our mirror! And customer service was wonderful. I needed to change the order and they executed the change seamlessly and didn’t even charge for the price difference.
I really like that I can call your…
I really like that I can call your company up and speak to a real person about any issues. I was concerned about the mirrors being too bright, but I was told to put a dimmer on it and they are amazing love love love them.
We recently completed renovating our…
We recently completed renovating our bathroom and added an LED mirror and towel warmer. Together, they look fantastic! The warmer functions perfectly, and the lighting is both gentle and bright. I'm overjoyed with the update.
I work long hours
I work long hours, so I wanted something stylish and easy to maintain. The LED mirror is perfect—bright, modern, and simple to clean. It really elevates my bathroom without any hassle.
Mirrors for New Home
We purchased a couple of mirrors for our new home. The process was easy, the delivery was quick, and the packaging secure. The mirrors are up on the walls and look fantastic!
We installed 6 IbMirror units in our…
We installed 6 IbMirror units in our wellness center clients keep asking where we got them! The illumination and sleek design elevate the entire space.
Great Product/Great Service
Great customer service, prompt delivery and product as represented!
Great mirror and well packaged
Great mirror and well packaged. Arrived on time and in great condition
Bright and looks great in my new…
Bright and looks great in my new bathroom
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